Scan to E-mail feature does not

Hello everyone!

I had problems to set up the scan to email feature, the printer works fine print from the network, we did several tests, IP address works fine, it is static.

I use as scanner email @.com, as scan, sender smtp.. com and port 25, no pine and not ssl code is necessary. When I try to test I have this error: "Protocol not supported. Check your network configuration and try again. »

I have configured the Email alerts by using the same properties and he works there, when I test and save the webpage shows a treatment the test icon and then successfully completes, I previously had another device that performed the same analysis to the functionality of e-mail on this IP address.

Is there a known issue with this printer and the scan to e-mail feature?

Thanks in advance

-Jorge

Hello Cheetah12

I contacted the support by phone and they helped me, turns out that the device did not take the dummy address, I gave I had to use my gmail address and the smtp server of gmail with port 465 and ssl is enabled to send the scans.

-Jorge

Tags: HP Printers

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