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• AnyConnect Secure Mobility Client customer support and helpdesk

  I am trying to establish a gateway VPN ASA (9.4. () 1). all users will use the AnyConnect Secure Mobility 3.1.1 customer and two factor authentication.

  I discovered that a VPN client can establish a VPN connection and successfully can access resources internal campus of the computer.  Split tunneling is enabled, so internet access in general is through the ISP of customers.  Everything works as expected.

  My problem is with our internal campus helpdesk support staff helping remote VPN users with problems of local user on the PC.

  Technical support personnel can target the VPN device by IP address provided by the ASA IP Pool. and can remotely on the PC with DameWare for local users

  Mini remote control software. Because our remote user have no local administrator rights on the PC support staff must perform a 'switch user' and log on to the PC with their powers. Immediately after the connection to technical support staff the VPN tunnel is removed from the VPN gateway.

  What I understand to read some documents it's normal behavior by default.  What I want to know is a way of turning off this feature?

  Short to make each a local administrator on their PC is an alternative method to allow support personnel to access the PC like themselves?

  I don't know if it will work with change user, but you can set the parameter to true and set it to any user "retainVPNonLogoff".  The helpdesk can then remote, disconnected from the user and then sign in as themselves and the VPN tunnel will remain in place all the time.   It might work with change user too but I have not tested that.

• Problem installing Client AnyConnect Secure Mobility Client 3.0.3054

  Hi all

  This is my first post and I hope that someone can help me with my problem.
  I'm trying to install the Client AnyConnect Secure Mobility Client 3.0.3054 on my PC (Windows 7 Professional 32 - bit operating system) and
  I get the following errors.

  Cannot install the Client AnyConnect Secure Mobility Client 3.0.3054 with the Installer error: fatal error during installation. Cannot establish a VPN connection.
  The acsock service failed to start due to the following error: a device attached to the system does not work.
  Please notify.
  Thank you.

  Anna,

  I had the same problem. Have you found the solution in some way?

• Connection to the local network after the connection to the Client AnyConnect Secure Mobility Client

  I connect to my network of business using Secure Mobility Client of Cisco AnyConnect.  Once connected, I can no longer print on my printer LAN attached and other local resources.  I use the router E4200 of Cisco/Lyncsys on my local network and can re - connect to storage on the local network by putting in place of Port Forwarding port 21 and the sharing of MS Windows FTP folders.  However, I can't connect to a client of the Terminal Services by transferring port 3389.  Is there a way to connect to the local LAN after scoring in the VPN connection.  I can connect to sites HTTP/HTTPS regulars and more than another type of connectiins, just not my own local resources.

  Thanks in advance... JS

  Happy to help, for what it's worth. Please mark question as answered if it is indeed and rate if the response is useful.

• AnyConnect Secure Mobility - disable the auto launch at the connection

  Hello

  I recently put the hands on the last client of v3.1.01 Secure VPN mobility.  We are upgrading the former client anyconnect 2.4 there are many changes that is catch us by surprise.

  The biggest problem I have right now, it's the new mobility VPN starts automatically when a user logs into a machine.  We would like to disable this connection automatic/launch.  With the former client 2.4 we simply disabled the AnyConnect Service in Services.msc default and it starts when a user is ready to connect.

  Any suggestions on how to do it?

  John,

  I'm sorry, I missed actually version "3.1".

  To disable the "AutoConnectOnStart" Please add the previous piece of code to the XML profile:

  fake

  The XML profile is located in the following path:

  The directory path of the BONE

  Windows 7 and Vista

  C:\ProgramData\Cisco\Cisco AnyConnect secure mobility Client\Profile\

  Windows XP

  C:\Document and Settings\All Users\Application Data\Cisco\Cisco AnyConnect secure mobility Client\Profile

  Mac OS X and Linux

  / opt/cisco/anyconnect/profile /.

  I enclose you an example of the XML profile.

  Additional information:

  Auto Connect on start now disabled by default

  HTH.

  Portu.

  Please note all useful posts

  Post edited by: Javier Portuguez

• Failed to download or run the customer of Cisco Anyconnect secure mobility

  I'm trying to download and install the VPN client on my laptop to access my work computer.  I tried the automatic online download and received this error:

  "Cannot install the Client AnyConnect Secure Mobility Client 3.1.00495 with the Installer error: incorrect function."  A VPM connection cannot be established. »

  I also tried the manual download, but my computer won't run the executable.  I'm running on Windows 7 64 bit.  Any help would be appreciated.

  You can try the fix below.  The user made the same mistake.

  https://supportforums.Cisco.com/discussion/11916796/AnyConnect-secure-mobility-client-3100495-Installer-error

  "I was able to install the client correctly by creating a new temporary user account and uses this account to install the client on a global scale on the machine. After successful installation, remove the temporary user account. It worked for me and it was easy. It may not work for all instances of this issue. »

  I hope this helps.

  Please evaluate the useful messages.

  Thank you.

• Cisco AnyConnect Secure mobility Client cannot initialize connection subsystem after updates Windows (Feb 10, 2015)

  Hello

  The customer Cisco Anyconnect Secure mobility gives me an error when I try to use it. It started after the latest updates for Windows (10 Feb. 2015).

  The error it causes is "could not initialize the subsystem of connection".

  I looked at another machine with the updates installed with same issue.

  On my machine - I back before restore point windows updates be done, and the Cisco Anyconnect Client's worked well.

  After you install the updates, it stopped working again.

  Help, please

  Michael

  I assume you are using Windows 8.1. The workaround is to set the AnyConnect Client to use Windows 8 Compatibility Mode. He has worked on several machines. After the change, you will need to log off the coast and turn it on for Windows.

  Cumulative update 11 IE KB3021952 includes KB3023607.  Apparently, it's the latest patch that causes the problem, according to what I said. (I do not even 3023607 in the history of WU, but if I type "wmic qfe" is here). However, I suggest updating leaving in place and using workaround.

• Delete the profile of AnyConnect secure mobility Client for Windows

  Hello

  My Cisco AnyConnect Secure Mobility Client for Windows (Version 3.1.04063 in fact) has stored some Clientprofiles. How can I remove one of these profiles if I do not need more?

  I already searched the registry and the file system but without success. I don't know where this information is stored.

  Any suggestions?

  Thank you

  They are individual xml files in a hidden directory. The location on Windows 7 is:

  C:\ProgramData\Cisco\Cisco AnyConnect secure mobility Client\Profile

  The complete inventory of their storage location for various operating systems can be found in the Guide of Administration AnyConnect.

• Configuration Cisco AnyConnect secure mobility assistance

  Hello!

  A partner of CIsco of Singapore asks if it would be possible on Cisco Anyconnect Secure Mobility

  If I want to use "Cisco AnyConnect Secure mobility" in Anyconnect 3.0, I can set that the user is not able to access all traffic via a wireless sound card when the VPN is established via the wired LAN port. I want to prevent any bypass between these two network ports if the VPN in place.

  In addition, to enable split tunneling so that all traffic has to go through the VPN tunnel?

  Kind regards!

  Ice Flancia

  Cisco partner Helpline Tier 2 team

  To route all traffic to the VPN tunnel, split tunnel should be turned off (not enabled).

  Under group policy configuration: split-tunnel-policy tunnelall

  Once the split tunnel is disabled, VPN users will not be able to access one of its local LAN networks (including wireless).

  Hope that helps.

• AnyConnect Secure Mobility Client, the Module of access network, wired PEAP

  Hello

  I tested AnyConnect Secure Mobility Client, Module of access network as supplicant with PEAP authentication for wired network users. With the default configuration it works well.  With the default configuration is to trust the root CA certificates installed on the operating system.  Do you know how to set up NAM that it will validate certificate ACS with specific root CA certificate?

  In the profile Module of access network Editor, there are two options on the certificates:

  One is trusted certificate authority which has two options by its self first is too trust any certification authority root certificate that is installed on the operating system and the second is to import root CA certificate in the profile. Potentially second option can help in my case, I can manually import certificates of CA root in each profile. But I think it will be difficult to update root CA certificates in the future in this way.

  Second is Trusted Certificate Server rules, this option have corresponding capacity in certificate common name.  For what can be used this option?

  Capture screen I have attached included the path to the exported root CA certificate. What I did was the Root CA certificate to export to a file and include that cert in the profile (it's manual CA supply directly via the profile editor).

  If you have already added the CA certificate root in the trust store client certifcate through a Group Policy object, you can select the other option "Trust root certification authority installed on the operating system", which will work fine.

  If you do not have an internal root certification authority to issue the certifcates and rely on self-generated certificcate ACS management and for EAP authentication, you need to include the generated certificate locally each device in order to have the confidence of the customer the CSACS device.

• Cannot connect AnyConnect Secure Mobility Client IPSec 3.0

  Hello

  Our company has a configuration of IPSec VPN on a Cisco ASA 5505.  We previously using the Cisco VPN Client - Version 5.0.07.0410.  Everything worked well with this customer to date.  The problem is it is not supported in our Virtual Machine, and environment with our new version of our networks paravirtualized drivers we get the problems of inadequacy HMAC and not connect to.

  I created a file .pcf with the following information for the 5.0.07.0410 customer:

  Input connection: VC VPN

  Description: no

  Host: xxx.xxx.xxx.xxx (IP address of the Interface of the ASA VPN)

  Authentication group:

  • Name: The name of the Group
  • Password: password for pre-shared Key

  Transport:

  • Activate Transport tunnel
  • IPSec over UDP (NAT/PAT)

  I import the .pcf file in the client, the client connects, you are prompted for AD username - everything has worked well.

  We have currently met that he had to use the Cisco AnyConnect Secure Mobility Client (3.0.0629) - I tried to use the profile for that AnyConnect client editor and I can't not all profile options.  I leave all the defaults preferences (Part1), preferences (Part2), backup servers, matching certificate, Certificate Enrollment and the mobility policy.

  I in the list of servers, click Add.  I enter in the hostname, host (the host name IP address) address and group.  There are no backup servers, I change the main IPSec protocol, save the profile and place it in C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile (Win7).  Open the AnyConnect Secure Mobility Client and the profile is loaded. Trying to link returns "VPN Agent is unable to establish a connection."  ASA, I don't even see a connection attempts to the outgoing IP address.  On the client, I can ping the ASA and connect with ordinary VPN Client.

  I can't find a place to enter a pre-shared in the profile editor.

  The AnyConnect client seems also not to read the .pcf files.  Am I missing something here?

  My package DART from the failing client is attached.  Any help would be greatly appreciated!

  Kind regards

  Rich Alto

  Rich,

  AC uses IKEv2 (for IPsec) which is not yet supported on SAA. Support is planned for 8.4 ASA which is still at least a few weeks.

  HTH

  Herbert

• Help the customer to secure mobility; Untrusted Cert questions

  Hello

  I have an ASA5505 running on version 9.0 (2) and I'm trying to configure AnyConnect VPN access.

  When I use Secure Mobility Client and try to connect to the VPN, I get an alert saying:

  Security Warning: no reliable VPN server certificate!  AnyConnect cannot check the VPN server: XXX.XXX. XX. XX

  Certifiate does not match the name of the server

  Certificate comes from an untrusted source.

  Certificate is not identified for this purpose.

  I use the DynDNS service to register my IP address in the public domain, and which seems to be operational. I put the my ASA host name and domain to match the DNS entry? For example, host name xyz 123. net domain for the DNS entry xyz.123.net.

  I also use certificates self-signed with 2048 module. What is the problem? I know that it is the cause of the error "no reliable source", but I'm not sure about the other two.

  Your self-signed certificate will have incorporated any hostname and domain were in place at the time it was created. If your clients access the VPN gateway by using its DNS name, the certificate must match the DNS name to avoid the error "does not match".

  The error 'not reliable' can be fixed by importing the certificate into the store root of trust the customer CA.

  I'm not positive on the last of them. Sounds like something wrong with the actual certificate - maybe some options when it was created.

• Using transform (MST) and group policy to install the Cisco Secure mobility Client

  I created a modification transformation .mst file to install the Cisco Secure mobility Client.  I installed the client by using Group Policy.  When I rebooted my computer that customer installs and restarts.  Is there a property that I can add to the transformation so that the restart will not be required?

  If I do the installation using the MSIEXEC command, I can use the /norestart variable.

  Thank you

  Alex

  Alex,

  For some reason, the screenshot not attached to my previous post.

  It must be visible on the 'Table' tab, then 'Property' field in your MSI Editor tool.

  

  HTH!

  Kind regards

  Nick

• AnyConnect secure mobility Client 3 + NFP

  Hello

  I have configured SSL on ASA 5540 VPN. The version of the client's Anyconnect Secure Mobility Client v3.0.0629

  Connection sessions works very well.

  I pushed the profile to customers with the Option start before logon.

  I want to try on Windows XP and 7 guests.

  For Windows XP

  In Cisco download the software, I have not found a version of SBL in this version:

  http://www.Cisco.com/Cisco/software/release.html?mdfid=283000185&flowid=17001&softwareid=282364313&release=3.0.0629&rellifecycle=&relind=available&RelType=latest

  The previous version, I found "anyconnect-gina-win-2.5.2019-pre-deploy-k9.msi" does not work with my client.

  A SBL msi there for this customer?

  For Windows 7

  According to http://www.cisco.com/en/US/docs/security/vpn_client/anyconnect/anyconnect22/administration/guide/22admin4.html#wp1008975

  I have to load an add-on.

  How can I do this? I can't find this add on.

  Thanks for your answers,

  Patrick

  Patrick,

  Did you get an answer on this one?

  I have not tried, but if I read the docs PLAP must be included in the installation package.

  BTW, the SBL package should be part of the package anyconnect (just change the extension of the 'package' to 'zip' and take a look inside).

  http://www.Cisco.com/en/us/docs/security/vpn_client/AnyConnect/anyconnect30/Administration/Guide/ac03vpn.html#wp1056595

  Marcin

• AnyConnect Secure Mobility Client using against the old ASA pictures

  Hello

  Will be AnyConnect Secure Mobility Client 3.x works correctly when the ASA code is less than 8.4?

  I thought that you can not use AC 3.x on what anyone older than ASA 8.4, but it does mean completely not supported or some things work and others are not supported? I just need basic vpn connection and authentication works.

  I have to support a mixture of ASAs with different versions, some 8.2 (x) and some 8.3 (x) and a few 8.4 (x) and want to know if this is definitely not recommended to even try to make a vpn connection and authentication with the older ASA code thanks to the new customer.

  Thank you.
  

  The VPN client AnyConnect 3.0 portion requires ASA 8.0 (4). But due to the increase of the size of the package of 4 MB in AnyConnect 2.5 AnyConnect to 21 MB in AnyConnect 3.0, you will first need to put the flash card and memory ASA.

  Click on the link

  http://www.cisco.com/en/US/docs/security/vpn_client/anyconnect/anyconnect30/release/notes/anyconnect30rn.html#wp1578520.