Satellite A300: cannot start: blocked by Phoenix TrustedCore Setup Utility

{SUMMARY: "Phoenix TrustedCore Setup Utility" appears every time you start, requesting a non-existent password.} How to get rid of this request? }

This one is a little weird. We have a Tosh Satellite A300-193 mobile (Code manufacturer: PSAJ1E-01000XEN) purchased from July 2008 (via Getech educational scheme). We have (had) Kaspersky Anti-virus on this subject, but since his license has expired (and they didn't really like it), I was going to remove and install Avast.

Kasperky removal instructions involve have their tool "kavremove" who say their instructions must be run in safe mode. So, after downloading the tool, I pressed F8 to boot into safe mode...

... And that's where things went wrong. Instead of typical black screen startup options screen, I got a splash screen at the level type, with a request for password of "Phoenix TrustedCore Setup Utility. We have never set a password on this computer, and I've never seen this particular screen before. After three bad guess (of course they're wrong!, and it does not matter if I leave the field blank), the unit turns off.

Now when I turn it on, it just goes right to the request for password of Phoenix: I hit F2, F12, F8 or whatever it is. I can't establish why it should do, or how I can possibly bypass it. None of my password guess work (of course).

I googled for hours (literally), closes the thing, I could find were instructions in [a post on the forum USA | http://forums.toshiba.com/t5/Windows-Vista-Windows-XP/Satellite-A205-Cannot-Access-BIOS/m-p/123075#M7749]. It was a partial solution: we can start the machine with this procedure (phew!).

Unfortunately, it is not a permanent solution. After EACH stop, at the next start-up presents impossible demand "password." So it comes to pull the battery (again), to the phase of "discharging", battery, turn on and - it boots. Or at least, he has every time so far.

This is going to be extremely painful. Any tips or to tackle the problem of pointers, which would be welcome. I will never see this request for password "Setup Utility".

Thank you!
David
Edinburgh, UK

Hello

I think the password loss is the BIOS password.
I m wondering why this password is displayed when starting if you have not set it

However, the point is that the BIOS password can be removed if you n t know this password.
Unknown BIOS password can be removed by a Toshiba authorized service partner.

Tags: Toshiba

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