"Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

It's the same problem reported by several other users of this forum to which no solution has been provided.

I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.

I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.

I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.

When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.

During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).

When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.

Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.

All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

Tags: HP Printers

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