Service request not getting associated with the Contact

Hello

We have an interface between the Web site of our company and Siebel On demand application, visitors can come to our Web site and submit a request by filling out a form with their contact information and their request. In turn, this creates a folder 'Contact' and a 'Request for Service' in the Application folder,

'Contact', we used WSDL and v2.0 "Request for Service" WSDL as the webservice interface, we find that the Contacts and requests for services are created as that individual records, service demand does not get associated with the contact record is created?

We are capture the following information under the heading "Contact".
First name:
First name:
E-mail:
Phone:
Address:

and the following information under the 'Service request'
Product information:
Object:
Description:
Type:
Status:

Should the specify us anything else under the Service request in the interface that will associate the Contact and "demand for services.

Is it because in version 2.0, each object exist as separate nodes that we are facing this problem?
This will be solved by using v1.0, is there a limitation any using v1.0, please specify

You can call me if you need additional information

Thanks and greetings
Satish Kumar
+ 1-857-869-0239

Hello

When you create the Service request, make sure that you set the field "ContactId" so that the created contact is associated with the SR created.

-John CRMIT

Tags: Oracle

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