Siebel Connector Session except error - are users clicking on register twice?
Hello worldWe tried to confirm the source of errors that occur frequently during training sessions for the project, when users save the results of a logon Web determinations of Siebel. We mainly see two error messages repeatedly in our journal of integration, usually accompanying the credits except error that the user sees in WD ("an error occurred during the processing of the application... ») :
~~
Error 1
Error call service 'Inbound email from database operations', 'FindRecord' method in the step "query Session and case ID. (SBL-RPR-00162)
--
No record matching the search specification is found. (SBL-CMI-00122)
Error 2
Error "Adapter of Siebel EAI" service call, method "synchronize" to step "SaveSessionData". (SBL-RPR-00162)
--
Method 'WriteRecord' of the business 'Policy of automation Session' component (component of integration of 'Policy of automation Session') for registration with search specification '[Id] = "1-1KPYE8F" ' returned the following error: "the selected record changed by another user since it was recovered. Please continue. (SBL-DAT-00523) "(SBL-EAI-04451)"
~~
So far, our best theory is that users are clicking on save twice, perhaps by habit of other desktop software. I thought I might as well post it here in case someone else has encountered this and had any advice or different ideas on what could be the cause of (web server or network loading, for example).
Thank you!
-Patrick
Patrick,
When the economy Web determinations, all the OPA is save to the political table Automation Session. Records can be updated as many times as necessary. As expected, you can save a determinations to Siebel Web session as many times as you want without error.
If you have a hook of Workflow that does something, you must make sure that it can handle the record button cannot be used more than once.
See you soon
Frank
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