HP LaserJet M425dn MFP 400: This product number is not associated with the supplied serial number.

I'm checking the the warranty status of my M425dn.

The warranty registration page, I enter my serial number and click on submit. Website "this product can be identified by the serial number only. Please enter a product number below or change the serial number above. »

I then enter the number of related product as shown on the back label of the device: CF286A. I click send again. Now the page returns "this product number is not associated with the supplied serial number. Please check your records and make any necessary changes. »

I have triple checked my serial number and product number. I so need to know the status of the guarantee of this device. What should I do?

Yes, I am aware of the presentation of the printer and where are product information stickers. In fact, I have pictures of the thumbnails so that I can refer to them without having to look at the back of the unit whenever I need something.

(In most circumstances, I could use web interface of the device to get information. "(But for some reason, the number of product is not included in the page of information of the device web interface... or any other page)."

My unit sticker clearly shows CF286A without extra character.

However, I now know why I have a problem. After stop HP 800-474-6836 support (moved to 800-334-5144) and passing through the quick second support 75 (don't fall for the trick of being told to go online - wait around 10 seconds of silence for the next part of the guest and eventually you will get to the point ask the bot to phone the model information), I was able to speak to a representative very nice who understood that my camera was a replacement warranty and the warranty replacement serial number has never been activated. She finds my serial number with the original purchase of a previous file number, activated the serial number of replacement and after a brief support is now send me another replacement aircraft, from one day to the next day, free of charge.

It is regrettable that this model has been nothing else into trouble, but it's good to know that the warranty service is not too difficult.

Tags: HP Printers

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