RH10 > WebHelp > Table of contents/Glossary/Search does not work in IE9 over HTTPS

We have recently upgraded from RH8 RH10 and almost immediately met (seems to be) an old question.

Use Adobe TCS 4.0, we create our content in FrameMaker 11, then link to Robohelp. After you generate Webhelp, we tested the output from a local computer. Everything worked as expected.

Then we checked the files in Microsoft TFS and hosted the Webhelp on an HTTPS server. However, when we tested the output using Internet Explorer 9 and 23 of Chrome, we found that:

  1. Table of contents does not appear.
  2. Glossary (which we renamed acronyms) does not appear.
  3. Research does not (from the quick search or tab "Search" bar).
  4. SWFs (since Adobe Captivate) inserted in the subjects not appearing or play.

We do not have a clue, but I guess that would not have worked either. I have attached the screenshots you can see the problem:

test_img.jpg

Adobe previously released a fix for the file whutils.js RH8 and RH9, used to be hosted here: https://Acrobat.com/#d=WqbdTq-2R79ToU08-zfBEw (link now broken). I guess it's a similar problem with a similar fix. I will file a bug report, but I wanted to see if the community had any quick fix since we are on time.

You can see the full history of forum here: http://forums.Adobe.com/thread/822754?TSTART=0

So after the commitment of our development team, we have solved the problem at the moment.

We had two new variables with our process for this version:

  1. For the first time using TCS4 (prev 2.5)
  2. First check files in directly to Microsoft TFS using the Control Source of Visual Studio (previously zipped WebHelp, posted to SharePoint, sent the link to the developers).

It turns out that the second variable is the culprit here. HR is off the hook for now. For unknown reasons, Visual Studio has been excluding logging files (without notice). Once we performed an additional step (click with the right button on the Visual Studio directory > add items), he picked up the missing files and everything worked as expected in the staging / QA environment.

The missing file was WebHelp > resource > resource_.xml.js.

Next step on our end is to test the integrated HR > TFS Source control. (We have no thought) we did not have enough time to test the published WebHelp directly to TFS using the plugin HR 10 - don't know if it would make a difference or not. We will test correctly between releases and see if it works or not.

Very, very strange but that Visual Studio behave like that on such a simple, every day version control procedure. My dev team is baffled - and these guys are good enough to make it a real rarity.

Tags: Adobe

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