SE message "license for this product has expired", after you have reinstalled CS6
I recently updated my operating system on the same computer in Windows 7 32-bit to Windows 7 64 bit. Of course, this meant that I had to do a clean reinstall of all my software.
When I reinstalled Photoshop CS6, I got an error "licensing for this product has expired."
In hindsight, after studying the problem, I realize, I should had disabled CS6 on my 32-bit installation before the upgrade of the computer, but I did not. I did, however, move on to a new drive hard when I upgraded my OS, so I could put the old drive hard in and disable the original installation after the fact.
However, on the installation of 64-bit, even when I try to uninstall CS6 and install again, he accepts my serial number, but it then gives me the "license for this product has expired message."
I tried to contact Adobe online chat help twice. Whenever I have find an agent quickly, but after asking a few questions, they tell me that they have to transfer me to the Department 'install '. The other night, I stayed in limbo waiting for the installation service half an hour until I dropped. Tonight, I have been for almost an hour and am still waiting.
I guess that CS6 left something in the registry of the 64-bit installation that no longer allows me to install Photoshop with my current (valid) serial number, but I have no idea how to do to repair or move using Adobe. Any ideas? Thank you.
Just to update, I was able to connect with Adobe by phone and solve the problem. The guy on the phone was much more useful than my two previous attempts to contact Adobe by their online chat.
The guy had me repeat the procedure described under Solution 3 in document that Bill refers, however we also did an extra step of running a program called Adobe Creative cloud tool cleaner. This program deleted the files from my system that prevented Photoshop to run.
Thank you all.
Tags: Photoshop
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Hi Christophe,
Please visit: https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
Contact technical support for assistance:
https://helpx.Adobe.com/in/contact.html?step=CCSN_adobe-ID-signing-in_stillNeedHelp
I hope this helps.
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Hi John,.
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To check the serial number of your product, you may return the following document.
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If you are using windows you can see the following link for more information on the solution to the existing problem.
https://helpx.Adobe.com/Creative-Suite/KB/error-licensing-stopped-Windows.html
If you wish to contact Adobe support team, please visit the following link.
http://helpx.Adobe.com/x-productkb/global/Service1.html
Please click the blue button "Still need help" to connect with Adobe executives.
Let us know how it goes. In case you need more assistance write us back.
We would be happy to help you.
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