SIRIUS Internet Radio Media Player not working not properly because Windows update installed on my PC

My Sirius internet Player multimedia radio is not working properly because Windows updates are installed on my pc. updates KB971486 KB974455 KB974571 KB975467 KB975517 KB974155 KB976525 KB974470.  Tested internet radio/media player for sirius on another computer and there is no problem.  Have tried all of the fixes recommended by sirius... This update of windows seems to the source of the problem.

Does anyone have an idea with security update could be the cause of the problem?  Should I uninstall this?  If I find one that is causing the problem, how can I block it to move again?

Thank you

Hi Smwall,

Welcome to the Microsoft Answers site!

Do you have a particular error when you try to play?

Method 1:

You can try to start check and clean boot if the problem persists. Clean boot boot will help you know if all the background programs conflicted with the player. To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

The steps to perform a clean boot are given below:

1 log on to the computer using an account with administrator rights

2. click on start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue

3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)

4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all

Note: Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use with existing restore points system restore utility

For more information about the clean boot, follow the below given link:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

1. click on start, type msconfig.exe in the start search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

2. on the general tab, click the Normal startup option, and then click OK.

3. When you are prompted to restart the computer, click on restart

Method 2:

You can try to uninstall the updates one by one in the windows update window and check if the problem persists.

To uninstall the updates from windows update:

1. open installed updates by clicking the Start button.

2. click on Control Panel.

3. click on programs

4. under programs and features, click view installed updates.

5. click on the update that you want to remove, and then click Uninstall.

If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

For more details, visit the below given link:

Remove an update

http://Windows.Microsoft.com/en-us/Windows-Vista/remove-an-update

Method 3:

Alternatively, you can hide the update, which does not allow the player to play.

Follow the below given steps:

1. open Windows Update by clicking the Start button. In the search box, type Update, and then in the list of results, click Windows Update.

2. do one of the following:

·         Click the link that tells you important updates are available if you have some updates to hide.

·         Click the link that tells you optional updates are available if you have optional updates to hide.

3. Select an update that you want to hide, right-click, and then click hide update. Do this for each update you want to hide.

4. click on OK.

For more information about Windows Update troubleshooting visit the below given link:

Problems with installing updates

http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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