Reset my computer

Hi my name is deborah I need help to reset my computer whenever I have it try freezes on me, and there are present programs that I am not familiar with... need help

Hello Deborah,.

What is the model # computer?

http://eSupport.Sony.com/us/p/support-info.pl?info_id=264#notebook

To resolve this issue, follow these steps:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/31748

If the problem persists, perform full system recovery to eliminate potential hardware problems. For SV series, turn off the computer and press the Assist:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/35585

If the problem persists, contact Sony service team:

http://esupport.sony.com/US/p/service.pl?

If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Computers

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