Safari/SSL with SiteGround problem

I'll have a bit of a TIFF with SiteGround technical support.  In my view, there is a problem with their server configuration, and they believe that it is a problem with Safari.  (I think it's a little of both.)  Since they cannot reproduce the problem, I'm having a time difficult to convince to take measures (they sent me here).

If you could take a few minutes to perform a test and enter your results, I'd be very happy.

  1. Using Safari, go to https://goatdata.com/timeouttest.php
  2. Wait about 2 minutes and click on "CLICK HERE" which reloads the page.
  3. On the problem machines, Safari will wait indefinitely to load the page, click on the 2nd.  Never, it throws an error or expires - it's right there loading forever.  If this happens to you, you many need to stop loading until you enter your results.
  4. Enter your results.

So far, I have found this problem with Safari on El Capitan, but I only have a limited number of Mac allotted to me for the test.  When Safari crashes, the server does not record demand, so it seems to be a problem of communication on a lower layer (SSL?).  It is also a function of time as if it were the TTL (Time To Live) associated with the startup problem in about 90 seconds of inactivity.

If someone has experienced something similar, I would love to hear from you.  And if anyone knows a solution, it would be even better.

Try another browser as a test.

Firefox

Tags: Mac OS & System Software

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