Satellite 1100-Z14: I get only the image but no sound when playing DVD

I know that mine is a laptop pretty old, but despite the update with latest firmware, I have an intermittent problem during DVD playback (Reg 2) because I have picture but no sound, especially with some older DVD.
CD's are ok.

Toshiba-repairman says it is a software problem and they deal only with material problems.
Can someone tell me how I can deal with this problem please? (apart from getting a model later!)

This really looks like a software problem.
Are you using the same disc region settings when you play these DVDs?
Do you play original DVDs or copies?

Sometimes a missing codex might be responsible for these problems.

Tags: Toshiba

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