Search options in VSM - and/or queries

Good afternoon

We recently moved to the new platform of VSM Infra V8 and I am especially impressed so far, I am relatively new to this organization and am used to other ITSM products such as cure and OVSD and there are a few functions, I like to use, but I cannt seem to figure out how to do.

The main present is the ability to find or create a dashboard to view all current open calls that contains specific words in the field of the brief Description, lets say, we tried to see things related to Windows 7 features and the assistance Service is using a "Win7" prefix for all new calls under the summary box. This I figured out, but I also want to see all preceded of ' windows 7 ' as well to capture calls incase they use instead.


Can I search using a function or?

So he will show me all the open calls with short description containing the phrases Win7 or Windows7

?

Thanks in advance

Hi Jason,

Welcome to the community.

You can use advanced search criteria to find calls from several conditions applied with the logic of GOLD:

And as far as I know, you can do this for monitors (used in the dashboard).

Tags: VMware

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