silverlite update 02/09/10

Hello, since this update I can not use my printer photosmart p h. He said that it is not compatible and the printer does not work. I have download the repair tool, check that it always stops on Quebec, I hit fix and it shows that it is fixed, but when I try to use the printer, what happens once again, you have any ideas? I have hp vista home premium and hp photosmart printer. It was working last night, this am I installed the update. Thank you

Hi Donnie,

What is the exact error that you come across while you are trying to print something?

What is the model of the printer?

You try to print from the Internet or any other application?

You can try the following steps to resolve the problem:

Method 1:

Uninstall the update of Silverlight and try printing. See the below link to uninstall the update:

http://Windows.Microsoft.com/en-us/Windows-Vista/remove-an-update

Method 2:

If method 1 does not resolve the problem, you could perform a system restore to a date when the printer was working fine. Once you have completed the restoration of the system, try to print and check the result. Check out the link below to perform a system restore:

http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

Note: It is strongly recommended that you keep up to date computer by installing the updates. You want to install the update manually by downloading and save it on the desktop and then the installation.

Kind regards

Gaurav Prakash - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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