Sierra mail hangs up

I loaded the operating system of the Sierra and the problem I have is that on the startup of mail, I get the upgrade mail screen and just, it hangs and does not open a message window.  However I have another user installed on my machine, and this account has had no problems with the upgrade of the e-mail and mail opening and loading of the old and new emails.  This second account was much less old messages.  I suspect that my mail in my e-mail account data is corrupted.  It is not clear to me how I can reload mail data time machine other than the whole system of return back to before the new operating system is loaded.  A suggestions?

Hello iron Geezer.

If I understand your message right, whenever you open mail in your user account on your Mac, you're stuck in a screen to upgrade and never actually need you in your Inbox. I know how important it is to have the Mail app works fine on your Mac, so I'm happy to help you to get to the bottom of this.

What I would recommend to do first is to restart your Mac, by logging in to your user account and then hold the SHIFT key while you click on the e-mail application. Now keep shift key until it opens Mail. This will cause the Mail to open without boxes to specific letters or messages to open. Give Mail some loading time to see if the problem persists.

If you want to try the restoration of boxes to letters with Time Machine, the steps detailed here: use Time Machine to back up or restore your Mac to view your messages in Time Machine, you'll need to have the app open to the time that you Mail brought into Time Machine.

Then you can try to start in safe mode to delete some system-level caches and check and if necessary repair disk. Once you log in safe mode, reboot normally and test the issue again.

Try safe mode if your Mac does not end commissioning

Follow these steps to start in safe mode.

  1. Start or restart your Mac.
  2. As soon as you hear the startup tone, hold down the SHIFT key.
  3. Release the SHIFT key when you see the logo Apple appears on the screen.

After the Apple logo appears, this may take longer than usual to reach the login screen or your office. This is because your Mac performs a check of directory of your drive to boot in safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

If you continue to have problems with your e-mail application, the next thing that I recommend is reinstall macOS so Mail gets reloaded. It won't have to erase all the data on your Mac. You can find the steps on how to reinstall listed under the "If you're reinstalling for other reasons" section of How to reinstall Mac OS , you can skip step 2 in this article since you won't be wiping your drive first.

Thank you for using communities of Apple Support.

Take care.

Tags: Mac OS & System Software

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