Serial number CS5 Color Finesse attention

Adobe has provided me with the wrong serial number for Color Finesse 3 in CS5.

I started a case with Technical Support, but after exchanges of emails this weekend, then an hour and a half phone conversation with 2 representatives today, they were unable to help me. In fact, neither representative knew what Color Finesse.

I contacted synthesis through their website of the forum and they said that I had received a serial number of the PC that does not work on a Mac.

Today at noon, technology Adobe said they would call back within 2 hours with a solution, its now been 5 hours and no appeal. I'm not impressed.

In case someone else has this problem the PC serial numbers start with CFLEP and Mac those SLTC. I tried to change the prefix of the letter and it seemed to work, however while he has done through the registration synthesis process, I now have the pink grid feared on the layers that have applied CF, indicating he is not registered... Synthesis says that I have to reinstall After Effects yet. Oh joy ;/

CF Trial.png

You must also remove the Color Finesse prefs.

This is the "Finesse 3 UI Preferences.plist ~/Library/Preferences/Color" file. Just drag to the trash, restart AE and apply Color Finesse to a layer and you will be prompted for the serial number.

I just tested the whole process here with the CS5 DVD and it works fine. Sorry for forgetting this step.

Bob Currier

Synthesis

Tags: After Effects

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