RH2015 - loading and the search optimization

Hello

Environment: HR 2015 12.0.2.384, generating merged WebHelp - nearly 40 HR projects in total and 7000 topics.

Question: loading table of contents and search are very slow, and I need to find a way to optimize their. However, I do not understand how they work, so I hope that someone on the Forum could give me some advice.

Current situation:

I tested this a few weeks - the results below.

First load of OCD:

  • Local computer:
    • That is to say 11-25 seconds
    • Chrome - 2 seconds
  • Site client-side:
    • IE - 20 seconds
    • Chrome - 10 seconds

First search:

  • Local computer:
    • IE and Chrome - 2 seconds.
  • Site client-side:
    • IE and Chrome - 25 seconds.

In research settings, I activated syntax highlighting, showing the context, hide the column rank and the total number of search results. (No substring search.) The activation of the option AND by default does not seem to change the speed. Because we include a PDF version of each online help module, I also tried to exclude the search PDF files, but has not made a difference either.

(I also tried to generate the same content to the HTML5 format and the table of contents did load faster, but research takes 2 x longer...)

Unfortunately our website client-side is protected by password, so I can't give the link.

Issues related to the:

  1. As far as I can tell, a bunch of JS files in folders wh * are responsible for the table of contents and search - I'm on the right track? No one knows exactly how these files are generated? I opened the Console to the Chrome developer while searching for a term and it looks like a JS TAKES a few milliseconds of load, but there are so many files it adds up to nearly a half-minute.
  2. If I had to reduce the number of HR modules (for example, 20 instead of 40), it would make a difference, or I should basically the same number of JS files altogether, just put in different folders?
  3. If I had to reduce the number of subjects that would help?
  4. Is there something I can do to speed up the loading of content on IE? There is a big difference compared to Chrome, and most of our clients use IE...

Thank you very much in advance!

There are several issues at stake here that affect performance: the amount of topics, merged help and the performance of the server.

In the WebHelp output, you can select options for speed optimization. Try to set this option to "Local area network", even if you publish on the web. This option controls if you have files wh * more and more small or big but fewer files wh *. Network speed have increased so that you can use the local area network option. And there's an added bonus: each file that needs to be loaded requires a download from the server. And have a lot of downloads for many small files is much slower than fewer calls for larger files. This is because for each file on the server, the server must read the file and send it to the customer. If the server can do this with larger files, you can benefit from the best internet connections of the past 10 years. Have a fast internet connection does not resolve the issue where you have to collect many small files.

Second, merged help adds a huge head on download times. Basically, RoboHelp load of the main project. And then, it will make all steps load for each merged as well project. This slows down the process enormously. This is due to scripts in aid of the merger, but also because of the issue I described before. Reducing the number of projects were merged by moving in fewer and larger projects, will also help.

Third, you can reduce the content to speed up searches. For research, the number of subjects is irrelevant. What interests us is the amount of content. When you have subjects less with more content, research database will have the same size as less content subjects. Of course, the subjects have less reduced also the table of contents entries and will speed up the loading of the table of contents. The research is more affected by the number of merged projects. Don't forget: many means of overhead projects merged.

For customer oriented site, your computer must download the files from the remote server. For local help, the browser can access all the content immediately on the disc. If your server is not cached, you get a lot of overhead on the server side, slow things down. And if the server has a slow connection download (server upload max is your max download), which will still slow down the process. Especially if you have several people trying to access the content at the same time, the server must treat a large number of applications. But for any server moderately modern, queries should not be a problem.

Tags: Adobe

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