Restore function looks like it works but not recover.

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  I had a few actual creation difficulty one Hotmail account for my daughter.  I'm using Windows (newer) 8.  I have created an account for it, but can't make it work.  Everytime I try to sign into his Hotmail I get the following error:

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  I've seen one or two similar posts...

  Thank you

  David

  Hi BigDcdn,

  For us, in order to better afin de mieux aider help you with this issue, please send us screenshots of what follows:

  • List of child accounts on https://familysafety.microsoft.com
  • Settings for the computer of the child concerned on the site of the family safety (the page where it shows queries, e-mail notifications, etc.).
  • The list of the user accounts on your computer

  I have sent you a private message for instructions. After you download it, please let know us in this thread.

  Thank you.

  Okay, so I thought about it and it's ugly and not intuitive.

  The REAL CAUSE of the ROOT of this error is that you CANNOT add a new kid in the Family Safety (FSS) Web site.

  But as a solution, you can add a new kid on the Section of the Windows Phone website My family.

  FIRST STEP remove account the offending child of family on the site of the FSS under the management of the list of the members of the family section. Once this has been completed, follow the workaround below.

  WORKAROUND

  1. Then from the sign of site Web of Windows Phone with your Microsoft Account (MSA) (parent).
  2. Hover over your name just below upper right of the search box and you will get a context box.
  3. In the context box, select My Family.
  4. In the Section My family, you will have two lists. PARENTS and CHILDREN, and especially an ADD A KID to the right of the list headers.
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  7. Ask them to connect in hotmail\outlook.com with their MSA will complete the configuration of security for the family.

  REAL SOLUTION

  There must be a link on the site of the FSS for KID A ADD (add a child would be more enjoyable unless of course you are a family of goats) identical to that of the Windows Phone my family section. Seems like a logical place to have this option?

  I hope this helps anyone else having this problem.

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