Seems that the laptop has reset itself

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• recovery on usb key, once that the laptop has been cleared and make new copies

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  Hi @Phoenix-1921,.

  Welcome to the HP Forums! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  Thank you for posting. I read your post and I understand that when you create the recovery media, it stopped and gave you the message of the one copy can be made. I wanted to help with that.

  Due to licensing restrictions, you can create one HP a computer recovery solution. This message appears when the recovery media has already been created. If you bought a previously used computer or store but the computer was already open, then recovery media has probably been created before you bought the computer and this message is normal. If the computer is less than a few years, then you will probably be able to get a HP recovery solution. There might be a fee according to the status of the security of the computer, the country / region the computer was purchased, and the condition that generated the message. For more information, see looking for USB HP recovery disc or HP recovery discs?

  Let me know if you need more assistance.

  Kind regards

• I tried to install Health Vault Connection, but my laptop says that the program has stopped working

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  Original title: program compatibility Application Applications App Apps game games Legacy Crash crashes Hang hangs

  There are no BACKS to win and has not been for some time, so I don't know where you got this information.

  Clean boot the PC, then reinstall HealthVault

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  (Remove compatibility options that you maybe solved everything first)

• I have a toshiba laptop which has google chrome. The laptop has already installed adobe. My question, my computer will support creative cloud so that I can use Photoshop and Illustrator? Thank you

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  Hi Julie

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  Guinot

• I was a member of the creative cloud and got a new computer. I tried to remove the creative cloud from my old computer, but it seems that my subscription has been canceled instead. Is there a way I can restart my membership?

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• How to increase the font size to the bridge using windows 7 and a k 4 monitor?  It seems that this problem has come up before, but there is no answer.

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• Why do I get boxes everytime I click something telling me that the program has a bad image?

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  C:\Windows\system32\avgrsstx.dll is not designed to run on Windows or it contains an error. Try to install the program by using the original installation media or contact your system administrator or the provider of software for support)
  Also, every time I turn on my laptop, after & his signature while in I get loads of boxes for loads of programs that got my cell phone.
  Please help me, I did something different, and I've never had this before.
  I don't know what to do and its slowing down the process of fill me my work right down.
  Thank you
  Ellie.

  Hello

  Method 1:

  Try now to the KB article to perform the clean boot:

  How to troubleshoot a problem by performing a clean boot in Windows Vista and Windows 7

  http://support.Microsoft.com/kb/929135

  Warning: After you used the clean boot in order to solve your problem follow step 7 to reset the computer to start as usual.

  Method 2:

  We will analyze the system for infections using the Microsoft Security Scanner which can be downloaded from the link below:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

• Windows Installer error only by the installation of the machine is allowed. Please make sure that the user has the appropriate rights to do so.

  Trouble with trying to install an MSI Package. Receive the error message only by the installation of the machine is allow. It's when you try to run manually. When you try to run msiexec cmd

  msiexec /i "C:\Mimecast Services for Outlook 4.0.411.5287 (32 bit) GPO.msi" /qb/log "C:\install.log.

  = Recording started: 04/09/2013-10:36:27 Build type: SHIP UNICODE 5.00.7601.00 appeal process: C:\windows\system32\msiexec.exe =.
  MSI (c) (58:C0) [10:36:27:087]: established police.  Charset: Req = 0, Ret = 0, fonts: Req = MS Shell Dlg, Ret = MS Shell Dlg

  MSI (c) (58:C0) [10:36:27:087]: established police.  Charset: Req = 0, Ret = 0, fonts: Req = MS Shell Dlg, Ret = MS Shell Dlg

  MSI (c) (58:88) [10:36:27:107]: Resetting cached policy values
  MSI (c) (58:88) [10:36:27:107]: value of strategy Machine 'Debug' is 0
  MSI (c) (58:88) [10:36:27:107]: * RunEngine:
  Product: C:\Mimecast Services for Outlook 4.0.411.5287 (32-bit) GPO.msi
  Action:
  Command line:
  MSI (c) (58:88) [10:36:27:107]: Client and UI is none or basic: full installation running on the server.
  MSI (c) (58:88) [10:36:27:107]: grabbed execution mutex.
  MSI (c) (58:88) [10:36:27:147]: Cloaking enabled.
  MSI (c) (58:88) [10:36:27:147]: attempt of activation of all disabled privileges before calling install on server
  MSI (c) (58:88) [10:36:27:147]: meter is incremented to disable the stop. Counter after increment: 0
  MSI (s) (C 54:4) [10:36:27:157]: running the installation inside the multi-package transaction Services C:\Mimecast for Outlook 4.0.411.5287 (32-bit) GPO.msi
  MSI (s) (C 54:4) [10:36:27:157]: grabbed execution mutex.
  MSI (s) (54:F8) [10:36:27:157]: Resetting cached policy values
  MSI (s) (54:F8) [10:36:27:157]: value of strategy Machine 'Debug' is 0
  MSI (s) (54:F8) [10:36:27:157]: * RunEngine:
  Product: C:\Mimecast Services for Outlook 4.0.411.5287 (32-bit) GPO.msi
  Action:
  Command line:
  MSI (s) (54:F8) [10:36:27:477]: value of strategy Machine 'DisableUserInstalls' is 0
  MSI (s) (54:F8) [10:36:27:477]: value 'SearchOrder' user policy is 'nmu '.
  MSI (s) (54:F8) [10:36:27:477]: "DisableMedia" user policy value is 0
  MSI (s) (54:F8) [10:36:27:477]: value of strategy Machine 'AllowLockdownMedia' is 0
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: Media enabled only if the package is safe.
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: looking for sourcelist for product {C28136F7-F2C7-4426-B26F-F7E03922B34B}
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: added {C28136F7-F2C7-4426-B26F-F7E03922B34B}; for the potential sourcelist (pcode; disc; relpath) list.
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: check now product {C28136F7-F2C7-4426-B26F-F7E03922B34B}
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: Media is enabled for the product.
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: attempting to use LastUsedSource from source list.
  MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: source C:\windows\ccmcache\4\ by train.
  MSI (s) (54:F8) [10:36:27:787]: entering CMsiConfigurationManager::SetLastUsedSource.
  MSI (s) (54:F8) [10:36:27:787]: source specified is already in a list.
  MSI (s) (54:F8) [10:36:27:787]: value 'SearchOrder' user policy is 'nmu '.
  MSI (s) (54:F8) [10:36:27:787]: value of strategy Machine 'DisableBrowse' is 0
  MSI (s) (54:F8) [10:36:27:787]: value of strategy Machine 'AllowLockdownBrowse' is 0
  MSI (s) (54:F8) [10:36:27:787]: adding new sources is allowed.
  MSI (s) (54:F8) [10:36:27:787]: the LastUsedSource value: C:\windows\ccmcache\4\.
  MSI (s) (54:F8) [10:36:27:787]: value LastUsedType: n.
  MSI (s) (54:F8) [10:36:27:787]: A LastUsedIndex: 1.
  MSI (s) (54:F8) [10:36:27:787]: SOURCEMGMT: resolved source: 'C:\windows\ccmcache\4\ '.
  MSI (s) (54:F8) [10:36:27:787]: value of strategy Machine 'LimitSystemRestoreCheckpointing' is 0
  MSI (s) (54:F8) [10:36:27:787]: Note: 1: 1715 2: Services for 32-bit Outlook Mimecast
  MSI (s) (54:F8) [10:36:27:787]: SRSetRestorePoint API call. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: «Installed it Services for Outlook 32-bit»
  MSI (s) (54:F8) [10:36:27:787]: the system restore service is disabled. Referred State: 1058. GetLastError() returned: 1058
  MSI (s) (54:F8) [10:36:28:117]: file will have the applied safety of OpCode.
  MSI (s) (54:F8) [10:36:28:147]: STRATEGY of RESTRICTION SOFTWARE: Verifying package--> ' C:\Mimecast Services for Outlook 4.0.411.5287 (32 bit) GPO.msi ' against the software restriction policy
  MSI (s) (54:F8) [10:36:28:147]: STRATEGY of RESTRICTION SOFTWARE: Services C:\Mimecast for Outlook 4.0.411.5287 (32-bit) GPO.msi has a digital signature
  MSI (s) (54:F8) [10:36:28:547]: STRATEGY of RESTRICTION SOFTWARE: C:\Mimecast Services for Outlook 4.0.411.5287 (32-bit) GPO.msi is allowed to run at the level of authorization 'unlimited '.
  MSI (s) (54:F8) [10:36:28:547]: dialogue of end not activated
  MSI (s) (54:F8) [10:36:28:547]: ==> C:\windows\ccmcache\4\Mimecast4.0.msi original packaging
  MSI (s) (54:F8) [10:36:28:547]: we're running out of ==> C:\windows\Installer\14b48052.msi package
  MSI (s) (54:F8) [10:36:28:547]: APPCOMPAT: looking for entry with ProductCode '{C28136F7-F2C7-4426-B26F-F7E03922B34B}' appcompat database
  MSI (s) (54:F8) [10:36:28:547]: APPCOMPAT: no matching ProductCode found in the database.
  MSI (s) (54:F8) [10:36:28:557]: MSCOREE not loaded loading copy from system32
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'DisablePatch' is 0
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'AllowLockdownPatch' is 0
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'DisableLUAPatching' is 0
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'DisableFlyWeightPatching' is 0
  MSI (s) (54:F8) [10:36:28:557]: APPCOMPAT: looking for entry with ProductCode '{C28136F7-F2C7-4426-B26F-F7E03922B34B}' appcompat database
  MSI (s) (54:F8) [10:36:28:557]: APPCOMPAT: no matching ProductCode found in the database.
  MSI (s) (54:F8) [10:36:28:557]: transformations are not secure.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding MsiLogFileLocation property. Its value is 'C:\install.log.
  MSI (s) (54:F8) [10:36:28:557]: command line: MSIINSTALLPERUSER = 3 CURRENTDIRECTORY = C: \ CLIENTUILEVEL = 2 CLIENTPROCESSID = 3672
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding PackageCode property. Its value is '{6C9809C5-9DBC-4683-AE5F-3E05D53939EA} '.
  MSI (s) (54:F8) [10:36:28:557]: Product Code spent in Engine.Initialize: "{C28136F7-F2C7-4426-B26F-F7E03922B34B}".
  MSI (s) (54:F8) [10:36:28:557]: the Product Code of the table of properties before transformations: "{C28136F7-F2C7-4426-B26F-F7E03922B34B}".
  MSI (s) (54:F8) [10:36:28:557]: the Product Code of the table of properties after transformations: "{C28136F7-F2C7-4426-B26F-F7E03922B34B}".
  MSI (s) (54:F8) [10:36:28:557]: unregistered product: first start installation
  MSI (s) (54:F8) [10:36:28:557]: has determined that the existing product (this product or the product being upgraded with a patch) is installed by user.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding MSIINSTALLPERUSER property. Its value is '3'.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: deleting ALLUSERS property. Its current value is '1 '.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: deleting MSIINSTALLPERUSER property. Its current value is '3'.
  MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is assigned admin: LocalSystem has the key to publish.
  MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is managed.
  MSI (s) (54:F8) [10:36:28:557]: MSI_LUA: invites of credentials not required, the user is an administrator
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding ProductState property. Its value is '1 '.
  MSI (s) (54:F8) [10:36:28:557]: entering CMsiConfigurationManager::SetLastUsedSource.
  MSI (s) (54:F8) [10:36:28:557]: source specified is already in a list.
  MSI (s) (54:F8) [10:36:28:557]: value 'SearchOrder' user policy is 'nmu '.
  MSI (s) (54:F8) [10:36:28:557]: adding new sources is allowed.
  MSI (s) (54:F8) [10:36:28:557]: the Package name from the configuration data: "Mimecast4.0.msi."
  MSI (s) (54:F8) [10:36:28:557]: Note: 2 1: 2262: AdminProperties 3:-2147287038
  MSI (s) (54:F8) [10:36:28:557]: Machine policy value 'DisableMsi' is 0
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'AlwaysInstallElevated' is 0
  MSI (s) (54:F8) [10:36:28:557]: "AlwaysInstallElevated" user policy value is 0
  MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is assigned admin: LocalSystem has the key to publish.
  MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is managed.
  MSI (s) (54:F8) [10:36:28:557]: the product '{C28136F7-F2C7-4426-B26F-F7E03922B34B}' is running with elevated privileges: product is affected.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding MSIINSTALLPERUSER property. Its value is '3'.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding CURRENTDIRECTORY property. Its value is "C:\". ».
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding CLIENTUILEVEL property. Its value is '2'.
  MSI (s) (54:F8) [10:36:28:557]: PROPERTY CHANGE: adding CLIENTPROCESSID property. Its value is '3672'.
  MSI (s) (54:F8) [10:36:28:557]: value of strategy Machine 'DisableAutomaticApplicationShutdown' is 0
  MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding MsiRestartManagerSessionKey property. Its value is 'b9237eca8dffb44583db9105bf61f283 '.
  MSI (s) (54:F8) [10:36:28:567]: MANAGER of REBOOT: logon.
  MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding MsiSystemRebootPending property. Its value is '1 '.
  MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: deleting MSIINSTALLPERUSER property. Its current value is '3'.
  MSI (s) (54:F8) [10:36:28:567]: TRANSFORMS property is now:
  MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding PRODUCTLANGUAGE property. Its value is "1033".
  MSI (s) (54:F8) [10:36:28:567]: PROPERTY CHANGE: adding VersionDatabase property. Its value is "200".
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application data
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Favorites
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network shortcuts
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Documents
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer shortcuts
  MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Templates
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\ProgramData
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\Users\tech.support\AppData\Local
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\Users\tech.support\Pictures
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Menu\Programs\Administrative of Directors Data\Microsoft\Windows\Start
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\Programs\Startup
  MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application start\program Data\Microsoft\Windows\Start
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Desktop
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative of Directors
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start start\program
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
  MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\windows\Fonts
  MSI (s) (54:F8) [10:36:28:587]: Note: 1: 2898 2: MS without Serif 3: MS without Serif 4: 0 05:16
  MSI (s) (54:F8) [10:36:28:597]: MSI_LUA: the MsiRunningElevated of the parameter property to 1 because the installation is already running high.
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding MsiRunningElevated property. Its value is '1 '.
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding privileged property. Its value is '1 '.
  MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding USERNAME property. Its value is "Oriel securities user".
  MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding COMPANYNAME property. Its value is "Oriel Securities Ltd.".
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding a DATABASE property. Its value is 'C:\windows\Installer\14b48052.msi '.
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding OriginalDatabase property. Its value is 'C:\windows\ccmcache\4\Mimecast4.0.msi '.
  MSI (s) (54:F8) [10:36:28:597]: value of strategy Machine 'MsiDisableEmbeddedUI' is 0
  MSI (s) (54:F8) [10:36:28:597]: Note: 1: 2205 2:3: Package_correctif
  MSI (s) (54:F8) [10:36:28:597]: policy value 'DisableRollback' Machine is 0
  MSI (s) (54:F8) [10:36:28:597]: strategy user 'DisableRollback' is 0
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding UILevel property. Its value is '3'.
  = Logging started: 04/09/2013-10:36:28 =.
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding ACTION property. Its value is 'INSTALL '.
  MSI (s) (54:F8) [10:36:28:597]: doing action: INSTALL
  Action start 10:36:28: INSTALL.
  MSI (s) (54:F8) [10:36:28:597]: ExecuteSequence running
  MSI (s) (54:F8) [10:36:28:597]: action driving: FindRelatedProducts
  Action start 10:36:28: FindRelatedProducts.
  MSI (s) (54:F8) [10:36:28:597]: action driving: AppSearch
  Action ended at 10:36:28: FindRelatedProducts. Returns the value 1.
  Action start 10:36:28: AppSearch.
  MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
  MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding NETFRAMEWORK40FULL property. Its value is '#1 '.
  MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
  MSI (s) (54:F8) [10:36:28:597]: action driving: OutlookVersionCheck
  Action ended at 10:36:28: AppSearch. Returns the value 1.
  MSI (s) (54:C8) [10:36:28:627]: call for a custom action to distance. DLL: C:\windows\Installer\MSI837D.tmp, point of entry: OutlookVersionCheck
  MSI (s) (54:B8) [10:36:28:627]: generation random cookie.
  MSI (s) (54:B8) [10:36:28:637]: created server custom with PID 4656 (0 x 1230) Action.
  MSI (s) (54:80) [10:36:28:667]: running as a service.
  MSI (s) (54:80) [10:36:28:667]: Hello, I am your 32-bit custom action Server Impersonated.
  Action start 10:36:28: OutlookVersionCheck.
  SFXCA: Extraction of a custom action to the temporary directory: C:\windows\Installer\MSI837D.tmp-\
  SFXCA: Link to the CLR version v4.0.30319
  Call to the custom action CustomAction_OutlookCheck! CustomAction_OutlookCheck.CustomActions.OutlookVersionCheck
  BEGIN OutlookVersionCheck
  OUTLOOK BITNESS IS: x 86
  Key checking: Software\Microsoft\Office\11.0\Outlook
  Key checking: Software\Wow6432Node\Microsoft\Office\11.0\Outlook
  Key checking: Software\Microsoft\Office\12.0\Outlook\InstallRoot
  Key checking: Software\Wow6432Node\Microsoft\Office\12.0\Outlook\InstallRoot
  MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: adding OUTLOOK_INSTALLED property. Its value is 'TRUE '.
  Key checking: Software\Microsoft\Office\14.0\Outlook\InstallRoot
  Found version: Outlook 2010
  Key checking: Software\Wow6432Node\Microsoft\Office\14.0\Outlook\InstallRoot
  MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: property to change OUTLOOK_VERSION. Its current value is 'NONE '. Its new value: "Outlook 2010".
  Found version: Outlook 2010
  OUTLOOK_INSTALLED is: TRUE
  IS THE VERSION of OUTLOOK: Outlook 2010
  MSI (s) (54:F8) [10:36:28:830]: action driving: LaunchConditions
  Action ended at 10:36:28: OutlookVersionCheck. Returns the value 1.
  Action start 10:36:28: LaunchConditions.
  MSI (s) (54:F8) [10:38:26:502]: product: service Mimecast for 32-bit Outlook - only by the installation of the machine is allowed. Please make sure that the user has the appropriate rights to do so.

  MSI (c) (58:C0) [10:36:28:850]: established police.  Charset: Req = 0, Ret = 0, fonts: Req = MS Shell Dlg, Ret = MS Shell Dlg

  Installation is allowed only by the machine. Please make sure that the user has the appropriate rights to do so.
  Action ended at 10:38:26: LaunchConditions. Return value 3.
  Action ended at 10:38:26: INSTALL. Return value 3.
  Property (S): UpgradeCode = {586A589B-D6D5-48D3-9B6D-571EF230ED6A}
  Property (S): NETFRAMEWORK40FULL = 1 #.
  Property (S): LAUNCHOUTLOOKONEXIT = 1
  Property (S): WIXUI_INSTALLDIR = INSTALLDIR
  Property (S): OutlookOpen = false
  Property (S): ProgramFilesFolder = C:\Program Files (x 86).
  Property (S): VersionNT = 601
  Property (S): Manufacturer = Mimecast Ltd
  Property (S): ProductCode = {C28136F7-F2C7-4426-B26F-F7E03922B34B}
  Property (S): ProductLanguage = 1033
  Property (S): ProductName = Mimecast Services for 32-bit Outlook
  Property (S): ProductVersion = 4.0.348.5166
  Property (S): ARPPRODUCTICON = MainIcon.exe
  Property (S): ARPHELPLINK = * address email is removed from the privacy *
  Property (S): ARPNOMODIFY = 0
  Property (S): Platform = *.
  Property (S): ROOTDRIVE = C:\\
  Property (S): MsiBitness = x 86
  Property (S): MimecastInstaller = *.
  Property (S): CAP_Common = *.
  Property (S): CAP_Common.Options = *.
  Property (S): CAP_Common.Options.Credentials = *.
  Property (S): CAP_Common.Options.ChangePassword = *.
  Property (S): CAP_Common.Options.Network = *.
  Property (S): CAP_Common.Options.Network.Read = *.
  Property (S): CAP_Common.Options.Network.Update = *.
  Property (S): CAP_Common.Options.Capabilities = *.
  Property (S): CAP_Common.Update.Manual = *.
  Property (S): CAP_Archive = *.
  Property (S): CAP_Archive.Search = *.
  Property (S): CAP_Archive.Search.Quick = *.
  Property (S): CAP_Archive.Search.Basic = *.
  Property (S): CAP_Archive.Search.Builder = *.
  Property (S): CAP_Archive.Search.Context = *.
  Property (S): CAP_Archive.Search.Recent = *.
  Property (S): CAP_Archive.Search.Favourite = *.
  Property (S): CAP_Archive.Search.Manage = *.
  Property (S): CAP_Gateway = *.
  Property (S): CAP_Gateway.Block = *.
  Property (S): CAP_Gateway.Block.Address = *.
  Property (S): CAP_Gateway.Block.Domain = *.
  Property (S): CAP_Gateway.Block.ReportSpam = *.
  Property (S): CAP_Gateway.Block.ManagedSenders = *.
  Property (S): CAP_Gateway.OnHoldItems = *.
  Property (S): CAP_Gateway.OnHoldItems.Personal = *.
  Property (S): CAP_Gateway.OnHoldItems.Moderated = *.
  Property (S): CAP_Gateway.OnHoldItems.Release = *.
  Property (S): CAP_Gateway.OnHoldItems.Block = *.
  Property (S): CAP_Gateway.Track = *.
  Property (S): CAP_Gateway.Transport = *.
  Property (S): CAP_Gateway.Transport.Secure = *.
  Property (S): CAP_Gateway.Transport.CCM = *.
  Property (S): CAP_Gateway.Transport.Stationery = *.
  Property (S): CAP_Gateway.Transport.Stationery.None = *.
  Property (S): CAP_Gateway.Transport.Stationery.Select = *.
  Property (S): CAP_Gateway.Transport.Attachments = *.
  Property (S): CAP_Gateway.Transport.Attachments.Convert = *.
  Property (S): CAP_Gateway.Transport.Attachments.Metadata = *.
  Property (S): CAP_Gateway.Transport.Attachments.StripLink = *.
  Property (S): CAP_Continuity = *.
  Property (S): CAP_Continuity.Mailbox = *.
  Property (S): CAP_Continuity.Mailbox.ReceivedItems = *.
  Property (S): CAP_Continuity.Mailbox.SentItems = *.
  Property (S): CAP_Continuity.Monitor = *.
  Property (S): CAP_Continuity.Monitor.Auto = *.
  Property (S): CAP_Continuity.Monitor.User = *.
  Property (S): CAP_Continuity.Monitor.Admin = *.
  Property (S): CAP_Continuity.Enable = *.
  Property (S): CAP_Continuity.Enable.Auto = *.
  Property (S): CAP_Continuity.Enable.Admin = *.
  Property (S): CAP_Piits = *.
  Property (S): CAP_Piits.Management = *.
  Property (S): CAP_Piits.AutoMount = *.
  Property (S): Global.Service.AccountType = *.
  Property (S): Global.Service.Username = *.
  Property (S): Global.Service.Password = *.
  Property (S): Global.WebProxy.Enable = *.
  Property (S): Global.WebProxy.Type = *.
  Property (S): Global.WebProxy.URL = *.
  Property (S): Global.WebProxy.Username = *.
  Property (S): Global.WebProxy.Password = *.
  Property (S): Global.Settings.IgnoreLocal = *.
  Property (S): Global.AutoUpdate.URL = *.
  Property (S): Global.AutoUpdate.Enable = *.
  Property (S): Global.Logging.LogDirectory = *.
  Property (S): Global.Logging.MaxFileSize = *.
  Property (S): Global.Service.MaxRolls = *.
  Property (S): Global.Logging.Level = *.
  Property (S): Session.Pits.FolderSyncInterval = *.
  Property (S): Global.Piits.MaxMessagesPerFolder = *.
  Property (S): Global.Service.InstallDirectory = *.
  Property (S): Global.Service.DataCacheSize = *.
  Property (S): Session.Continuity.PreDupeDuration = *.
  Property (S): Session.Continuity.PostDupeDuration = *.
  Property (S): Session.Continuity.HardFrequency = *.
  Property (S): Session.Continuity.SoftDuration = *.
  Property (S): Session.Continuity.EndContinuityExchangeAvailable = *.
  Property (S): Session.Continuity.EndContinuityMimecastUnavailable = *.
  Property (S): Global.Feedback.Recipients = *.
  Property (S): DefaultUIFont = *.
  Property (S): MSIRESTARTMANAGERCONTROL = DisableShutdown
  Property (S): REBOOT = ReallySuppress
  Property (S): OUTLOOK_VERSION = Outlook 2010
  Property (S): OUTLOOK_BITNESS = x 86
  Property (S): ErrorDialog = ErrorDlg
  Property (S): SERVICE_DIR = Windows Service Mimecast
  Property (S): SecureCustomProperties = NETFRAMEWORK40FULL; NEWERPRODUCTFOUND; OLDAPPFOUND; PREVIOUSVERSIONSINSTALLED; WIX_DOWNGRADE_DETECTED; WIX_UPGRADE_DETECTED
  Property (S): MsiHiddenProperties = _LicenseAgreed; CAP_Archive; CAP_Archive.search; CAP_Archive.search.Basic; CAP_Archive.search.Builder; CAP_Archive.search.context; CAP_Archive.search.favourite; CAP_Archive.search.manage; CAP_Archive.search.quick; CAP_Archive.search.recent; CAP_Common; CAP_Common.options; CAP_Common.options.capabilities; CAP_Common.options.ChangePassword; CAP_Common.options.credentials; CAP_Common.options.network; CAP_Common.options.network.read; CAP_Common.options.network.Update; CAP_Common.update.manual; CAP_Continuity; CAP_Continuity.enable; CAP_Continuity.enable.admin; CAP_Continuity.enable.Auto; CAP_Continuity.mailbox; CAP_Continuity.mailbox.ReceivedItems; CAP_Continuity.mailbox.SentItems; CAP_Continuity.monitor; CAP_Continuity.monitor.admin; CAP_Continuity.monitor.Auto; CAP_Continuity.monitor.user; CAP_Gateway; CAP_Gateway.block; CAP_Gateway.block.address; CAP_Gateway.block.domain; CAP_Gateway.block.ManagedSenders; CAP_Gateway.block.ReportSpam; CAP_Gateway.OnHoldItems; CAP_Gateway.OnHoldItems.block; CAP_Gateway.OnHoldItems.moderated; CAP_Gateway.OnHoldItems.personal; CAP_Gateway.OnHoldItems.release; CAP_Gateway.track; CAP_Gateway.transport; CAP_Gateway.transport.attachments; CAP_Gateway.transport.attachments.convert; CAP_Gateway.transport.attachments.metadata; CAP_Gateway.transport.attachments.StripLink; CAP_Gateway.transport.CCM; CAP_Gateway.transport.secure; CAP_Gateway.transport.stationery; CAP_Gateway.transport.stationery.None; CAP_Gateway.transport.stationery.Select; CAP_Piits; CAP_Piits.automount; CAP_Piits.Management; DefaultUIFont; Global.AutoUpdate.Enable; Global.AutoUpdate.URL; Global.Feedback.Recipients; Global.Logging.Level; Global.Logging.LogDirectory; Global.Logging.MaxFileSize; Global.Piits.MaxMessagesPerFolder; Global.Service.AccountType; Global.Service.DataCacheSize; Global.Service.InstallDirectory; Global.Service.MaxRolls; Global.Service.Password; Global.Service.Username; Global.Settings.IgnoreLocal; Global.WebProxy.Enable; Global.WebProxy.Password; Global.WebProxy.Type; Global.WebProxy.URL; Global.WebProxy.Username; MimecastInstaller; PLATFORM; Session.Continuity.EndContinuityExchangeAvailable; Session.Continuity.EndContinuityMimecastUnavailable; Session.Continuity.HardFrequency; Session.Continuity.PostDupeDuration; Session.Continuity.PreDupeDuration; Session.Continuity.SoftDuration; Session.Pits.FolderSyncInterval
  Property (S): MsiLogFileLocation = C:\install.log
  Property (S): PackageCode = {6C9809C5-9DBC-4683-AE5F-3E05D53939EA}
  Property (S): ProductState = 1
  Property (S): PRODUCTLANGUAGE = 1033
  Property (S): CURRENTDIRECTORY = C:\
  Property (S): CLIENTUILEVEL = 2
  Property (S): CLIENTPROCESSID = 3672
  Property (S): MsiRestartManagerSessionKey = b9237eca8dffb44583db9105bf61f283
  Property (S): VersionDatabase = 200
  Property (S): MsiSystemRebootPending = 1
  Property (S): VersionMsi = 5.00
  Property (S): VersionNT64 = 601
  Property (S): WindowsBuild = 7601
  Property (S): ServicePackLevel = 1
  Property (S): ServicePackLevelMinor = 0
  Property (S): MsiNTProductType = 1
  Property (S): WindowsFolder = C:\windows\
  Property (S): WindowsVolume = C:\
  Property (S): System64Folder = C:\windows\system32\
  Property (S): SystemFolder = C:\windows\SysWOW64\
  Property (S): RemoteAdminTS = 1
  Property (S): TempFolder = C:\Users\TECH~1.SUP\AppData\Local\Temp\
  Property (S): CommonFilesFolder directory = C:\Program Files (x 86) \Common Files\
  Property (S): ProgramFiles64Folder = C:\Program Files\
  Property (S): CommonFiles64Folder = C:\Program Files\ Files\Fichiers
  Property (S): AppDataFolder = \\gblon-v-fp001\users$\tech.support\Application Data\
  Property (S): FavoritesFolder = \\gblon-v-fp001\users$\tech.support\Favorites\
  Property (S): NetHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network Shortcuts\
  Property (S): PersonalFolder = \\gblon-v-fp001\users$\tech.support\Documents\
  Property (S): PrintHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer Shortcuts\
  Property (S): RecentFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent\
  Property (S): SendToFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo\
  Property (S): TemplateFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Templates\
  Property (S): CommonAppDataFolder = C:\ProgramData\
  Property (S): LocalAppDataFolder = C:\Users\tech.support\AppData\Local\
  Property (S): MyPicturesFolder = C:\Users\tech.support\Pictures\
  Property (S): AdminToolsFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start administration Tools\
  Property (S): StartupFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start demarrer\programmes\demarrage\
  Property (S): ProgramMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\Programs\
  Property (S): StartMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\
  Property (S): DesktopFolder = \\gblon-v-fp001\users$\tech.support\Desktop\
  Property (S): Font = C:\windows\Fonts\
  Property (S): GPTSupport = 1
  Property (S): OLEAdvtSupport = 1
  Property (S): ShellAdvtSupport = 1
  Property (S): MsiAMD64 = 6
  Property (S): Msix64 = 6
  Property (S): Intel = 6
  Property (S): PhysicalMemory = 4027
  Property (S): VirtualMemory = 5339
  Property (S): AdminUser = 1
  Property (S): MsiTrueAdminUser = 1
  Property (S): LogonUser = tech.support
  Property (S): UserSID = S-1-5-21-583907252-2049760794-725345543-5685
  Property (S): UserLanguageID = 2057
  Property (S): ComputerName = OSLLONPC052
  Property (S): SystemLanguageID = 2057
  Property (S): ScreenX = 1024
  Property (S): ScreenY = 768
  Property (S): CaptionHeight = 22
  Property (S): BorderTop = 1
  Property (S): BorderSide = 1
  Property (S): TextHeight = 16
  Property (S): TextInternalLeading = 3
  Property (S): ColorBits = 32
  Property (S): TTCSupport = 1
  Property (S): Time = 10:38:26
  Property (S): Date = 04/09/2013
  Property (S): MsiNetAssemblySupport = 4.0.30319.1
  Property (S): MsiWin32AssemblySupport = 6.1.7601.17514
  Property (S): RedirectedDllSupport = 2
  Property (S): MsiRunningElevated = 1
  Property (S): The privilege = 1
  Property (S): Name of USER = Oriel securities user
  Property (S): COMPANYNAME = Oriel Securities Ltd.
  Property (S): basis of DATA = C:\windows\Installer\14b48052.msi
  Property (S): OriginalDatabase = C:\windows\ccmcache\4\Mimecast4.0.msi
  Property (S): UILevel = 3
  Property (S): ACTION = INSTALL
  Property (S): OUTLOOK_INSTALLED = TRUE
  MSI (s) (54:F8) [10:38:26:532]: see clean files/packages, if there
  MSI (s) (54:F8) [10:38:26:532]: MainEngineThread returned 1603
  MSI (s) (C 54:4) [10:38:26:542]: RESTART MANAGER: closed Session.
  MSI (s) (C 54:4) [10:38:26:542]: sequence number number for this installation system restore.
  = Logging stopped: 04/09/2013-10:38:26 =.
  MSI (s) (C 54:4) [10:38:26:542]: strategy user 'DisableRollback' is 0
  MSI (s) (C 54:4) [10:38:26:542]: policy value 'DisableRollback' Machine is 0
  MSI (s) (C 54:4) [10:38:26:542]: meter is incremented to disable the stop. Counter after increment: 0
  MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
  MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
  MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
  MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
  MSI (s) (C 54:4) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
  MSI (s) (C 54:4) [10:38:26:542]: restoration of the environment variables
  MSI (s) (C 54:4) [10:38:26:542]: object to destroy RemoteAPI.
  MSI (s) (54:B8) [10:38:26:542]: end of thread Custom Action Manager.
  MSI (c) (58:88) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
  MSI (c) (58:88) [10:38:26:542]: MainEngineThread returned 1603
  = Recording stopped: 04/09/2013-10:38:26 =.

  Appreciate that any direction. Seems that maybe the MSI package might have broken this machine

  Hi Dan,

  This computer is on a domain network?

  I suggest that post you the question in Mimecast forums for more information support:

  Support community-powered Mimecast

  https://community.Mimecast.com/Mimecast

  Hope this information helps.

• My microsoft security essentials failed due to a virus/trojan, and it seems that my computer has been hacked... help

  has failed because of a virus/trojan and it seems that my computer has been hacked... help

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  Microsoft support - Virus and Security Solution Center
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Silverlight has been installed on my dell with media player and after that the tuner has stoped running silverlight would have something to do with it? I get a low rate and no signal tuner.

  Silverlight has been installed on my dell with media player and after that the tuner has stoped running silverlight would have something to do with it? I get a low rate and no signal tuner.

  Hello

  Thanks for the quick response.

  What web browser do you use to access the links in my previous post?

  If you use Internet Explorer, I suggest to optimize Internet Explorer settings and check if it works.

   

   

   

  How to optimize Internet Explorer

  http://support.Microsoft.com/kb/936213/ro

   

  Warning: Please note that the reset Internet Explorer (IE) resets all of the settings defined by the user, including those established by the installed extensions, toolbars and other add-ons for IE by default. This includes all the security, privacy and settings area. Also this will erase browsing history, delete all temporary Internet, cookies, form data files and especially all the passwords.

   

  If the problem persists, you can reinstall the drivers for the Tuner card and check with the question.

  It will be useful. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

• I have the first Pro 2015 but when I try to open a project that has been registered with the Premier Pro 2015 on another machine I get an error message that says that the project has been saved with the latest version.  Help!

  I have the first Pro 2015 but when I try to open a project that has been registered with the Premier Pro 2015 on another machine I get an error message that says that the project has been saved with the latest version.  Help!

  It seems that your version is not the latest.

  Check help / about... what version it reads.

  It should be 2015. (9.2.0 build 41)

  Otherwise, please update your version via app updates... or cloud in respect of aid.

• To get the message that the software has already been used twice. Photoshop is used on a daily basis here.

  To get the message that the software has already been used twice.

  A facility has been uninstalled, but a year ago, the computer no longer exists.

  Now, Photoshop is installed but only on a single computer.

  How can I now perform the Installation on a laptop.

  What happens with Photoshop, when I connect it on all computers?

  I work well the PC to reinstall?

  Photoshop is used here everyday

  Hello

  We see you have a subscription active creative cloud under the same email that you use with the forums.

  If you no longer need creative Cloud installed on one of your computers or you want to connect on a third computer, you can disconnect from creative cloud to release the license and then install and connect on the new computer. Please see this document for instructions: log in and log out of the desktop Adobe Creative Cloud application

  You can also refer to:

  Terms of subscription

  General terms of use Adobe

  Also check out :-https://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

• I can't convert Word files because it says that the file has a password associated with it. I don't know what to do as I have not configured the document with a password.

  My question is the same as the title of this discussion.

  Hi Stormagus,

  There are several types of types of files PDF ExportPDF impossible to convert into Word, and those who are protected by password are a (see Adobe ExportPDF FAQ).

  It seems, however, that you are the one who created this file PDF - is this the case? Can't you see it's not "SECURE" in the title bar (which would indicate that the PDF has a password).

  Unfortunately, if the file is protected by password, the ExportPDF will not be able to convert it. You need to remove this password for security.

  You want me to take a look at this file?

  Best,
  Sara

• I was wondering how is my Acrobat 6.0 Professional Standard before I had no problem now, when I use it it says that the program has compatibility issues, I have windows 7 what can do... it worked before

  I am looking for help to fix this problem... I have not had any problems with my Acrobat 6.0 professional to create Word documents to PDF... now when I go to the for use there seems to be a problem

  He says that the program has some compatibility issues with Windows 7

  can anyone help please.

  It has never been compatible, or Windows 7, the first was 8.1. This is not to say that you can not have been lucky before.

• How can I top up my subscription to Adobe Acrobat after that my laptop has been wiped and reconfigured?

  How can I top up my subscription to Adobe Acrobat after that my laptop has been wiped and reconfigured?

  Hi Squirrel Nut,

  Download your subscription and access Adobe Acrobat by logging into www.creativecloud.com with the same credentials as before.

  Kind regards

  Ana Maria