Screen freezes and text operations hold after you select the text to cut or copy

Recently, I met a problem with the processor.  When I highlight text to be cut or copied, the system crashes.  The image of the screen turns off so I can still see the text but cannot move the cursor or perform all functions.  After 30 to 60 seconds, it emerges, and I can start working again.

Hi RickSmith,

1. did you of recent changes on the computer?

2. only the problem occurs only on the program word or even Notepad?

3. When you copy the text too?

4. What is the problem with processing?

I suggest that you check if the problem also occurs when you use the notebook as well.

Check if the problem persists in safe mode

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

Restart the computer to return to normal mode

If the problem does not persist in safe mode then I would suggest that you do clean the clean boot procedure and check.

It is possible that some third-party programs installed on the computer is causing the problem.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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