Silverlight error 4001 while you try to view a missed TVoutage

Original title: Silverlight error 4001 poster, sorry, something went wrong. Film will not start playing (advertising goes well!)

Just like steated above, since a update (don't know if it was the 5.0 er the 5.1 update) I received the above message when you try to view a missed TVoutage (it worked well until September)

Hello

(1) you are able to correctly read the other videos?
(2) remember to make changes to the computer before the show?
(3) you are trying to play the video online?

(4) what version of the Windows operating system is installed on the computer?

You can try the following methods and check if it helps.

a. close all open web browsers.
b. uninstall Microsoft Sliverlight by going to control panel > uninstall a program > Microsoft Silverlight > Uninstall.
c. go to C:\Users\username\AppData\LocalLow\Microsoft and delete the Silverlight folder.
Note: If you do not see the AppData folder, you may need to show hidden files.
d. If it does not, follow the steps mentioned in the article , http://support.microsoft.com/kb/2608523

Registry warning: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/322756/
e. reinstall Silverlight.

Open the links below and check if you are able to watch videos of test
http://www.Microsoft.com/Silverlight/IIS-smooth-streaming/demo/#/multi-cam
http://www.Microsoft.com/Silverlight/IIS-smooth-streaming/demo/#/live

For additional assistance, please contact forums Silverlight.
Here is the link: http://forums.silverlight.net/

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