[Security breach] Windows Live ID is locked because of the bug from Microsoft Store.
I had to create a new Windows Live ID for this question. I have a Windows Live ID that has been locked by Microsoft's Store due to a failure of the purchase. The account still clearly exists but is in a weird state of limbo: I can't create an account with the same email address, nor can I recover my password as it says the account does not exist. I've written before, connection systems and this indicates that there is a flag on my Windows Live ID account that locked. I have a number of critical Microsoft online services associated with this account, so I want to. I also know it's Microsoft Store which caused this problem because I was able to log in and use my right to live account until the Microsoft Store transaction failed.
Support of Microsoft Store staff are unable to help me. I tried to get my Windows Live ID unlocked several times. "It is not my job" mentality prevails. It's their job. Their system caused the problem, they should be eager to fix it as soon as POSSIBLE.
The Microsoft Security Response center said it is not a security hole and can't be fixed. I say that it is a security problem: a purchase that failed in the Microsoft Store where pending it (waiting transaction) succeeds but the transaction authorization fails results in any direct account associated with the email address used for the purchase being locked. A hacker could use a set of known and prestigious real accounts with a bunch of stolen credit cards and they could block these accounts - put these people in the same boat as me.
There is no human contact available for honest-to-goodness Windows Live ID Single Sign-On (SSO) questions - the only "solution" Microsoft must direct me to the password recovery page, which does not help because the account is locked and not simply a forgotten password.
This problem lasts for a month and I'm tired of going round in circles. Help!
Have you tried Windows Live Solution Center?
http://www.windowslivehelp.com/product.aspx?ProductID=10
I think that if you post in the Forum here, they will follow up with you.
Hope that helps
Matt
Tags: Windows
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