Need help with audio sound

Hello, my sound has stopped working one day to the other & no idea why. When I go to my info to speaker icon it says "No Audio" and the volume control is greyed out so cannot set or click on anything that is.   Anyone would be interested to help me with this remote computer assisstance through please?  Thank you.

Ilona

Hello Ilona,

Thanks for joining us out on Microsoft Community Forums.

It seems that the sound has stopped working suddenly. We will analyze and identify the cause of the problem.

He would be grateful if you could answer a few questions to refine the question.

1. What is the brand and model of the computer?
2. are you aware of changes to the computer before the show?
3. do you receive any error messages?

This problem normally occurs when the audio drivers are corrupt. We will perform some troubleshooting steps and try to resolve the issue.

Method 1:

Run the fixit from Microsoft Fixit article and if that helps.

Diagnose and automatically repair audio playback problems:

http://support.Microsoft.com/mats/AudioPlayback/

Method 2:

If the problem persists, you mast perform the steps described in the article.

No sound in Windows

http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-XP&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope this information helps. Get back to us if you have more queries about Windows.

Tags: Windows

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