Signed for creative photography of cloud (entered payment info) but LR says CC test expired
I installed CC Lightroom on my Mac earlier (> 30 days but never had the time to use it); This morning, I decided to register for CC (LR + PS) photography with an email reminder that pointed me to small https://creative.adobe.com/promo/CreativeLiveCCPP?sdid=KQUIK & utm_source = creativeLIVE & utm_m = email & utm_campaign = Creat...
After entering payment information, I open CC on the Mac and saw that LR CC still said trial expired. I've heard people have had problems with updates, so I logged off CC, even restarted the Mac and back connected cc, but it still says trial has expired. I even tried to uninstall and reinstall LR CC. (I had not downloaded Photoshop before CC, so he says now 30 days.)
I do not see a payment, but maybe it's a timing issue - payments can take a few days to become visible. But while it says trial has expired, I can't use the full LR CC; any suggestions?
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Tags: Adobe
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Now better contact Adobe technical support, they can access your computer remotely and fix the problem.
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Hi Vincent,.
I advise you to contact support by calling/chat and get good Id Adobe figured out for your purchase.
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Reference: licenses and terms of use | Adobe
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Please see redemption code help
Hope that helps!
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Unfortunately, the month plan for creative photography of cloud plan is not available.
For a list of products and plans, you can see the link below.
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Hope this will help you.
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Hello. I have a problem with the payment process when trying to buy the plan of creative photography of Cloud (one year).
the error is: there was a problem processing your order, please contact our Service team customer care for assistance. Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English + 44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French + 44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, the Morocco and the Algeria: + 33 United Arab Emirates 157324642United: 80004443085Commonthwealth of independent States (CIS): + 44 207 365 0735
Help me please to solve this problem. I need my lightroom immediately)
Hi mohamed,.
Please see the link below to buy the plan of photography:
Pricing plans and creative Cloud membership | Adobe Creative Cloud
In case you still have question, please contact sales at Adobe team.
Adobe Middle East and North Africa
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Problems with creative photography of Cloud payment plan confirmation
Hello, I plan photographer creative photography of Cloud (a year, paid in advance). I did the prepayment on 16 June 2016 for the period ending June 16, 2017. But every time I open Lightroom or Photoshop, I receive the informational message that "there is a problem with the payment creative photography of cloud... Please verify your payment in your account management... If a problem is not solved up to the period of time creative photography of cloud will stop working. "I checked and see that the payment transaction has been processed successfully, I see the invoice number, transaction number, etc.. I don't understand what should I do to avoid problems with the close days of work in Lightroom or Photoshop.
Looking forward to your comments. Lightroom FAQ Photoshop Lightroom
Contact Adobe Live Chat
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I'm looking for the license plan of 3 years for creative photography cloud, but I might just buy an annual license, in any case to buy 3-year license?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Hello how are you
I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
Urgent await returnThank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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WY does adobe charge me for creative photography cloud, even if I mebership in creative cloud with access to all adobe software. It seems to me that I pay double for Lightroom? What should do?
Hello
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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Reference:
https://creative.Adobe.com/plans
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Megha Rawat
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Hello
Yes, you could download Photoshop cc only as well.
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Gilles marneffe
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At the salon of photography, I asked questions about the purchase of Lightroom and I was advised to return to the plan of creative photography of cloud. I don't know what steps I need to put in place.
Hi Arthur,.
Please see the pricing and membership creative cloud plans | Adobe Creative Cloud to sign up to the Plan of creative photography Cloud.
Once purchased, please refer to manage your Adobe Creative Cloud membership manage your members.
You can download Cloud Creative https://creative.adobe.com/products/creative-cloud
Write to us for assistance.
Kind regards
Shelly
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Hi, I have had to do a reset on my phone and lost all my programs. I can't work how to re - install Photoshop and Lightroom without buying again. I have a plan of creative photography of cloud, but can't even work out how to download the item creative cloud program/app.
Hello
You can download the installer for Creative Cloud from here:
Creative cloud help | Creative cloud desktop.After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
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