Siebel CRM on demand comparison with competitors

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• Problems with the "CRM on demand - Outlook integration" when used through Citrix?

  Hello all,.
  
  We are implementing Oracle CRM On Demand and the Outlook integration for our users. We have few users who will connect to the system using citrix. I wanted to know if there are known problems with the integration of outlook with on demand when it is used through Citrix.
  
  It will be great if you can provide me some details about the same.
  
  Thank you
  Abhay
  
  Published by: Abhay s. on January 21, 2010 08:33

  We run everything although Citrix for Outlook and the application is hosted on Citrix servers. Personally, I have two sessions running at any given time...

  One - Citrix with the application installed on the local server but personally, I don't use outlook via Citrix but do other users.
  Two - I start Outlook on my local machine outside Citrix as well and it works fine

• ODI and Siebel CRM - Modules of knowledge Oracle Siebel CRM in Oracle Data Integrator.

  Hi all

  I'm looking for information on ODI and Siebel CRM.

  Part 1:

  For the moment, we do not use ODI to load data into Siebel, guys on the team here

  do a lot of PL/SQL for CEF Siebel system tables. (I'm not a person of Siebel)

  Part 2:

  Then these tables of Siebel, I use ODI BI Apps to finally get the data for some dashboards OBIEE.

  I thought that maybe there would be a better way to do part 1 using ODI.

  According to me, that there is a knowledge Oracle Siebel CRM Modules in Oracle Data Integrator.

  http://docs.Oracle.com/CD/E21764_01/doc.1111/e17466/oracle_siebel.htm#ODIAA461

  Here's what we have:

  ODI 11.1.1.7.0 Patch 18204886

  ODI BI Apps 11.1.1.8.1

  Siebel Version 8.1.1

  Pointers to people who have made would be apprecated.

  Eric

  After talking with my boyfriend of Siebel, here's what I understand:

  ODI will load the tables of EIM, which, said, is 75% of employment

  and the last 25% is the .ifb file is generated and ths to run the file on the

  Server Manager.

  Yes, ODI can load data but my guy Siebel

  the ifb file will have to be revised manually...

  When I get a moment, I'll do a small test case and see

  If I can build and run a simple example of this in ODI.

  A small proof of concept.

  Eric

• CRM on demand reports; Links for action in PivotTables

  Hi all
  
  I have a problem with the Action links for Oracle CRM on Demand. When I click an action link to navigate to a page of account details, I get the following error:
  The record you are trying to access has been deleted or has received a new owner and you no longer have access to it. If you deleted the file, it can be found in deleted items. If you continue to have problems contact your Oracle CRM on demand.
  
  Browse the forums grew up this thread: can not access a recording with an ActionLink
  In this thread, he said of the account ID column next to the account name column. This solution works for regular tables, but not for PivotTables.
  
  Is it possible to make a link to a page of links pivot account details?

  For PivotTables, you need to use this method in order to be able to drill down to the detail of the page:

  You report.
  Define criteria: Add the account ID (field ID for the record is a must)

  -Click on the icon--> properties on this column--> data Format tab uncheck Override default data format and select plain text in the text to be treated as falling down.

  Add the code below in the text box.
  "http://"@[html"]
  href=https://*secure-ausomxXXX*.crmondemand.com/OnDemand/user/AccountDetail?OMTGT=AccountDetailForm&OMTHD=AccountDetailNav&AccountDetailForm.ID="@">view account ".

  Add this column in the PivotTable lines section.

  I hope this helps!

  Royston

• OPA seeking in Siebel CRM

  We have a scenario as mentioned below
  
  Scenario-
  
  BC - account
  
  1 Siebel CRM sends the account id to the OPA
  2 OPA queries Siebel CRM for the same name account, status.
  3 OPA applies,
  Rule - if (status = "pending")
  return "the list of products.
  on the other
  return "the account is not waiting.
  4. the rule checks the validity and it returns the product written in the rule list
  
  Here, we are unable to find how the OPA may ask in the Siebel CRM for more details on the account.
  
  I'm waiting for suggestions!

  898787,

  If you are not already the case, then you should use the OPA for Siebel connector. The connector allows you to define either a "business object mapping" in the more recent Siebel Client using a chart drop-down list to select the entities and attributes, or 'mapping of the object integration' approach uses an e/s defined in Siebel Tools, which is "decorated" with the user properties that define the mapping of the entity or attribute.

  Anyway, when you pass an Id of a component for the integration of BO/high level in OPA, OPA then uses these mappings to question the rest of the data that are defined as part of this mapping (which your case n would be the account name and status).

  the two approaches are detailed in the help http://docs.oracle.com/html/E26106_01/toc.htm connector

  See you soon,.
  P.

• Installation of the Siebel CRM demo

  I would like to evaluate learning Siebel CRM. Y at - it a demo that I can download? If so, what are the media that packs not, I need to download? I went to the site of delivery and when I choose
  
  1 Pack = Siebel CRM product
  2. platform = Microsoft Windows 32-bit
  
  23 items are listed, and I'm not sure that one to download.
  
  Here's one's that have the keyword "Siebel" OR "CRM" in them.
  
  1 Siebel Business Applications Siebel sector Public (with translation) Media Pack 8.2.0 release for Microsoft Windows (32-bit)
  2 Siebel Business Applications for Siebel Public sector version 8.2.0 Media Pack for Microsoft Windows (32-bit)
  * 3. Applications jobs Siebel CRM Siebel desktop release 8.1.1.2 Media Pack for Microsoft Windows (32-bit)
  4 Siebel Business Applications version 8.1.1.0 Media Pack for Microsoft Windows (32-bit)
  5 Siebel Business Pack 8.1.1.0 release Applications (with translation) for Microsoft Windows (32-bit)
  6 Siebel Business Applications release 8.1.1.0 (SEA) Media Pack for Microsoft Windows (32-bit)
  7 Siebel Business Applications (with translation) Media Pack Release 8.1.1.0 (SEA) for Microsoft Windows (32-bit)
  8 Siebel Mobile Sales Assistant Data Access Version 8007 QF0723 Release Media Pack for Microsoft Windows (32-bit)
  9 release of Siebel Deal Media Pack for Microsoft Windows Management Applications
  10 Siebel Business Applications Release 8.0 Media Pack for Microsoft Windows (32-bit)
  11 Siebel Business Applications (with translation) Media Pack version 8.0 for Microsoft Windows (32-bit)
  12 Siebel SimBuilder V 7.8.5.02 Media Pack for Microsoft Windows (32-bit) version
  13 release of Applications of Finance Siebel Retail Media Pack for Microsoft Windows (32-bit)
  14 Siebel self-service and Electronic Media Pack for Microsoft Windows (32-bit) Applications
  15 oracle CRM Gadgets version 1.0.7 Media Pack
  
  Now, the more reasonable seems * '3. Business applications Siebel CRM Siebel desktop release 8.1.1.2 Media Pack for Microsoft Windows (32-bit). " I would like confirmation for you, more learned people +, before you go ahead and download it because it's 5 GB of download (not that I need to worry about download size, but why waste the bandwidth valuable network when I look at the iPAD display again watch/cruise Webber to victory in Silverstone GrandPrix?)
  
  Thanks for your time.

  Hello
  Office of Siebel CRM is a specific product to encapsulate CRM in outlook.
  If you want to 'classic' release of Siebel, you need to download number 4 if only English is necessary otherwise, you will need to opt for conversion pack.
  You can also download the SIebel 8.1 Oracle VM template
  Best regards
  EvtLoglvl

• Any IDE other than Sibel Tools Customize Siebel CRM? Thank you

  I'm trying to find a list of the IDE that can be used to customize Siebel CRM or Siebel Tools is the only way to go? Anyone have experience?

  Thank you

  San

  San,

  It depends on exactly what you are trying to customize, but generally, you want to use Siebel tools.  There are many inter relationships, dependencies, etc that will keep the tools.  Also use other things that tools to customize based repository (namely the .srf) customizations is not supported and might cause you some major headaches.

  Best regards

  Stevan - Oracle

• Siebel 8.1 is compatible with IE7

  Hello
  I'm new to siebel, when siebel application testing in IE7 its gets suspended.
  
  Siebel 8.1 is compatible with IE7?
  
  
  Thanks in advance,
  Praveen

  Praveen,

  IE 7 is compatible with Siebel 8.1 depending on the platform you use, check link below:

  http://docs.Oracle.com/CD/E11886_01/V8/core/SRSP_81/SRSP_81_ClientEnv10.html#wp1021080

  Thank you

  Wilson

• Review of CRM on demand Essentials

  Hello
  
  I am preparing to take the exam CRM on demand Essentials soon. Can anyone of you please suggest what are the essential themes that I have to study for the exam. Links or e-books will be useful. Anyone who took the exam please part in the examination.
  
  Thanks in advance.
  Rambeau

  Raghu,

  There are 140 questions and his questions multiple choice, there is no review information to share, but understand the forecasting and visibility of the Manager. If you send the email I can send you review what they say they will test you and me.

  concerning
  Alex
  Alex.Neill (at) crmnow (dot) com (dot) to the

• CRM on demand of Life Sciences

  Hi all
  
  If I want to add to my current life sciences, this will be done? Oracle provides a different URL for the life sciences applications? or will it be embeded in the instance present itself?
  
  Please confirm.
  
  Thank you
  Natraj

  Natra, life sciences version can be added to your current version of CRM On Demand. Customer contact and they put this toll-free service.

• Several questions to CRM On demand release 16

  Hi all
  
  I use the trial version of Oracle CRM On Demand 16 release, and I have several questions to ask:
  
  1. in the help document "Oracle CRM On Demand administration / Business process management/creation workflow rule Actions" mentioned that we can create a value for update action, but I can't find this feature in the workflow rule action.
  While we have to pay for this feature, like "assign an action book"?
  
  
  2. I can't add new values to lookup the status of Service request, it is a read-only.
  Is there a way to do this?
  
  
  Thanks for any suggestions!

  Hello

  1. the 'Updated value' Action is available under Triger Event-"before recorded change."
  I don't know why you have to pay to "assign an action book. It's on the box feature.

  2. Yes, the status of SR is a read-only list. A workaround that I can think of is to create a custom field for the status. Then run a WF to synchronize the values of the status field custom field initial status (particuluarly open and close values. Who will maintain the integrity of all matrices of SR).

• Areas of Siebel CRM

  Hi all
  Can someone tell me what are all the materials available for Siebel CRM product. I have the document listing only for EBS 11i / R12.
  But, no information about siebel. So, can someone route to the appropriate documents or list below which product in siebel CRM have its respective fields?
  Thanks in advance.

  First of all, the permutation (Areas of Siebel CRM is not behavior good forum...

  But here's a preview:

  Siebel sales:
  Sales Analytics
  Usage Accelerator Analytics option

  Siebel Call Center, Siebel, Siebel customer Service:
  Service Analytics

  Siebel Enterprise Marketing, Siebel Marketing Resource Management:
  Marketing Analytics
  Marketing, planning Option Analytics

  Siebel customer order management:
  Order management Analytics

  Siebel Partner Relationship Management:
  Partner Analytics

  Siebel Life Sciences - pharmaceutical products:
  Sales Analytics Pharma
  Pharma Marketing Analytics

  Siebel FINS:
  The Financial Institution Analytics
  Financial retail Analytics

  Siebel consumer goods:
  Consumer packaged goods sales analytics

  Siebel Public sector:
  Case management Analytics
  Option Analytics case investigations
  Benefits management Analytics Option

  Kind regards
  Stijn

• Siebel CRM 8.0 reports development tools/language

  What reports SIEBEL CRM 8.0 development tools support? for example Oracle Report Builder 6i etc.?

  Hello

  There are as many report development tools that support siebel CRM. But the most commonly used are REPORTS OPERATED, CRYSTAL REPOTS, Oracle Report Builder etc.

  You can also see the link below to find how the Administration report is made.

  http://download.Oracle.com/docs/CD/E05553_01/books/reports/BookTitle.html

  Neeraj

• How to insert technology for Siebel CRM in topology Mgr

  Hello
  
  I need to make a transformation of oracle Siebel CRM. * {color: #ff0000} I {color} {color: #ff0000} {color: #ff0000} {color} got the kms for oracle Siebel {color} *. Now the problem is how to insert technology Siebel in topology Mgr?
  
  There is an option in Manager topology as "Insert Technology". But I do not know the steps to do this.
  We can't get Siebel for ODI as a plugin or a patch?
  
  All suggestions will be useful.
  
  Thanks in advance,
  RAM Mohan T.

  Imus
  EIM tables are in a database, Siebel is not a technology, but also of an application.
  You just boning tables using standard technology where Siebel has ADR tables.

• How to identify the data that is associated with any book in crm on demand?

  We are experimenting with books, but I have yet to find an easy way to identify the data that are not associated with any book.
  
  Do you have a suggestion?

  I discussed this with Oracle in recent years CAB, but we have no indication if it will be included, but it could be part of their 'User' hotel subject they are studying.