Serial number Lightroom cloud Creative photography Plan
Hello
I bought a creative photography Cloud plan in order to have a permanent access and use Lightroom. Where can I find my serial number Lightroom so I can activate the product beyond the 20 day of the trial, please? Thank you.
Cloud subscriptions do not use serial numbers... and a subscription is not 'permanent', because it works only as long as you keep paying the monthly fee
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
Tags: Adobe
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I have the plan of creative photography of cloud since April 2015. Everything worked fine, then one day, a few months ago, I started not to be able to launch Ligthroom more.
Symptoms:
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-Note that launch Photoshop well
In: PC / Windows 10
I already spent several hours on the subject.
Here's what I did:
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-Rename SLCache and SLstore == > unsuccessfully
-Uninstall EVERYTHING (all adobe applications on my computer, same cloud Creative, player, air, flash. EVERYTHING). A ran a registry cleaner. Restarted. Reinstalled from scratch, from creative cloud. == > without success. Lightroom does not start. Photoshop does.
If I look at amt3.log, it says that it cannot find a license:
02/07/16 10:18:49:211 | [INFO] | | | | uiswitch | | | 8376 | Launched 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [AdobeUpdaterCodeV2] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [AdobeUpdaterCodeV2] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [Updates] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [Updates] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [WARN] | | | | AUMService | | | 8376 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled. 02/07/16 10:18:49:211 | [DEBUG] | | | | ServiceLoader | | | 8376 | looking for library C:\Program Files\Adobe\Adobe Lightroom\updaternotifications.dll 02/07/16 10:18:49:211 | [DEBUG] | | | | ServiceLoader | | | 8376 | Found library C:\Program Files\Adobe\Adobe Lightroom\updaternotifications.dll 02/07/16 10:18:49:211 | [INFO] | | | | AUMService | | | 8376 | IsUpdaterEnabled call 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | IsUpdaterEnabled call succeeded 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | Notifications Release call 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | Notifications Release call succeeded 02/07/16 10:18:49:231 | [INFO] | | | | ALM | | | 8376 | _info_: Deactivation menu is enabled 02/07/16 10:18:49:233 | [INFO] | | | | ALM | | | 8376 | _info_: Deactivation menu is enabled 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Completed Launch Workflow successfully. 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Checking client features against cache. 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature LightRoom_Mini 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature LightRoom_Base 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_RESIDUAL_MODE 1.0 is unlicensed (was unlicensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_SUBSCRIPTION 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_SUBSCRIPTION 7.0 is unlicensed (was unlicensed). 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Validating client product info against cache. 02/07/16 10:18:49:237 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [ExpirationDate] in hive [V7{}Lightroom-6-Win-GM] in master : 10 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Remaining duration changed from (was -1, now 10251672). 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | Starting Data Collection for SWTag_Init() 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() productCanonicalLEID = V7{}Lightroom-6-Win-GM;outMappedLEID = V7{}PhotoshopLRCC-1.0-Win-GM, unused = V7{}PhotoshopLRCC-1.0-Win-GM 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() productPayloadCode = {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D};driverPayloadCode = {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} 02/07/16 10:18:49:238 | [DEBUG] | | | | PCDService | | | 8376 | Failed to read value for key [EPIC_APP_713] in hive [V7{}PhotoshopLRCC-1.0-Win-GM] from master : 5 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | SWTag_Init() Tags Arguments Adobe Lightroom; V7{}PhotoshopLRCC-1.0-Win-GM; MUL 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() License Status = activated 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() Tags 960409245187929103853342; 1.0; RETAIL 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() Product Version 1; 0 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | AMT: Product License Validated. 02/07/16 10:18:49:240 | [INFO] | | | | performance | | | 8376 | AMTValidateProductLicense took 78.361885 ms 02/07/16 10:18:49:240 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [ExpirationDate] in hive [V7{}Lightroom-6-Win-GM] in master : 10 02/07/16 10:18:49:240 | [INFO] | | | | SLCoreService | | | 8376 | Query license: type = 5, duration = 119 days, remaining = 118 day(s) 56472 seconds. 02/07/16 10:18:49:240 | [ERROR] | | | | SLCoreService | | | 8376 | No value for key [Extended_License_Type] in user dictionary. 02/07/16 10:18:49:240 | [ERROR] | | | | SLCoreService | | | 8376 | No value for key [EXCEPTION_TYPE] in user dictionary. 02/07/16 10:18:49:240 | [INFO] | | | | performance | | | 8376 | AMTObtainRunningLicenseRecord took 0.140389 ms
Help would be very appreciated.
Thanks in advance
This message was edited by: Guillaume Normand added PC / Windows 10
Has managed to solve this problem by downloading Microsoft Visual C++ Redistributable 2012 and using the 'repair' option.
Thanks go to another user on this thread Re: does not start Lightroom CC
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CAN´t find my serial number for my creative cloud products
CAN´t find my serial numbers for my creative cloud products
Creative cloud do not use serial numbers, but if she seems to ask on the one hand, see also this link: https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
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