Serial numbers of wrong (wrong product sold, agent fixed, but have not upgraded the serial numbers)
Called Adobe to buy Creative CS6 (and Web) Suite Premium upgrade. (Dec 4th, 2011)
Has been sold the upgrade of the suite Production. Sigh. Bad product.
An agent of conversation online Adobe fixed: it has enabled my CS6 Suite, I downloaded, for the second time. He did not fix/update serial in my account numbers, which were, again, are the Production serial numbers. I don't have or use the rest of the Production.
The conversation send agent and I aircraft was trashed by gmail (my e-mail account) a month go, since the issue was considered solved by me, since Photoshop, Illustrator and Indesign are works very well: enabled... no bugs.
I opened Dreamweaver today, for the first time since the upgrade. It will not activate using serial upgrade Production numbers - which are still in my account, and who are the only serial numbers that I have.
Adobe offers no telephone support on the Creative Suites.
It's a costly, interesting choice.
I just spent an hour and a half to go round and round with an online agent Adobe, which may or may not have English as their first language - either I've lost my mind (I definitely lost my patience, even as Canadian born :) and have not developed the ability to explain the situation.)
No, it's not a cloud product/upgrade to level. I can't the case of the cloud again. Old school upgrade, have owned a CS since the product was introduced.
Really not impressed with the service on this last update. I need a cocktail. It's Friday, and I'm not going to get that 1.5 hours return in another way.
Suggestions?
Thanks to the users of Zen.
The only link I have is for the cat, but after what's happened so far I don't know if someone to chat will be able to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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