RoboHelp HTML crashes

Similar Questions

• RoboHelp HTML crashes after emptying a project

  Hello
  
  I use Framemaker to do most of my creation and then import the files into RoboHelp HTML to generate HTML Help. As the first step of importing the files, I have to delete all the topics, table of contents entries and entries IX of the RoboHelp project. If I do this, I find myself with duplicates everywhere in the project.
  
  After the project I have empty and try to save it, HR goes belly up and I have to click through two sets of dialog boxes "Adobe Robohelp 7 has encountered a problem and needs to close." After you click 'Send error report' a dozen times, I wonder if there is anything I can do about this problem.
  
  Thank you
  John B.

  Hi all

  John, I couldn't help but notice that you said you are trying to delete ALL the content of the project. And here's where my instincts tell me the lies of the question.

  My thought is that you could take the following approach. Create a unique topic. One that will never exist in Framemaker. Only in RoboHelp. Then forget about this topic. Don't delete ever or something. Then, when you do your own out, I would take this approach.

  Clear the table of contents and Index. Does not matter the order in which you use. These first hunting just as you shoot. I say FLUSH these, because they depend on the content in the topics.
  Rinse the subjects. Hey, all, but the only subject which should remain.

  Here, my thought is that if you remove the entire system's RoboHelp goes belly up with no subject. And if you deleted the items first, RoboHelp can be gobs of updates gagging as she foolishly tries to follow all the sudden broken links to table of contents and Index items. That is why I proposed these as a first step.

  Please give it a go and let us know if it helps... Rick

• RoboHelp HTML Version 7 - when does end for Version 7?

  I will repeat the question in the case: RoboHelp HTML Version 7 - when does end for Version 7?

  Thanks, Chuck

  You say 'I'll repeat the question in the present case' as if you've been ignored. Where did you go after because I didn't know asked recently.

  I understand the policy of Adobe support for the current and previous version. That would mean support ended with the introduction of RoboHelp 9 which was around June 2011.

  For the most part, you should get all the support you need here, but it will be limited to supporters of the forum are all passed to later versions. Therefore, until we can remember.

  Whether or not stick you with your current version will depend on your outings. If it's CHMS you should be fine and Print will be OK as long as stick you with a version of Word taken in charge by Rh7. If you need to generate WebHelp, expect all sorts of problems for which there is no solution.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML Version 11 and RoboHelp HTML to 2015 - why SEARCH has stopped working

  Have a Robo HTML V11 existing project that has generated hundreds of times successfully. Updated for Robo 2015, copied all project files in a new folder.

  1. Convert the copied project of Robo2015
  2. Generated WebHelp and copied to the server
  3. Continually receive error message when you try to use the SEARCH.
     Receive the following error messages:
     
     Then
     
  4. Cannot clear the error or reset the SEARCH.

  Reinstalled Robo HTML V11

  The original project folder has been opened in RoboHelp HTML V11 and now this project, when generated, no more a work of RESEARCH.

  Tried to delete the whxdata folder in the hope that will regenerate recreate properly, obviously did not work.

  Can someone shed light on this situation and provide a solution. I have updated the online help for the application, but may not post an online help system that doesn't have a SEARCH function works

  I just remembered this thread.

  https://forums.Adobe.com/message/8034185?TSTART=0#8034185

  Worth a try?

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML 10 print output contains the code for all the headings on the pages on the screen.

  Hello

  When I generate output files using RoboHelp HTML 10 printed Documentation, the pages on the screen containing code for all items on all pages. When I print the document, the code has disappeared. Anyone know how I can't view the code on the screen?

  Thank you.

  Please do not take into account. I chose to show hidden text in MS Word and when I disabled the check box, the strange code on the screen disappeared.

• RoboHelp HTML Version 11: Where can I find the version of RoboEngine which comes with 11 HR?

  I ask this question because the guide using RoboHelp HTML 11 said that the new context-sensitive Help API is only supported with RoboHelp Server or RoboEngine 3.0 or later version.

  Since we are considering deployment of WebHelp and WebHelp Pro to a web server hosted by company (instead of to RoboHelp Server), we want to assure you that we can use the CSH API to call the CSH subjects.

  Thank you.

  Carol

  Hello

  You need not RoboEngine (former name of the HR server?) You can simply put your files on any hosted platform and use the context-sensitive help api.

  Are what API you referring? You can still use sensitive context help, whether you use additional products.

  Kind regards

  Willam

• 10 of RoboHelp to crash when generating a CHM

  I use Robohelp 10.0.1.292 on a Windows 7 64-bit with 4 GB of RAM. I have a Robohelp project with 1 969 topics where I have built three successful exits of WebHelp, but when I generate a CHM file using the same conditional tags as one of the outputs WebHelp, Robohelp constantly crashes on the same subject and produced two events of crash in my Windows event log:

  #1 event

  RoboHTML.exe

  10.0.1.292

  51493787

  Mfc100u.dll

  10.0.40219.325

  4df2e0e6

  c0000005

  0005cb9b

  F64

  01cfa2a229b521c5

  C:\Program Files (x 86) \Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe

  C:\Windows\system32\mfc100u.dll

  e6b660f9-0e95-11e4-B500-001d0935163c

  #2 event

  RoboHTML.exe

  10.0.1.292

  51493787

  ntdll.dll

  6.1.7601.18247

  521ea8e7

  c0150010

  0008482b

  F64

  01cfa2a229b521c5

  C:\Program Files (x 86) \Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe

  C:\Windows\SysWOW64\ntdll.dll

  ea2dc420-0e95-11e4-B500-001d0935163c

  I restarted my PC and rebooted Robohelp, then aand a conditional tag to exclude the subject of construction and managed to successfully generate the CHM file. I disabled the conditional and tried the following strategies involving all the same two sequential Robohelp falls:

  • Delete the PCD file
  • Delete the topic of the project and recreate it
  • Remove all links to and from this topic
  • Remove the topic from the table of contents
  • Disable conditional expressions
  • Delete the sequence to browse
  • Delete the index
  • Change the path to the CHM file to one that is outside the project
  • Shorten the output path to the CHM file to not have spaces

  
  

  Any ideas would be greatly appreciated!

  Thank you

  Alan

  That does not surprise me. What seems strange, is that say you that again, the incident occurs if you delete all the content in the topic. Certainly, which seems to indicate that something is perhaps ladle with the name of the file.

  I'd be tempted to try a slight variation on the name of the file and see if it works. Also, try a variation on the title of the topic.

  See you soon... Rick

• Editing outside of Robohelp HTML source code

  If I had to change my RoboHelp outside RoboHelp HTML source files, recommend the community? Notepad? WordPad? Word? If you want to know why, my boss won't pay for another license for RoboHelp.

  To save $30 a month for a subscription!

  Notepad or any text editor is very well. No doubt you then copy files to a machine with HR to update the output and research etc. Do not use Wordpad or Word.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• How can I understand what this feature in robohelp html 10

  How can I create what's this feature in robohelp html 10 project.

  Try to use the tool Help What's this composer in the Tools tab, if you use the HR for the Word application. If you use the HR HTML, depends on your type of output.

• importing FrameMaker 7.2 to RoboHelp HTML files does not work

  Hello

  When you try to import files FM 7.2 RoboHelp HTML 10, I get the following message:

  "This operation cannot be completed without FrameMaker. Install FrameMaker and try again. »

  I have FrameMaker 7.2 installed. So why I get this message? More important still, why didn't it work?

  Thank you very much in advance for all the tips!

  Donna

  P. S.

  Tried to save the book .mif file and import the .mif, but again received this message.

  After contacting the representative of cat from Adobe, the answer is that the HR 10 does not support FM 7.2. HR requires FM 8 or later version installed:

  "You can create a RoboHelp project by importing FrameMaker books or documents." Import of these files requires than FrameMaker 8 or later installed on your computer. »

  http://help.Adobe.com/en_US/RoboHelp/RoboHTML/WSF26099DE-20C9-4488-8187-4383A5661229.html

  Thread closed.

• How to buy a license for RoboHelp HTML 7?

  We have the discs and the key to our original license, but now we want a 2nd license.  I want to give someone $999, but I don't know who to give.  Anyone know anyone who can sell me a license for RoboHelp HTML 7 (I have the disks).

  You may be able to buy a volume licensse for Robohelp 9 and apply for a license for Robohelp 7.  It depends on if it is available to allow us to or not.  Call 800-443-8158 and select option 1 to speak to a customer representative of Volume Licensing Service.  They should be able to determine if this is possible for Robohelp or not.

• Legend icons for RoboHelp HTML?

  Greetings, RH9 assessment to decide whether this is a useful purchase and I am feel very difficult to get up and running.

  After this long introduction, are the two questions for today: is there a place where a legend of icons?

  I have question marks on topics (to create a project, import a Word doc), and have no idea what they represent and what should I do to standardize the headings to be without these polling points.

  Also, yesterday tried to import an HTML document with lots of sections DIV (11 pages) and no subjects have been created in RoboHelp HTML. What would be the correct way to import it so that each DIV is a separate topic?

  I'd appreciate help get something really works.

  Thank you, Donna

  Are you referring to these icons?

  

  If so, this is the icon of the standard HR topic.

• Generation of hlp files in RoboHelp HTML

  Is it possible to generate RoboHelp HTML version 9 .hlp files? We will generate help for a program files more former that uses only .hlp or .chm files. I've been able to generate RoboHelp for Word .hlp files, and I really don't won't use it. But I was not able to generate RoboHelp HTML .hlp files.

  Thank you.

  From what I remember reading here, the .hlp files cannot be created in the HR for the version of Word.

• RoboHelp HTML version 9 edition failed to connect to RoboHelp Server 9

  As an administrator for our RoboHelp Server (version 9), I created "Author" rights of access for a person.  This person is a technical writer who works remotely.  He tried to publish his Office RoboHelp HTML (version 9) to our RoboHelp Server software, but has encountered an error in publication. What is causing this error and what would be a solution to this problem?

  A screenshot and the text of the error is listed below:

  WebHelp Pro

  The publication has been cancelled.

  The connection has failed.  Please check the connection and post it again.

  Native error. Not allowed.

  BTW, in the setting of the screenshots, it is best to use the camera icon, you see in the toolbar when you write your answer.

  My guess is that some kind of configuration of the authorization was missed.

  It is also difficult to know where to start because the author is "remote." What is VPN? Or remote desktop or what?

  I'll start with the obvious.

  It could simply be that when the author generates the SSL Pro of WebHelp, the Edit Destination dialog box may be incomplete. I myself did fill the news shows this screenshot, I forgot to choose a box help or put in a wrong password. So, definitely check this first.

  

  Then, you or your administrator must check the user account, group and the area of the author is correctly configured.

  This screenshot shows that a group was created (in this case, called authors) and individual users have been assigned.

  

  Finally, the Group of the authors must be assigned to a region and publication rights .

  

  You can also watch this thread dealing with similar issues and solution.

  http://forums.Adobe.com/message/4162467#4162467

  After that, it might have something to do with the remote author permissions to access the destination of publication (the machine that RoboHelp Server) from a remote location and has nothing to do with the side of RoboHelp permissions!

  That's the best I can do where I sit. Let us know if solve you the problem.

  John Daigle

  Adobe Certified RoboHelp and Captivate instructor

  Evergreen, Colorado

  www.showmethedemo.com

• RoboHelp HTML 9 Max pane search controls results

  RoboHelp HTML 9 with WebHelp output...

  I have a two part question. By default, when our users to do a search in compiling dhelp, they see 10 search results per page. Is there a place in my RoboHelp interface where I can change this for the greatest number? I found a line of code in a file *.js where it seems that I could change it manually, but would prefer not to have to do this route in the case which causes involuntary hiccups elsewhere.

  var nMaxResult = 10;

  Second part of my question is related to the statement in notes/new features release for RoboHelp 9 State users can control the search results notes max per page on-the-fly as they use the PDF search panel. This feature applies only to the WebHelp and WebHelp Pro and my output is WebHelp. I can see a line of code for this feature in the whfform.htm file but nothing shows like that in the search within compiled help pane. Is this a bug or is at - it a control somewhere in the settings of the RoboHelp project that allows me to activate this option for users? The last 2 lines below seems to control this area. The referenced items in the search pane in the first 4 lines appear ok in my search bar.

  gsTitle = "Type in the words to search for:";
  gsTitle = "Type in the words to search for:";
  gsHiliteSearchTitle = "culminating point search results."
  gsHiliteSearchTitle = "culminating point search results."
  gsMaxSearchTitle = "Search results per page";
  gsMaxSearchTitle = "Search results per page";

  Thanks for any idea that you can provide,

  KF

  I don't see anywhere in the configuration dialog box to control the number of search results, it seems that you have to edit this file.

  When the user goes to the 'search' tab, they should see this:

  

  See if you get this with a new project or one of the samples. Click Open in the start page of RoboHelp and then click examples in the Ribbon on the left.

  See www.grainge.org for creating tips and RoboHelp

  @petergrainge