set an alert remains on my computer

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• RN314 cannot set up alerts

  Just I have an open for this support ticket and I'm getting nowhere fast at the moment, while the community has been so useful until now I was wondering if someone here could help/advise.

  -For the NASs x RN31400 2 I am owner and you have registered with you I am unable to setup e-mail alerts. I tried to use 3 e-mail addresses of 3 service providers: Yahoo, Hotmail/Outlook and also my own ISP TalkTalk email providers. No matter what settings I use for all 3 e-mail providers, I get the following error message: check the settings of the smtp server cannot send a code error message 5008010002 msmtp test e-mail alert on my 3 x NV + s very well using my Yahoo e-mail address work. On one of the RN31400s using Yahoo worked initially and the alert section would say that it has been configured correctly and I'd get emails to my 2 hotmail addresses, it was on 1 of my RN31400s on the other RN31400 the settings would save not and always say, there was a problem but I had managed through test messages. Now, no matter what settings I use, which email provider I use, etc. I can't e-mail job alerts! Please help because this is obviously a problem with the NASs and the software on devices, the version of the firmware on two is 6.4.1 Ive set up the addresses of 3 E-mail on an e-mail within my network client and all 3 work well, the 3 x NV + s do not have a problem using my Yahoo account to send alerts check my routers and firewalls there is no blocked traffic and I can't telnet to Server 3 Messaging without problems. Please advise/help, thanks.

  And...

  OK the update of the firmware did not work, I have one of the update firmware version 6.4.2 RN31400 and after 2 reboots, I am still unable to receive job alerts.

  The I am using SMTP servers are:

  Yahoo =
  ------------------------
  Email provider: Custom
  User: [email protected]
  Password: xxxxxxx
  SMTP server: smtp.mail.yahoo.com
  SMTP port: I've tried 25, 465, and 587
  From: [email protected]
  Use TLS: I tried checked and unchecked

  Hotmail/Outlook.com =
  ------------------------
  Email provider: Custom
  User: [email protected]
  Password: xxxxxxx
  SMTP server: smtp - mail.outlook.com
  SMTP port: I've tried 25, 465, and 587
  From: [email protected]
  Use TLS: I tried checked and unchecked

  TalkTalk = it's the ISP I use!
  ------------------------
  Email provider: Custom
  User: xxxxxxx@TalkTalk,net
  Password: xxxxxxx
  SMTP server: smtp.talktalk.net
  SMTP port: I've tried 25, 465, and 587
  From: xxxxxxx@TalkTalk,net
  Use TLS: I tried checked and unchecked

  Ref: browser, I used Firefox and Internet Explorer, not that it should make no difference whatsoever.

  Ref: screen captures, don't need the parameters are listed above for the two RN31400.

  Ref: parameters for the NV 3 x + an are as follows:

  Yahoo =
  ------------------------
  Email provider: Custom
  User: [email protected]
  Password: xxxxxxx
  SMTP server: smtp.mail.yahoo.com
  SMTP port: 465
  From: [email protected]
  Use TLS: Is checked and

  Test of the emails for the configuration of alerts on the NV + s are still working fine, DO NOT WORK for the RN314.

  Please tell us what can be done to solve this problem, thank you.

  And...

  Full error message =

  Unable to send a test message.

  Unable to send a test message. Check the settings of the SMTP server. Code: 5008010002 error msmtp

  DateTime: 05:02:09 04/02/2016

  And...

  Hello

  Just right now I can read the KB article - which does not help somehow:
  KB.Netgear.com/app/Answers/Detail/A_ID/23066

  There is nothing wrong with the configurations that I use.

  All 3 servers SMTP and the above settings work very well on my NAS NV +.

  All 3 servers SMTP and the above settings work fine on Outlook or Mozilla Thunderbird's within my network.

  All servers SMTP 3 and address listed above work fine when I Telnet to them within my network.

  First settings of Yahoo SMTP worked well on one of the RN314 and seemed saved and ok.

  Also...

  At the beginning of Yahoo SMTP settings worked well on one of the RN314 but not record or say that it has been configured correctly.

  Then obviously there is something wrong with the SMTP service/server on these NAS RN314 2 bed.

  I am not willing to allow you access as it will provide no benefit whatsoever.

  For the course of 20 years, so it's nothing that can be done with you giving remote access with the exception of confirm you what I have already said previously, I have worked in it.

  And...

  So please advise what Netgear will do then or advise what other other confirming my settings allow remote access?

  Your forums to research it seems that problems with mail like this are apparently quite common, so what has already been done to solve the problem?

  Also the error code: Code: 5008010002 error msmtp

  Why you are not this survey with your development teams who wrote the OS on the NAS working on what actually the error means?

  There is nothing wrong with the configuration that it works very well on my 3 x NV + NAS, it works very well in e-mail clients, it works very well in Telnet, and it worked very briefly on the 2 x RN314 of for of Yahoo SMTP settings.

  Eron - if you are unable to help further please add this problem to your support line... 3rd line?

  Thank you.

  And...

  I also tried my account GMAIL apps less secure according to this thread the value:

  https://community.NETGEAR.com/T5/using-your-ReadyNAS/cannot-set-up-alerts-on-my-ReadyNAS-RN314/TD-p/...

  GMAIL =

  ------------------------
  Email provider: Custom
  User: [email protected]
  Password: xxxxxxx
  SMTP server: smtp.gmail.com
  SMTP port: I've tried 25, 465, and 587
  From: [email protected]
  Use TLS: I tried checked and unchecked

  If this does not work on the RN314 but it works very well on the NV + of via Telnet and in an email client (x 2)

  Please escalate to your next level of support, thank you.

  Right, I have fixed on one of the RN314 far...

  I backed up all my data on this RN314 and did a factory default.

  I have reproduced the RN314 settings manually then nonworking time for the reset RN314 except for identification data, i.e., name, etc.

  Exactly as it was before... and now the RN314 in default works fine.

  I am currently backing up the data on the RN314 now inactive to perform a Setup factory on that one and see if that solves the problem on this one here.

  Then we can close this and I will refer to it with a new thread if I need if the second RN314 still has problems after the default settings.

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  ==========================
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  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the ISP above Mathods to solve your problems, save your data using one of the methods below, and then reinstall Windows:

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  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://isorecorder.alexfeinman.com/isorecorder.htm

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  Mick Murphy - Microsoft partner