Shield on the receiver

I just bought a STR-AV53 receiver.  When I play music on it, the receiver stops and the screen PROTECTOR turns on.

How has solved this problem?

Hi pelky1,

Proceed as shown on the lower section of the technical support to resolve this issue:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/39211

If the problem persists, Home Theater system requires service. Click on the link below to start the service request (if you are in the United States):

https://eService.Sony.com/webrma/Web/index.do

If you are not from the United States, click on the link below to contact the local Sony Support to launch the service request:

http://www.Sony.net/SonyInfo/support/

If my post answered your question, please mark it as "acceptable Solution".

Tags: Sony Products

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