Scanner (Officejet 7500) cannot find the computer when you use shortcuts scan to printer

When you choose Scan to PDF, e-mail, etc., by using the scanning on the 7500 buttons it allows me to select the computer on the network (each with all of the latest drivers and software loaded). However when about to the scanner and then says the computer is not found (whatever the) despite them being on and ready. Scanning by any other method of the Mac works. Automator shortcuts work very well during the tests, but they do not seem to get initiated by the scanner for scanning form of initiation of the printer itself.

Research on the support site HP and conclusion - a 'connection error' or "Computer no. detected" Error Message displays when trying to Scan from the printer control panel - as a subject gives PC solutions, but nothing for Mac. And so here I am. Help!

JKB

The next thing to check is that "HP Device Monitor" is running.  This background process is responsible for detecting the keys for scanning applications.  If you open the activity monitor (located in/Applications/Utilities) you should see this class as one of the running processes.

It may be generally preferable for you to perform an uninstall and reinstall the HP software.  You will find in Applications/Hewlett-Packard HP Uninstaller.  Use this utility to remove the old software.  I recommend that you download and install the latest version of the software for your 7500 here: http://tinyurl.com/4voly2d.

Hope this helps,

Tags: HP Printers

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