S2240L, broken Panel, no guarantee

And please can you improve the repair monitor (I was unaware of it being so much worse)? I bought a Dell S2240L a few months and I loved the screen, but yesterday he accidentally hit my by a plastic ball and so he broke internally (external screen protector does not have even a scratch). It has a few cracks on the internal screen (under the glass screen protector), and that's why my whole screen has been damaged. That's why I discovered that the screen protector that is done to protect the screen protecting actually itself and not the screen (useless). The screen is very vulnerable and fragile (Please take a look in this). When I tried to contact Dell customer service they told me that material damage are not included in the warranty which is agree with me, but I was told that dell didn't even authorized service center (it should not from a company like dell). They told me to contact any local monitor repair center and see if they can do anything. When I contacted several monitor repair centers around, I got the same answer that the Panel is not available on the market and they tried to ask of many suppliers and dealers and retailers but no positive results. They also told me that I should try to contact dell for the display with them if possible. When I called Dell customer service again, the guy on the other side told me that dell does not provide such a piece in the world and it is a policy (what a foolish policy, you make the product but does not provide parts like the monitor Panel). And instead of giving me a good advice on what should I do with the screen so that it works again, he started telling me don't let children play around and all that personal stuff (what type of training is that there?). Now the big question is "what do I do with the screen because I do not have still enough to make it worth its price and I can't put it junk? What kind of products and services dell provides? I used to believe and to recommend Dell products, but I guess it's time for me to move to brands as Dell does not seem to worry about the customers more. Please help me one last time.

Unfortunately, Dell won't repair monitors, sells components to monitor nor have the documents of disassembly. You need to look for the sign on eBay or another reseller of parts or simply replace the entire screen.

Tags: Dell Peripherals

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