Plan of cloud creative photography: Photoshop starts. Lightroom only. No splash screen
I have the plan of creative photography of cloud since April 2015. Everything worked fine, then one day, a few months ago, I started not to be able to launch Ligthroom more.
Symptoms:
-When I double click the Ligthroom icon on my desktop or when I try to run from the app dnuee, nothing happens. No splash screen, nothing.
-Note that launch Photoshop well
In: PC / Windows 10
I already spent several hours on the subject.
Here's what I did:
-disconnection / connected from dnuee, with or without restarting the computer between == > unsuccessfully
-Rename SLCache and SLstore == > unsuccessfully
-Uninstall EVERYTHING (all adobe applications on my computer, same cloud Creative, player, air, flash. EVERYTHING). A ran a registry cleaner. Restarted. Reinstalled from scratch, from creative cloud. == > without success. Lightroom does not start. Photoshop does.
If I look at amt3.log, it says that it cannot find a license:
02/07/16 10:18:49:211 | [INFO] | | | | uiswitch | | | 8376 | Launched 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [AdobeUpdaterCodeV2] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [AdobeUpdaterCodeV2] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [Updates] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [Updates] in hive [{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}] in master : 10 02/07/16 10:18:49:211 | [WARN] | | | | AUMService | | | 8376 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled. 02/07/16 10:18:49:211 | [DEBUG] | | | | ServiceLoader | | | 8376 | looking for library C:\Program Files\Adobe\Adobe Lightroom\updaternotifications.dll 02/07/16 10:18:49:211 | [DEBUG] | | | | ServiceLoader | | | 8376 | Found library C:\Program Files\Adobe\Adobe Lightroom\updaternotifications.dll 02/07/16 10:18:49:211 | [INFO] | | | | AUMService | | | 8376 | IsUpdaterEnabled call 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | IsUpdaterEnabled call succeeded 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | Notifications Release call 02/07/16 10:18:49:227 | [INFO] | | | | AUMService | | | 8376 | Notifications Release call succeeded 02/07/16 10:18:49:231 | [INFO] | | | | ALM | | | 8376 | _info_: Deactivation menu is enabled 02/07/16 10:18:49:233 | [INFO] | | | | ALM | | | 8376 | _info_: Deactivation menu is enabled 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Completed Launch Workflow successfully. 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Checking client features against cache. 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature LightRoom_Mini 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature LightRoom_Base 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_RESIDUAL_MODE 1.0 is unlicensed (was unlicensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_SUBSCRIPTION 6.0 is licensed (was licensed). 02/07/16 10:18:49:237 | [DEBUG] | | | | AMT | | | 8376 | Feature AMT_SUBSCRIPTION 7.0 is unlicensed (was unlicensed). 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Validating client product info against cache. 02/07/16 10:18:49:237 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [ExpirationDate] in hive [V7{}Lightroom-6-Win-GM] in master : 10 02/07/16 10:18:49:237 | [INFO] | | | | AMT | | | 8376 | Remaining duration changed from (was -1, now 10251672). 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | Starting Data Collection for SWTag_Init() 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() productCanonicalLEID = V7{}Lightroom-6-Win-GM;outMappedLEID = V7{}PhotoshopLRCC-1.0-Win-GM, unused = V7{}PhotoshopLRCC-1.0-Win-GM 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() productPayloadCode = {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D};driverPayloadCode = {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} 02/07/16 10:18:49:238 | [DEBUG] | | | | PCDService | | | 8376 | Failed to read value for key [EPIC_APP_713] in hive [V7{}PhotoshopLRCC-1.0-Win-GM] from master : 5 02/07/16 10:18:49:238 | [INFO] | | | | AMT | | | 8376 | SWTag_Init() Tags Arguments Adobe Lightroom; V7{}PhotoshopLRCC-1.0-Win-GM; MUL 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() License Status = activated 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() Tags 960409245187929103853342; 1.0; RETAIL 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | DoISOTagging() Product Version 1; 0 02/07/16 10:18:49:240 | [INFO] | | | | AMT | | | 8376 | AMT: Product License Validated. 02/07/16 10:18:49:240 | [INFO] | | | | performance | | | 8376 | AMTValidateProductLicense took 78.361885 ms 02/07/16 10:18:49:240 | [DEBUG] | | | | PCDService | | | 8376 | No value for key [ExpirationDate] in hive [V7{}Lightroom-6-Win-GM] in master : 10 02/07/16 10:18:49:240 | [INFO] | | | | SLCoreService | | | 8376 | Query license: type = 5, duration = 119 days, remaining = 118 day(s) 56472 seconds. 02/07/16 10:18:49:240 | [ERROR] | | | | SLCoreService | | | 8376 | No value for key [Extended_License_Type] in user dictionary. 02/07/16 10:18:49:240 | [ERROR] | | | | SLCoreService | | | 8376 | No value for key [EXCEPTION_TYPE] in user dictionary. 02/07/16 10:18:49:240 | [INFO] | | | | performance | | | 8376 | AMTObtainRunningLicenseRecord took 0.140389 ms
Help would be very appreciated.
Thanks in advance
This message was edited by: Guillaume Normand added PC / Windows 10
Has managed to solve this problem by downloading Microsoft Visual C++ Redistributable 2012 and using the 'repair' option.
Thanks go to another user on this thread Re: does not start Lightroom CC
Tags: Photoshop Lightroom
Similar Questions
-
upset with my plan of cloud creative photography
I bought the package of photography for creative cloud adobe under the assumption based on the description of the add-in and online, details that I would have all the apps included to install and use, advertising showed me and said would be included in the installation of pictures of clouds, but I only have 2 applications or programs to install and they say 30 day trial when I clearly signed up for monthly service and access.
The photography is only two apps. Photoshop and Lightroom. You must subscribe to the creative cloud to get all the.
After installing Photoshop, open it and under the menu 'help' you will see a link to connect. Sign in with the same Adobe ID you subscribed with.
-
Plan of cloud creative photography (one year) for individuals: terms of use
Hi, I bought the plan above for a few months. I would like to know the terms of use of this product because I have improved some of these pictures (taken by me) of my friends using this product and shared with them. I did it for free. I would like to know which "is it ok?" and also the general use of the terms for this product. I can't find the details regarding the commercial use of this product. Kindly let me know. Thank you.
-
Why are my creative cloud apps [plan photography [Photoshop and Lightroom] running test and reflective versions on creative clouds screen with ' "buy now" "]
Please check 'PRIVATE MESSAGE'.
Concerning
Megha Rawat
-
I'm going to buy Cloud creative photography that includes Photoshop, Lightroom and more. €12,29 / month including TAX. I wonder, therefore, done "and more" include Adobe Bridge as well? Also, I'll be able to use Lightroom on both my PC and laptop?
Yes Adobe Bridge is included and you can install programs on several systems, but only the two systems can be "activated" at a time. More details here:
Differences between Photoshop and creative photography programs Cloud
-
I bought the Plan of Photography - Photoshop and Lightroom. Is it possible to get Lightroom to Acrobat, or buy Acrobat separately as well?
Any help would be appreciated!
The special scheme is a plan, but you can buy an additional subscription to any other program pricing and creative cloud composition plans | Adobe Creative Cloud
-
When I started my monthly plan for creative cloud for Photo (Photoshop and Lightroom), never got a serial number for these applications. How can register them?
Creative cloud do not need a serial number. or activation code it will use your Adobe ID on which you bought the creative cloud composition. Where the purchase of the CC is full no problem billing can
If you need to sign in with your Adobe ID and password to activate the composition of the cloud.
Disconnect & reconnect the CC desktop application.
In case it is not signing in successfully, please try the following:
I do not know what operating system, you work on so I give you a few steps windows and MAC:
Windows:
In windows 7 go to the following location:
/ Windows/system32/drivers/etc
1. find the file "hosts".
2. open it with Notepad
3. check if you have any input for Adobe
4 remove the entries and try again to launch any product of CC
Mac:
1. click on 'Go' and navigate to/private/etc
2. open the 'hosts' file and departure for all entries for Adobe.com
3 remove the entries and save the file
4. try to launch again any product of CC
You can consult:
http://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
-
Hello. I am Mac user and I would also buy a subscription to Adobe Reader RC.
But there is no option to create a second account or to enlarge the list of software to choose a software more per month.
Anyway, finally offer now a Test-Abo "Cloud creative photography" at the best prices.
Can I cancel my subscription running and make one for Adobe Reader RC as well as reduction?
Thanks for feedback
Steffen / Belgium
Hi Steffen,
If it's the DC of Acrobat Reader (free Version). You can download from the link below:
Adobe Acrobat Reader DC install for all versions
If you do not want to install Acrobat Pro DC. You can try it for 30 days:
Download Adobe Acrobat free trial | Acrobat Pro DC
You can also subscribe to Acrobat Pro DC link above.
No need to cancel your current subscription. You can buy it with the same email address.
Concerning
Megha Rawat
-
Hello! I want to buy/install cloud creative with Photoshop on my mac.
Hello! I want to buy/install cloud creative with Photoshop on my mac. I need credit card for this? or should I pay in euros? I'm looking for someone who will help me. Thank you!
The discussion moves Adobe Creative cloud.
Justkali, please see the pricing and membership creative cloud plans | Adobe Creative Cloud. You can install Creative Cloud using: https://helpx.adobe.com/creative-cloud/help/install-apps.html
Please let us know in case you need assistance.
-
Quiero descargar prueba gratis for photoshop cs5 y no he could sell me are cloud creatives y photoshop CC, verdad quiero are download free photoshop Cs5
Downloads available:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7
- Lightroom: 5.7.1. 5 | 4 | 3
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
I have membership cloud creative (for photoshop), but it will not download (blue download endless circle)
log out and then back to your office of cc and try again, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
If this fails, Sign in, activation or connection errors | CS5.5 and later, Acrobat DC
-
Serial number Lightroom cloud Creative photography Plan
Hello
I bought a creative photography Cloud plan in order to have a permanent access and use Lightroom. Where can I find my serial number Lightroom so I can activate the product beyond the 20 day of the trial, please? Thank you.
Cloud subscriptions do not use serial numbers... and a subscription is not 'permanent', because it works only as long as you keep paying the monthly fee
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
-
Cloud creative photography plan will no longer work after El captain
Plan of creative of cloud photography for a year, but after upgrade from Mac OS X El Capitan, I stayed with corrupted photoshop and bright room has disappeared from my iMac, Adobe creative cloud app advised to uninstall and then reinstall the two programs I've done, I can not reinstall like cloud creative desk top applications saying Photoshop is up-to-date and Lightroom is waiting , so I'm stuck I can not re download a program or anything to reinstall the program
[Duplicate message deleted... post the same question more than once is confusing... MOD]
[This is an open forum, not a direct line to Adobe support... you have to wait a response]
The main concern is the statement: "": Photoshop is up-to-date and Lightroom is pending ".
For this error, follow it please:
CC desktop applications 'updated' lists when it is not installed
Then, you can use the direct download link:
Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools
2015 all updates of Adobe CC: Direct for Windows download links | ProDesignTools
Read the Notes carefully before downloading.
Concerning
Stéphane
-
Photoshop Creative Cloud vs Cloud Creative Photography
I use photoshop CC2014 right now, but see there is also a Photoshop + Lightroom CC app, called photography,
Which is cheaper?
What are the pro and cons of spend my membership to photography?
Hi jangitanes
You can see the differences between Photoshop app simple plan & plan CC photography here: help Photoshop | Differences between Photoshop and creative photography programs Cloud
I hope this helps.
Thank you
Bev
-
Upgrade storage Cloud creative (photography) quota
I have the version of photograph of the creative cloud (comes with Lightroom and Photoshop). Online storage is 2 GB. Any way to improve this? I fully expect to pay for this...
Theodore Wham wrote:
Online storage is 2 GB. Any way to improve this?
Unfortunately not with the Plan of Photography Photoshop.
Adobe has often been suggested that they have future plans to offer upgrades Cloud storage with different plans, but nothing ever came of it.
Maybe you are looking for
-
My old Macbook air will manage a 2013-2015 battery?
I want to change my old macbook air battery because he says "Replace now" and I was wondering if I could put a new battery in there. Can he manage?
-
Drive D on my Equium P200-178 suddenly disappeared
I have an Equium P200-178 and for some reason any my d drive disappeared all of a sudden, I tried to download/update drivers only to be told that the driver I have is more up-to-date. It gets very frustrating, because it means that I can not read cd
-
S170 unit - M1 Port disconnects
I have a random question with a whole new S170 where the M1 (mgmt) port disconnects after about 3-4 hours of availability. Reboot (reboot soft) brings the M1 port online. P1 remains connected. P2 is not used. This unit is a more recent which was r
-
I see no new topics on the site but my iphone does.
Hi CSC ideas. You guys know about this problem? I tried to refresh the Web page. It will not help. TIA, Toshi
-
RH11: Navigation bar missing Webhelp output
HelloI want to generate a WebHelp in HR 11 output with a supplied skin (i.e. 'money XP'). In the WebHelp skin Editor, I see the navigation bar.Generate the WebHelp, I do not see the navigation bar (Browser is IE11 or Firefox 42). Any ideas? Any optio