Satellite U - crashes during windows startup and restore cannot fix

Similar Questions

• Satellite L655D crashes on Windows startup screen and does not start

  Hi, I hope someone can help me.

  Portable Satellite L655D age of 18 months of my daughter began to hang on the black 'starting windows' screen, when it stays until it turns off after several minutes. I didn't spend this stage for several days, and the machine seems completely unusable.

  I then turn off by pressing the power button for a few seconds, I can then select F12 with the option to start in safe mode, but the laptop never makes it in safemode, it real just data on a screen black for a few seconds and then it crashes with the message "Please wait".

  Others that look, I'm not able to go beyond these screens.

  Any help would be appreciated.

  Thanks, Darren

  Hello

  Did you create a recovery disk?
  In this case, you could use this drive in order to reinstall windows on the laptop system.

  Another possibility is to drive HARD recovery. Press the power button, F8 and choose fix my computer. Now choose HARD drive recovery.

  I hope that you can do this

• Windows Backup and Restore does not save F: and Q:?

  Windows backup and restore settings show that it is possible to backup C: and D:, but shows no F: and q.

  You save hidden records, for example HP-Tools or any disk recovery.

  Using windows backup, there are two types of backup

  (1) data up - obviously only backup data

  (2) image, which creates a complete picture of the system, to the date the image was created. You can then restore the image if necessary

  Second

  HP would be provided either a defined recovery disk, or more generally presented guidelines on how to create the recovery disks. It is a HP process, not a victory for MS a.

  Recovery discs using HP allows you to fix either the sys or a destructive restore to factory supplied State.

  If you restore to factory of the reader state Q is created when initialize you Office Starter

  BTW save you or Image to the external media, if the drive breaks down (this isn't a head crash) everything on that drive is lost, to the end user.

• I would like to know if Windows Backup and Restore will copy a new set of files and adding to what is there in the previous backup folder

  On my old computer (XP), I used app fast backup protection to back up my files to an external drive, Iomega hosted Media Network Hard (2 TB).  I have a new Dell PC with Windows 7 (64 bit) OS.  With the help of a cable I copied all the files from my XP to Windows 7 computer.  All the files on the external hard drive, copied to a "network".  I am able to view all the folders of the Iomega file, but I can't back up my files to protect fast has not been improved to work w/Win 7.  Quick protect is divided into 6 different discs (photo-U, V-ActiveFolders, W-Music, X-backups, Public-Y, Z-movies), Iomega recommends using backup Windows and restore.  "Before you start this process, I would like to know if Windows Backup and Restore will copy a new set of files and adding to what is there in the folder backup previous Player X or if it will start a"new"backup" folder on drive X.

  Original title: BACKUP AND RESTORE

  New.

  Probably in a completely different format than you are accustomed to and accessible in a different way.

  Although I suppose you could create separate jobs for each of the existing partitions, if you wish.  But I would like to backup these partitions to something else before you start. Heh

• Windows backup and restore inefficiency

  I use Windows Backup and Restore to backup personal files from my desktop Win 7 to an external HD. Then, from there, I use Windows Backup and Restore to "restore" my files to backup data to a second location, my laptop.

  It works fine but there is what appears to be a huge inefficiency as part of the restoration of this process: When Restore detects a file on my laptop to a previous restoration with the same name in the form of the new backup file to restore, it offers only two options: overwrite the saved old file with the new backup file , or jump and don't write anything.

  There is no reference to a third option: overwrite old files if and only if the new files with the same name have a date-time later.

  If I do regular backups, it should expect that most of the files in the backup of the former will have not changed in the new backup. But if I choose the option to NOT overwrite the old files of the same name, old file of the same thing, but even with the new dates and times get skipped also and not are not updated. (Given that the choice of the screen jumps to for each of hundreds or thousands of files with the same name in two backups, I check the little box to make the same choice for ALL these cases, rather than manually examining each instance.)

  So if I select the option to change the value nothing, backup and restore is worthless because newly saved files with a more late date-time than in the previous backup will be not updated in the restoration. If I decide to choose to overwrite the previous version of the file was changed or not since the last 'restore' (which is what I do), then use of time and energy of the restore process is increased enormously.

  Y at - it a setting I'm missing that would restore process has replaced the files of previous restorations if and only if the new version of the files have a date-time later?

  If not, this very simple option can be added to backup windows and restore utility?

  If you want this level of options, use a third-party backup application.

  Or wait in the hope that the next version of win may have the added options

• Friend upgrade XP to windows 7. not authentic Windows message receipt. Buy Windows 7 and downloaded to "fix the problem".

  Friend upgrade XP to windows 7. not authentic Windows message receipt.  Buy Windows 7 and downloaded to "fix the problem". Computer crashed, but I got a new drive. Should I try install

  Hello

  So the Windows 7 machine is fine, but its also empty! That we can help you. The XP machine is another matter. If you want to upgrade these machines to Windows 7, and the minimum hardware requirement is met, you can buy discs of software of Windows 7 operating system for each machine (1 motherboard = 1 license for purchased software).

  In addition, I highly recommend you reformat two machines for them to XP RID completely, not to mention viruses / malware. If you plan to update the two XP machines with own versions of XP, that's fine, but this isn't the forum for this, the Windows XP forum would be the place, go here: http://answers.microsoft.com/en-us/windows/forum/windows_xp?tab=QnA .

  Thus, the machine to Windows 7. To take no chances. Allows to run several scans on the new machine. You said "didn't work any more", I suppose you can't start Windows, ways to correct? If so, the answer is a program you burn on a CD called BootMed; Download 64-bit here: http://download.cnet.com/BootMed-64Bit/3000-2094_4-75450831.html and the 32-bit version from here: http://download.cnet.com/BootMed/3000-2094_4-75448200.html (only use the Direct download link).

  Once downloaded, burn it to a CD, load this CD in Windows 7 computer and ensure that the CD drive is the first boot device, restart the computer. This will load a modified version of Ubuntu on your system, which includes antivirus and anti-malware programs. Run and remove anything they find. When they have finished their trial scans restarting the computer without the CD installed. What happens now?

  Post your results here and let me know how you fare.

  Kind regards

  BearPup

• Windows 8 and now cannot get my printer to print. Tried to print a test page, message says "sent to the printer test page", but it does not print.

  I recently downloaded Windows 8 and now cannot get my printer to print.  Tried to print a test page, message says "sent to the printer test page", but it does not print.  Can you help me?

  You have installed the drivers and software for your printer?  Did you go to the printer manufacturer's website to see if they still have 8 available Windows compatible drivers?  If the answer is no, then you must do this before all first I try to print.

• Satellite Pro A100 crashed during Windows BIOS upgrade, now does not start.

  Satellite Pro A100 crashed during the upgrade of the bios from windows (upgrade the bios using windows), now the laptop will not boot. I press the on switch and it gives me just a blank screen, so I think that resets itself. I really need help solving this because I have a University paper due in the next few days and I need my laptop!
  Close for any help.

  It's a scream! :_| : O

  This looks like a damage ROM module!
  How did you do the BIOS update? I have red in this forum that a wrong procedure or wrong BIOS can damage the motherboard.

  I think that it s a deal. I put t know if it s needed to change the entire motherboard or update the BIOS again but I n t think you will be able to do it yourself.

  I think the best way is to ask the Toshiba service partner in your country.
  I think they'll give you more details on the handling of the Fryer

• Boot camp Win 7 0 x 34 blue screen during windows startup after the restoration with the image of the system.

  The hard drive on the Macbook pro was repartioned, all the boot camp and other drivers updated and Windows installed from the installation DVD. All the Windows updates available from 2012 (installation disc is 2012) until today have been installed and Boot camp 5.1 with all its drivers installed. Restoration was launched with an image of an external hard drive and a system repair disc system. Once Windows loads after the login screen, it crashes. A blue screen appears with the error code 0 x 00000034 and mention cache_manager... Windows restarts by itself and I can only use it in safe mode, which means that I can't download or install upgrades or programs.

  Analyze the dmp file since the first crash with Windows debugging tool showed that the problem seems to lie with

  AppleHFS.sys and svchost.exe with Bug Check 34 {107, ffffffffc0000420, 0, 0}.

  Here is the link to the complete analysis of the dmp for details file:

  https://1drv.Ms/u/s! AuzUtP_j9nLagwWWqWUTre4qNYmu

  Thank you very much in advance for your help

  Moschtermeedchen

  AppleHFS.sys/AppleMNT.sys are used to allow access to filesystems OSX JHFS +. Restoring Windows on Mac backups can be painful. If you have already fresh install of W7 on the internal drive, try the restore without installing any driver BC. Please be aware that such a restore is not aware of the partitions on your internal drive and can erase your internal drive.

• The computer crashes during Gaming (BSOD) and Windows performance index

  Windows 7, 64-bit

  OK, so I've had this problem for weeks. Initially, I thought the graphics card was defective. When I ran the Windows experience index, it would break on the part where he is to note the graphics card. So what I did I sent to the manufacturer and got a new, but the computer STILL crashes. Maybe the motherboard is damaged - I don't know.

  Another measure taken was to use the command prompt and the "sfc/scannow". It did not work.

  I have almost all the necessary drivers. The only one, I can not install is the Display Driver for the graphics card, for some reason any.

  The graphics card is an NVIDIA GeForce GTX 660 TI and the motherboard is an ASUS P9X79. They are compatible with each other.

  Here is the BSOD code that appears on the crash on Windows Experience Index (Rating)

  Problem event name: BlueScreen

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  More information about the problem:

  BCCode: 116

  BCP1: FFFFFA801DE874E0

  BCP2: FFFFF880051D4F50

  BCP3: FFFFFFFFC000009A

  BCP4: 0000000000000004

  OS version: 6_1_7601

  Service Pack: 1_0

  Product: 256_1

  Files helping to describe the problem:

  C:\Windows\Minidump\100813-17128-01.dmp

  C:\Users\###\AppData\Local\Temp\WER-64225-0.SysData.XML

  Read our privacy statement online:

  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Please help me, I'm getting sick and tired of these accidents. They become a nuisance.

  Sincerely,

  Saikex

  OK, so I thought I should touch basis with you guys, because although no one answered for a while.

  The problem is certainly a problem of overheating.

  I figured out how to fix the problem - all I had to do was increase the GPU fan speed.of. Because of this, I was able to install the GPU driver successfully and play video games. (Use the GPU Tweak to increase the fan speed)

  I hope that whoever reads this found useful.

• Error on blue screen during windows startup - LeAPC_INDEX_MISMATCHErreur

  When starting my pc I get a blue error screen saying LeAPC_INDEX_MISMATCHErreur, my pc restarts and I get error when loading of the readers saying: 3rd master ST31000528AS CC38 ultra DMA mode 6 S.M.A.R.T capable but failed the control. 3rd drive hard master S.M.A.R.T command failed, press F1 continue.

  I also have this error report for blue screen event.

  Signature of the problem:
  Problem event name: BlueScreen
  The system version: 6.0.6002.2.2.0.768.3
  Locale ID: 2057

  More information about the problem:
  BCCode: 1
  BCP1: 85212696
  BCP2: 00000000
  BCP3: 0000FFFE
  BCP4: 00000000
  OS version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\Mini020712-01.dmp
  C:\Users\Kiro\AppData\Local\Temp\WER-278446-0.SysData.XML
  C:\Users\Kiro\AppData\Local\Temp\WER254B.tmp.version.txt

  Read our privacy statement:
    http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

  Is someone can you please tell me what has gone wrong, this has happened more than 3 times now.

  Hello

  What to do if Windows does not start correctly
  http://Windows.Microsoft.com/en-US/Windows-Vista/What-to-do-if-Windows-wont-START-correctly#.

  Pick up the pieces after a computer crash
  http://Windows.Microsoft.com/en-us/Windows-Vista/picking-up-the-pieces-after-a-computer-crash

  For the methods of troubleshooting blue screen using BlueScreenView and MyEventViewer see my answers
  If this thread - top 3 RESPONSES (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files.
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  =============================================================

  BCCode: 01 0x00000001

  The most common cause of this Bug_Check is drivers then use the methods in the next message
  updated the BIOS and drivers major. If necessary we can tell you how to run the Verifier however
  with Windows Vista, it's a good idea to update all the main drivers as the maturation process is
  still in force. (See how to update the drivers and run driver verifier in the next message).

  --------------------------------------------------------------------------------------------------------------

  Bug Check 0x1: LeAPC_INDEX_MISMATCHErreur

  LeAPC_INDEX_MISMATCHErreur bug control has a value of 0x00000001. This indicates that there is an inconsistency in the index of State APC.

  Important information if you have received a STOP Code

  If you have received a blue screen error, or stop code, the computer stopped abruptly to protect against data loss. A hardware device, its driver or software might have caused this error. If your copy of Windows is shipped with your computer, contact your computer manufacturer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or the manufacturer of your computer, Contact Support.

  If you have experience with computers and try to recover from this error, follow the steps in the Microsoft article solution STOP (blue screen) errors in Windows.

  The following actions could prevent a mistake like this does not happen:

  1. Download and install updates for your computer from Windows Update device drivers.
  2. Scan your computer for computer viruses.
  3. Check your hard drive for errors.

  LeAPC_INDEX_MISMATCHErreur settings

  The following settings are displayed on the blue screen.

  Parameter	Description
  1	The address of the system (system call) function or a worker routine.
  2	The value of the field ApcStateIndex of the current thread.
  3	The value of the field CombinedApcDisable of the current thread. This field consists of two separate 16-bit fields: (thread-> SpecialApcDisable < 16)=""> wire-> KernelApcDisable.)
  4	Type (system call 0-, 1 - routine worker) of the call.

  Cause

  The most common cause of this bug check is when a system file or driver has a sequence are mismatched calls to deactivate and reactivate the APCs. The data key item is theThread-> CombinedApcDisable field. The CombinedApcDisable field is composed of two separate 16-bit fields: SpecialApcDisable and KernelApcDisable. A negative value of field indicates that a driver has disabled APC normal or special (respectively) without them the reactivation. A positive value indicates that a pilot has allowed normal TTB or special too many times.

  BCCode: 01 0x00000001<-- read="" this="">
  http://www.faultwire.com/solutions-fatal_error/APC-index-mismatch-0x00000001-* 1016.html

  ====================================================================

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------
  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  -------------------------------------------------------------------------

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do without if needed fail or the Vista DVD or recovery command prompt mode
  Options if your system was installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Satellite L650 - frozen at Windows startup

  Hello. I have a Satellite L650.

  When I start the laptop, I get a problem that, when I load any application, the window opens but I can't perform an action within this window - it is essentially frozen.

  No work of menu options and I cannot close the window.

  If I wait long enough - an hour or two - or if I open the Windows Task Manager, and then the application windows become frozen and applications operate more or less as usual.
  This problem started two weeks ago.

  Can anyone suggest what may be the cause, and what I should do to solve the problem?

  There is an exception to the application works as usual - Audacity does not work.
  Can I open an Audacity project and view the recording, but if I select 'Play', the window crashes again.
  Or it will record new audio tracks.

  It of difficult to say about the reason why the system hangs.
  It could be a problem of general system; the system could be confused to the top and used new facility or laptop system recovery would solve these problems in the system.

  On the other hand, it might be possible that one of the mobile parts like HARD drive or maybe RAM module malfunctions.

  My recommendation:
  Back up important data and recover the laptop.
  In case this is not enough, follow with RAM and HARD disk check. Of course in this case to perform troubleshooting, good parts of work would be necessary

• Black screen with cursor during windows startup

  Hello

  After a recent McAfee virus scan update, it asked me to restart my computer. After restarting, I can't have a black screen with the cursor in the middle.

  I have tried pressing F8 on startup to the top:

  Repair your computer (System or Startup Repair restoration) - this does not seem to solve the problem

  I tried pressing ctrl-alt-del and SHIFT 5 times on the black screen. This does nothing.

  The laptop does not work in safe mode.

  You have any ideas how I might solve this problem?

  Thank you

  Chris

  After a recent McAfee virus scan update, it asked me to restart my computer. After restarting, I can't have a black screen with the cursor in the middle.

  First of all, see http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395

  Because the phenomenon is associated with an update of McAfee, not a Windows Update, contact technical support of McAfee or post in the appropriate forum of community McAfee for assistance: http://community.mcafee.com/community/home ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Virus blocks all files & folders, windows defender and restore point

  I have a virus that blocks access to my files SYSTEM, Windows Defender and perhaps even of Windows Support. For some reason when I give permission from Windows to check my system for my product key and ID it cannot access. Malware bytes and AVG nothing found. Malware, I ran in safe mode. AVG was not available in the save mode. Defender does not open. IE and Windows explore are constantly stop and error too.

  My system is Vista Home Premium, service pack 1, the last I did change is the change in language. This week, I removed a very boring task bar called Babylon, who appears out of nowhere, from my computer which also seemed like malware to me. All traces of it were gone. What to do next. I tried everything I can think of.

  Thank you.

  I suggest you to install Microsoft Security essential place of AVG:

  http://www.Microsoft.com/security_essentials/

  For its last database of configuration of installation in offline mode:

  https://www.Microsoft.com/security/portal/definitions/ADL.aspx

  Did you run the Microsoft Windows Malicious Software Removal Tool:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  In this case you could not access the page everything Microsoft domain so you need to download it from another machine.

  If nothing works then:

  It seems that malware has badly edited the system files. Fresh formatting will be the best procedure, but you can follow the instructions if you want to format it now & solve the problem by repairing OS platform below.

  1. open the command prompt (make a right click on it & "Run as Administrator").

  2. type sfc/scannow & then press ENTER.

  (the command will restore all the files system protected Windows in its original version)

  3 then he will ask the Windows startup disk, so insert & allow the time to complete the scan.

  4. once the command/scanning is finished check that your problem exists or not.

  Note: if succeeded, you may need to activate your copy of windows with its original CD key. Otherwise next reboot it will delay/deny to connect to your account until that activate you in original key. If you have no real CD key as you try the command.

  You will be unable to run this command if you have no windows startup disk. (You will need Microsoft Windows Vista SP1 not any bootable disc restore disk / retail)

  In the corruption of file extreme command may have failed. Then, to fix the OS by booting the disc.

  S.Chatterjee

• Satellite U500 - problem with Windows 7 and HSDPA USB modem

  Hello
  My wife recently purchased a Toshiba Satellite U500, that came pre-installed with Windows 7 64-bit.

  A few days later, I bought a modem high-speed HSDPA USB by Alcatel. The problem started immediately that we plugged the modem, that drivers would not install.
  Then I went to the Web of Alcatel site and found the drivers for windows 7 for her. But then we hit another road block since now the drivers are installed and it does not detect the modem, but whenever we try to connect to the internet, screen flickers at the connection for a moment and then disconnects again.

  I found cela a lil strange so I tried to connect using my own pc which has a 32-bit Windows 7 and it works fine there.
  It is the same for a machine that still had Windows XP. Makes me think its something to do with 64-bit Windows 7 itself. Could someone help please?

  Thank you and best regards.

  I don't think that someone here can help you with this problem. You will be very happy if someone on this forum has exactly the same model of laptop including same USB modem.

  In my opinion, you have two options: either you can clarify this point with the support of Alcatel (they have enough experience with own products) or with people from the nearest Toshiba service provider service.

  Have you tried to test the features with the Win7 32-bit version?