"Scanner in use" with nothing in the process

Printer HP Officejet Pro 8600 Plus, wireless, Windows 7 laptop

Just receive and put in place yesterday.  Scanner has worked a few times, but then got an error message "the scanner is currently in use.  Wait until your previous task is completed, and then try to scan the image. "Problem is that there is no a process task.  Tried to cancel all the projects of the printer and tried unplugging the printer to reset.  Still the same message.

Success!  Downloaded the print and Scan of the doctor and he revealed that my scanning driver did not communicate with the printer, but the resolution has not corrected the problem.  I was directed to the HP site customer service, where I downloaded a new driver package and the problem has been fixed in the end.  Scanner works now.  Thank you!

Tags: HP Printers

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