Similar Questions

• Automatic resizing of the pop-ups of sizing does not correctly after you convert the project RH9 RH10 until.  Any ideas?

  We went just at RH10 (upgrade came with the Adobe Technical Communication Suite 4 upgrade).  We have successfully converted four projects that had come from RH9 to RH10.  I think my only problem is that all my popups that have been configured to open it in the topic as "display in the sizing Auto popup" are open as if they were under "default page" (see image map screen below):

  

  We run IE9 and Windows 7 ops system browser.  These pop-up windows worked well and is size so that we can click out of them and go back to the main topic before we converted the project.  ANY IDEAS?

  P.S. I tried already to remove the option of automatic resizing of popup display, then by saving the topic, then change back and nothing happened.  I do not change my css or the master page that popups were assigned and that worked before the conversion.

  Thank you!!  I wonder if I'll have to redo any mapping of the image to each of the popups in order to get the autosizing popups to work.  Please notify.

  Post edited by: DNCopeland I discovered another employee who has already climbed to the RH10 could open the same project and see the pop-ups that open as automatically resized for her, not as a page by default the entire window because they are for me.

  Sorry to barge here, but I wanted to pass along my experience with this bug.

  I found this automatic resizing (or custom also) pop-ups in image maps have been works well in Rh9 and broken in Rh10 in the Topic Previewer (glasses icon) BUT NOT in the real WebHelp output.

  Yes, DHCopeland, are statement that you see in the viewer section, or have tried to generate and display in actual production?

  I always test if there is no improvement after installing 10.0.1 HR patch. So far, it seems that the patch does not address this bug. I'll try another machine.

  John Daigle

  Adobe Certified RoboHelp and Captivate instructor

  Evergreen, Colorado

  www.showmethedemo.com

• Content of the start page does not load in 11 IE or Chrome - RH11

  We went to RH11 specifically to solve the problem of known IE11 we had while we were running RH9.  When I installed the software, I applied all available patches, now at 11.0.2.240.  But when I try to generate a WebHelp project, in the output, the TOC loads, search bar charges, but the main content of the start page does not load.  Very similar to the old question of IE11.  It happens on both files the to this virtual machine and when they are responsible for the intenet.  My operating system in Windows 7 (as so far).

  Someone at - it suggestions?

  Ah ha.

  Worked well with an example project.

  Took a look at my files... the start page is a legacy file that has been through several versions of RoboHelp, at one point he somehow must have obtained some of the javascript HR calls in there - took the javascript code for the file, rebuilt and everything works again.

• Publication of RoboHElp Server 9 with RH 9 does not update the webhelp pro toolbar

  Hello

  We have a problem with RH9 a RH9 Project Server edition.

  When we opened the file published from this URL:

  http://ntrobohlpd02:8080/Robohelp Server? PRJ = Tests_2_Entreprise_FR

  The toolbar (where the table of contents, indexes etc. icons are displayed) comes from another project:

  

  The toolbar that should display is this (large green and grey icons):

  

  Why the server displays the whkin_tbars.htm of another project?

  Really weird.

  We tried to restart the server as indicated by Adobe technical support when I contacted them. It worked once, but do we need to restart the server whenever we want to publish?

  Thank you

  Probably the same does not if you view the generated location assistance. What happens if you start using the server or the administrator of the Web?

  I always suggest people manually remove all the files in the location of the server domain before they publish their results. The publishing process is unlike the process to generate. This is actually just a copy a leaves all kind of junk files behind the previous publication. By posting to a 'clean' place, you know that the content is good.

  Alternatively, you can delete the cache of your browser. This has been known to cause confusion by displaying a cached file (and so old). Let us know how you go.

• RH10 > WebHelp > Table of contents/Glossary/Search does not work in IE9 over HTTPS

  We have recently upgraded from RH8 RH10 and almost immediately met (seems to be) an old question.

  Use Adobe TCS 4.0, we create our content in FrameMaker 11, then link to Robohelp. After you generate Webhelp, we tested the output from a local computer. Everything worked as expected.

  Then we checked the files in Microsoft TFS and hosted the Webhelp on an HTTPS server. However, when we tested the output using Internet Explorer 9 and 23 of Chrome, we found that:

  1. Table of contents does not appear.
  2. Glossary (which we renamed acronyms) does not appear.
  3. Research does not (from the quick search or tab "Search" bar).
  4. SWFs (since Adobe Captivate) inserted in the subjects not appearing or play.

  We do not have a clue, but I guess that would not have worked either. I have attached the screenshots you can see the problem:

  

  Adobe previously released a fix for the file whutils.js RH8 and RH9, used to be hosted here: https://Acrobat.com/#d=WqbdTq-2R79ToU08-zfBEw (link now broken). I guess it's a similar problem with a similar fix. I will file a bug report, but I wanted to see if the community had any quick fix since we are on time.

  You can see the full history of forum here: http://forums.Adobe.com/thread/822754?TSTART=0

  So after the commitment of our development team, we have solved the problem at the moment.

  We had two new variables with our process for this version:

  1. For the first time using TCS4 (prev 2.5)
  2. First check files in directly to Microsoft TFS using the Control Source of Visual Studio (previously zipped WebHelp, posted to SharePoint, sent the link to the developers).

  It turns out that the second variable is the culprit here. HR is off the hook for now. For unknown reasons, Visual Studio has been excluding logging files (without notice). Once we performed an additional step (click with the right button on the Visual Studio directory > add items), he picked up the missing files and everything worked as expected in the staging / QA environment.

  The missing file was WebHelp > resource > resource_.xml.js.

  Next step on our end is to test the integrated HR > TFS Source control. (We have no thought) we did not have enough time to test the published WebHelp directly to TFS using the plugin HR 10 - don't know if it would make a difference or not. We will test correctly between releases and see if it works or not.

  Very, very strange but that Visual Studio behave like that on such a simple, every day version control procedure. My dev team is baffled - and these guys are good enough to make it a real rarity.

• Does not display the images and CSS does not work generated WebHelp

  Hi all

  I have two issues which I believe are related. It miss me probably a simple step somewhere, since I can't find this issue covered in the forum or help.

  We have just upgraded to RH7 to RH9. When I build a project to test, the CSS was fate not (it was connected properly in the topics of the project, but he was not released when the WebHelp has been generated). Trying to open the CSS file directly led to a 404 error.

  I was able to solve that by checking the "Apply to all" button and selecting the CSS file we use (see image). However, none of our lists - ordered and unordered - are properly formatted. The font and size of numbered lists is incorrect, lists all nested lists display with numbers, even if they are not ordained and autonomous bulleted lists use evenly filled as circles dig balls, where previously they used the small squares, circles, or a picture of triangle. The CSS is called correctly in the subject, lists are formatted to use the styles and the styles are in the style sheet, so I do not know what causes this problem. So far, I have not noticed any other styles does not, but those are the ones that stand out.

  

  The other problem is with the images. This problem appears in both our WebHelp generated and in the printed documentation. The images are not output. In WebHelp, the text appears (typically the name of the file). in the printed documentation, nothing appears. (I checked all the printed documents that "embedded" is selected, but as far as I know, there isn't a similar function for the WebHelp).

  What Miss me? Thanks in advance for any help!

  Source code control is involved?

  So you can see the CSS in the project manager and it works very well in the design editor but does not every time that you build for. Can you just build or generate and publish? You use Windows Explorer to check the CSS in both places?

  How do you get a 404 error? This happens when you click on a link where the target does not exist. Normally you would use Windows Explorer to locate the CSS.

  Lists are a known problem on upgrade from 7. See the lists on my site.

  The images show in the project manager?

  See www.grainge.org for creating tips and RoboHelp

  @petergrainge

• Air does not help a valid option for some projects?

  RH9, several projects that are currently deployed as merged webhelp.

  I opened the project that we use as the 'parent' and was able to change the Air outlet, no problem. But when I try to open the other projects that we use as a 'child' projects, it does not allow us to select Air. Even, the option does not display in the output dropdown.

  Is there a setting to be changed? My understanding is that Air can-do merged help projects and makes them in the same way as our existing format, Webhelp.

  Try right clicking on the SSL pod to create a new page layout. Project settings shows that the provisions that are in the project so that you can set the default value. Pretty useless really as you can also do this in the SSL pod.

  See www.grainge.org for creating tips and RoboHelp

  @petergrainge

• Find the theme does not work for priorities

  In the module list of the topic I want to find issues by priority, but it does not work. Here's what I do:

  1.      Ensure at least a topic has a priority of '1'.

  2.      Click the icon of the topic find and select the Advanced tab.

  3. enter a string in the file name field includes (e.g. reports) which returns a set of found topics that include the subject I put for priority "1". At this point, I can see in the topics it is really the priority "1" (see the first picture below).

  4.      Change the drop-down list priority "superior to" and leave the corresponding text set to '5'.

  The result is 'No found subjects' (see the second image below).

  I hope someone can point me in the right direction. I use RoboHelp 9.0.0.228.

  

  I did not have RH9, but what happens if you "lower"?

• iPhone 7 more buttons outside does not

  I've had my iPhone 7 + for about 2 weeks now. Every once in awhile all buttons outside to stop, volume up/down, power, home. The home button will still record and push and give the sensation of taptic and touchID works. The phone itself still works and I can answer texts and which do not use notifications.

  The couple spent time he did, he came upon her in about 4-5 minutes, however it was about half an hour and still nothing. I want to restart my phone, but the switch does not work.

  Has anyone seen this issue or know how to fix?

  Thanks in advance.

  I just experienced the same problem on my iPhone 7, I think it's a bug in iOS, but I am using iOS 10.0.2. Power + button low Volume allowed me to turn it off then turn it back on... Apple please fix this bug!

• App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  After upgrade 'OS X El Capitan' to "macOS Sierra" window only empty "App store" and page "Safari" made its appearance, no error message shows. store "iTunes" and "Dictionary" does not connect too.

  But Google chrome works well.

  So have you tried the next steps in your original post that Safari does not work after installing macOS Sierra:

  (1) x OS: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

  2) Advanced the steps to correct the problems with the iTunes Store - Apple Support connection

• Safari does not work after installing macOS Sierra

  Safari and apple store does not work after installing macOS Sierra

  Alas, my crystal ball is in the shop for cleaning, so you will need to provide more details on what "doesn't work" and above all error messages. First of all, let's start the App Store. Provide as much information as possible for those of us who do not sit on your shoulder.

• My iPad Apple 3rd generation wifi + his cell phone does not work

  MY 3rd generation Apple iPad, wifi + cell

  model number MD408LL/a

  Serial number DM * VGL

  THE SOUND DOES NOT WORK

  < personal information under the direction of the host >

  All sounds, or simply notification and sounds apps (for example do music and videos app still have sound)? If notifications and apps you have notifications on mute: on the iPad side switch - Apple Support ? If the sounds in all applications which have tried for example soft-reset/reboot of the iPad, insert/remove the headphones?

• After recent, iPhone, 6, update, Windows, Explorer, does not work, see, iPhone

  I installed the latest update required for my iphone ios 6 a few days ago, and now when I try to download pictures from my iphone to my PC (via USB connection), the PC does not see the iphone.   iTunes sees it yet, but windows Explorer does not work.  It seems that some setting has been broken through the update of ios.  A way to solve this problem?

  Restart the computer and the iPhone. Unlock the iPhone before connecting it to the computer. Any change?

  TT2

• iPhone 7 more telephoto camera does not

  Is anyone having problems with iPhone 7 more telephoto does not activate. I'll go to the camera application and press the 2 x zoom feature, but it appears to be not to activate the camera of 56mm at the front. I cover the lens with my finger, the camera on the right side and the iPhone always displays an image despite me concealing one of the cameras teo. I can't activate the second camera. It seems to only be zooming digitally. I'll do this outside and he'll only digitally zoom when I hide the second lens.

  Im having this same problem. I heard from someone that he could not work until the next software update... but I have no idea and have not found anything in the online help. If someone else gets to know how.

• Contact ID battery fast draining iPhone 5s does not

  5s fast drainage and Touch ID sinice 10.0.2 iOS iPhone battery update does not

  Restarted the iPhone since the update yet?

  1. Press and hold the sleep/wake button until the Red slider appears.
  2. Drag the slider to turn off your device completely off.
  3. Once the device turns off, press and hold the sleep/wake button again until you see the Apple logo.