Report Bug Z10 blackBerry (BlackBerry Z10) - the default value of 10 attempt to enter your device password does not work.

Hi BlackBerry / community support.

My son had accidentally enter incorrect password 5 times on my Z10 (model STL100-2, OS 10.1) and I could not unlocked it on my 6th attempt. The Z10 device does not recognize my correct password on my 6th attempt and got stuck on this attempt (whenever I get my password the device does not recognize it and will return to the attempt of 6/10).

The device is forces me to enter "blackberry", even if it was just 6/10 attempt and I don't want to do because I know he will wipe away my camera. Anyone who has this experience and found a solution please help.

Thank you

Oliver

OliverTwist says:

Hi BlackBerry / community support.

My son had accidentally enter incorrect password 5 times on my Z10 (model STL100-2, OS 10.1) and I could not unlocked it on my 6th attempt. The Z10 device does not recognize my correct password on my 6th attempt and got stuck on this attempt (whenever I get my password the device does not recognize it and will return to the attempt of 6/10).

The device is forces me to enter "blackberry", even if it was just 6/10 attempt and I don't want to do because I know he will wipe away my camera. Anyone who has this experience and found a solution please help.

Thank you

Oliver

I had the same thing happened to me not so long ago, and when I typed BLACKBERRY, it stait returned to the password input field and I've lost absolutely NOTHING

My advice is that you do what the phone asks simply type BLACKBERRY, and then you will be able to type your password without losing anything

Tags: BlackBerry Smartphones

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