RoboHelp 11 crashes when opening a topic
Hello
We have a group of 3 authors working on a project. We use the TFS 2012 as our version control system and are all on Windows 7.
This morning, one of the writers said that two of the files within the project would cause RoboHelp crashing. This has been verified by two other writers (including me) to the same files.
I tried the version of these files specific to a known date of the work of working capital, but the application still crashes.
This behavior also prevents the creation of any new products.
(Note: can anyone recommend any version control system that could work better than TFS?) It's really causing a lot of trouble for us. I literally need to spend at least 10 hours per week trying to understand the technical issues and inconsistencies between TFS and RoboHelp.)
Thanks in advance.
Interesting. I think I found the answer. It was a delicate, actually.
Here's what I did:
- Copied the files to.
- One of the deleted files of the project to work as a test.
- A saved.
- Add a new topic, named the same as the old topic.
- Switch to HTML view and copied the old category to the new code.
- Spent to design mode and CRASHED.
It is certainly something in the code.
I open the file with Notepad and discovered something strange happened with one of the variables:
ApplicationX
There was a variable tag embedded inside a variable. I removed the double so that only this question is left:
ApplicationX
I saved the file and it loaded correctly into the system. I did a search in the system for , and discovered that 45 records were affected. (It was a relief, because the help file contains more than 1,800 subjects).
Why it happened
If you're wondering where this piece of code has come, I'll have to take the blame for that. Our company just to get through a new brand image. Whoever worked on this before help file was not really using the variables. So I used the global find/replace to find the old brand name and insert the new brand name, as well as the code to make variable.
Find: ApplicationULTRA
Replace: ApplicationX
Unfortunately, it looks like whoever worked on the help file before THAT fact using variables, but the cases are so rare that I had not really met many of them. I thought that I had converted the existing variables using the pod of Variables defined by the user prior to the global search and replace, but I guess that I don't have.
So now I clean these files using Notepad ++.
Thank you for all your help. Without your help, I wouldn't have been able to find this rather delicate question.
Tags: Adobe
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