Scanner Epson DX 4200 cannot deliver personalized to the Word document scanning

I have recently updated from a rather old Dell Windows XP computer to a new model of Zoostorm 7873-1200 with Windows 7.  When I use the Word "Insert" tool to insert a scan of my scanner Epson DX4200, I find that if I select "Custom Scan" the forecast and custom scanning seem to work perfectly and allow me to select the area on the preview scan, but the analysis itself does not appear in the Word document.  However, if I start by selecting "Scan" instead of "Custom Scan", the scanned image of the entire page, including the entire region, I'm not, is transferred successfully to the word.  When I had XP, these two options worked.  How can I get the "Custom Scan" option works on Windows7?

William Butler

Hello Niranjan,

Thank you very much for you encourage them to respond.  I've used the same scanner with Windows XP before and had no problem.  The driver for Windows 7 has been installed since the site Web of Epson.

Since posting my request custom scanning suddenly said to work on the Windows 7 computer without any additional intervention by me.   It's completely inexplicable that my wife and I as well tried several times without success, before asking for help.  I can only hope that his recovery is permanent.

Thanks for making me aware of the compatibility mode.  I see that this could be a valuable mechanism.

Best wishes

Bill Butler

Tags: Windows

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