Should what next steps I take if the subscription was canceled despite valid payment information?

Please, let me pay you, Adobe!

I've updated my credit card over the phone with a representative of Adobe 5 days before my subscription of the CC was due and thought that this thing had finally been laid to rest! I was told to give him 24 hours to reflect the changes, but rather my CC membership has been cancelled by Adobe on the expiration date. I'm not sure of what has past.

I think I spent about total 8 + hours trying to update my credit card information! I started the process weeks before that my subscription was set to expire as my previous card was also expiring. I came across errors on multiple machines, multiple browsers and saw this forum than many others had as well.

Well, I was finally able to get a call from a representative of Adobe which was very useful and carefully unhooked my credit card details, even reading to me for verification. Then three days later... CC membership cancelled!

Now, I should start a new subscription? Can I get my old subscription restored? I tried to honor my long commitment of the year at Adobe several times. Adobe, I would like to pay you - I have a valid card. I want to support my memory of end of contract. Please, please let me pay you, Adobe! I don't understand how you can create the best software in the world, but your customer service to make sure that people can actually pay and use it is so dismal.

Please tell us what next steps I have to take. I'll try to reach someone via the cat again.

Cannot afford to spend more time on this, but I have no choice. Thank you for any assistance you can give.

Many people. It turns out that the best thing was for me to start a new subscription.

I contacted a representative of useful Adobe via chat who told me that it was better to start a new subscription. I have to admit that I was overwhelmed by the amazing accessible software in CC but very disappointed (surprised) with the huge process of trying to update my payment information. I hope that Adobe will get this sorted out soon. Perform the payment of billing, digital companies online like Amazon and check out a breeze. Update your payment details should take about 30 seconds, not hours of skimming of the online forums, several cats with phone calls. For the majority of the CC users, their time is billable and expensive. We can afford to spend a day of work, sort of things like that.

Adobe must match excellent customer service and ease of use with their exceptional software. It's logical. Hopefull they will get the kinks brought soon. It will be better for everyone involved.

Tags: Adobe

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