Scroll bar, no work/also cannot select menu drop-down

I have two problems: first the scroll bar does not work on all windows; That is to say. window of the task for one Manager. the scroll bar moves but keeps popping back until the beginning of the list (so if I need something at the bottom of the list I can not choose because when I release the scroll it immediately picks up toward the top of the list.

My other problem is that when I try to download the windows installer says that another program is installed and wait until finished itnis... NO OTHER DOWNLOADS OR INSTALLS IS RUNNING. So I tried to reset the Changed Installer to disable...... restarted returned inside and when I went to manual it wouldn't let me select anything on the menu drop down and continued to automatic (delayed start)

Hi susieq2552

Is the mouse a PS2 or USB one? Try to unplug and plug in then. If it's a USB then try another port as well and check.

Problem with mouse:

Step 1: we can also try to to update the drivers for the mouse and check if it works.

Step 2: Start the Scan SFC and check if it helps.

Problem installing Windows

Step 1: Unregister and re-register Windows Installer.

To do this, follow these steps:
1. click on start and then click Run.
2. in the Open box, type msiexec /unreg and then press ENTER.
3. click on start and then click Run.
4. in the Open box, type msiexec/regserver, and then press ENTER.

If this does not work, try the next step.

Step 2: To reinstall the latest version of Windows Installer, follow these steps:

-Go to control panel and click on Administrative Tools, then double-click computer management.
-Develop the Services & Applications menu item.
-Double-click on Services.
-Double-click on Windows Installer and stop the service.
-Launch regedit from run.
-Open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer.
-Select the subkey MSIServer.
-Remove the value of this key.

-Now, restart the Service.

We need to install the latest version of Windows Installer that is 4.5.

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. How to back up and restore the registry in Windows

After back and let us know if it helped to solve your problem.

Thank you and best regards,

R uma - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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