RH 9 crashes when creating WebHelp from a file of 8 HR

I opened several files that had been created using RH8 on our newly acquired RH9. They all appeared to be upgraded successfully. I then went in RH9 to generate/publish these files to make sure that all the data were there.

All files then generated published successfully except one. RH9 stalled on the popup of WebHelp generating so that the 'update of files... ». I tried for the production and publication and the same thing occurred for both, with the green progress bar stop in the same place every time.

Cancel was not available and clicking X on the popup gave me the "End program" popup windows telling me that "program is not responding. Clicking the End Now button then closes RH9.

Is there something special, that I need to check in the file in question? The fact that other files do not have a problem gives suggests that it is this file and not the environment etc. Is there anywhere to look to see what really is the problem?

Thank you

Neil

Fixed now. Removed all subdirectories for the project at fault. Each subdirectory added at the same time, Generating/publication before adding the next. When the G/P failure reappeared which would identify the offending subdirectory. Managed to add them all back with none of them do not.

Don't know why it does not work, do not know what happened to make it work now, but it's a bit as if she's back as it should.

Neil

Tags: Adobe

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