Since the last update (about an hour) I can't access the menu firefox, plugins, add-ons.

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  Delete the files (extensions.json, extensions.sqlite, extensions.ini) extensions.* and compatibility.ini in the profile folder of Firefox to reset the extensions registry.

  • https://support.Mozilla.org/KB/profiles

  New files will be created if necessary.

  See "extension corrupted files:

  • http://KB.mozillazine.org/Unable_to_install_themes_or_extensions
  • https://support.Mozilla.org/KB/unable+to+install+add-ons

  If you see disabled extensions or is not compatible in "Firefox button/Tools menu > Modules > Extensions ' and then click the Tools button at the left end of the search bar to check if there is an update available compatibility.

  If this did not help, then also delete the addons.json file.

  You can use this button to go to the current Firefox profile folder:

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  • http://KB.mozillazine.org/Profile_folder_-_Firefox

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  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

  • Do not click on the reset button on the start safe mode window or make changes.
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

  You can check the problems caused by the recent updates of Flash and try these:

  • disable the safe_mode in Flash 11.3 and later versions
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  • http://KB.mozillazine.org/Flash#troubleshooting
  • https://support.Mozilla.org/KB/Flash-113-doesn ' t-charge-video-firefox

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  One possible cause is a problem with the places.sqlite file that stores the bookmarks and history.

  • http://KB.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
  • https://support.Mozilla.com/kb/bookmarks+not+saved#w_places-database-file

  Create a new profile as a test to see if your profile is the source of the problems.

  See "basic troubleshooting: a new profile:

  • https://support.Mozilla.com/kb/basic+troubleshooting#w_8-make-a-new-profile

  There may be extensions and plugins installed by default in a new profile, so check that in "tools > Modules > Extensions & Plugins" in case there are still problems.

  If this new profile works then you can transfer files from the old profile to the new profile, but make sure not to copy corrupted files.

  See:

  • http://KB.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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  This is not a problem with any 'update' - it's like that since Firefox 3 was released in mid-2008. There is place for five files in this window of little beast, until you click on the arrow to show more.

  This extension "corrects" this little window allowing you to parts of "drag" of this window to view a table like folders.
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  Hi Rtechman,

  -What is the operating system installed on your computer?

  If you are using Windows 7, I suggest to run the troubleshooter for Internet Explorer and check to see if it helps you to solve the problem.

  To run the Internet Explorer troubleshooter, follow these steps:

  1. close all programs.

  2. click on Startand then click Control Panel.

  3. under system and security, click on find and fix problems.

  4. in the left pane, click view all.

  5. click on Internet Explorer Performance. This opens a new window.

  6. click Next.

  7. the resolution of the problems run and try to solve all the problems identified automatically. Click close.

  After that the store has run successfully, try to access the Internet again.

  Also, you try to access Internet Explorer in safe mode with networking and check that it works very well and post back the result. To start the computer in safe mode with network, restart both computers and keep tapping the key F8. Once you see the option to select the mode safe mode with networking, select it and press ENTER.

  Access the link to learn more about how to start the computer in safe mode: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

  In addition to run Internet Explorer in "no Add-ons" mode and check if it works well.

  An error may occur if an add-on is damaged or if an add-on conflicts with Internet Explorer. To check the THE same, run in mode without modules.

  1. Go to Start Menu > programs > Accessories > system tools.
  2. Click Internet Explorer (No Add-ons). Internet Explorer opens without Add-ons, toolbars, or plug-ins.
  3. Test Internet Explorer to verify that it works correctly.

  Post back and let us know the result.

  Thank you and best regards,

  Srinivas R

  Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

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