Running Windows 7, the new version of Thunderbird crashes my whole system about 90 seconds after its launch.
The system hangs. Nothing does, do not move the mouse. CTRL + Alt + Delete does nothing. Only way to proceed is to shut down the computer and restart. I use Thunderbird for years with no problems, until the most recent upgrade.
I tried to restart and launch other programs, but Thunderbird leads to the same result. I also tried to launch Thunderbird, open the address book window and close the window of mail electronic mail. It always breaks my computer after about 90 seconds.
OK, this accident probably won't help us a lot. I had once more. Basically, it's a deliberate attempt to block Thunderbird when a setback occurs. Unfortunately, while we stopped crashes, no one has identified a single cause that we can hang our hats.
Now if overwrite Windows is something very different and implies something that has access to the kernel of the operating system level. It's drivers and anti virus programs basically.
IF safe mode helped try this in normal mode.
In the toolbar > Options > General Advanced and disable hardware acceleration.
If this isn't a solution, we need more information. Please add the troubleshooting information to your post
To find troubleshooting information:
- Open the help (or click Help three-line-icon and select)
- Choose troubleshooting information
- Use the copy button in the Clipboard to select them all. Do not check box "include account names!
- Paste this into your post.
Please also add the result of these troubleshooting steps to your message
- Do you use anti-virus software and firewall? What is the version?
- Restart the operating system in safe mode with network. This loads only the basics needed to start your computer while allowing Internet access. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
Tags: Thunderbird
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