Skype install causes a BSOD ks.sys Crash

Hi Forum

Skype worked perfectly then there was an upgrade, soon as I got a BSOD casued by the ks.sys file.

Tried everything, including totally reformatting my HARD drive and reinstall Windows 8 etc.

Reinstalled Skype and it BSOD once again, at my wits end can someone please help.

HP Pavilion g4

Processor Dual-Core AMD Turion II P560

4 GB OF RAM

ATI Mobility Radeon HD 4200 Series

HP HD webcam

Thank you

The latest versions of Skype 6.16/6.18 do not work well with the webcam HP HD Webcam [ch].

http://community.Skype.com/T5/Windows-desktop-client/Skype-6-18-update-error-BSOD/m-p/3422699#M28779...

Try to uninstall the currently installed version of Skype and install the older version of Skype 6.14.0.104:

http://download.Skype.com/MSI/SkypeSetup_6.14.0.104.msi

Tags: Skype

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    Type referenced: nt
    ! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    Cannot load the image PROCEXP111. SYS, 0n2 error Win32
    WARNING: Unable to verify timestamp for PROCEXP111. SYS
    ERROR: Module load completed but symbols can not be loaded for PROCEXP111. SYS
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    Probably caused by: PROCEXP111. SYS (PROCEXP111 + 1ddd)
    Follow-up: MachineOwner
    ---------
    8: kd >
    ! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    It must be protected by a probe.  In general, the address is simple bad or it
    pointing to freed memory.
    Arguments:
    Arg1: fffffa80bd8dc050, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88008072ddd, if not zero, the address of the instruction that refers to bad memory
    address.
    Arg4: 0000000000000000, (reserved)
    Debugging information:
    ------------------
    The kernel symbols are FALSE. Correct symbols to do the analysis.
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! KPRCB                                      ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    !_KPRCB                                     ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    Your debugger is not using the appropriate symbols *.
    ***                                                                   ***
    In order for this command works correctly, your symbol path *.
    should point to .pdb files have the type information complete.      ***
    ***                                                                   ***
    Some (such as the public OS symbols) .pdb files are not *.
    contain the required information.  The contact group that *.
    you provided with these symbols, if you need this command for *.
    work.                                                          ***
    ***                                                                   ***
    Type referenced: nt
    ! _KPRCB *.
    ***                                                                   ***
    *************************************************************************
    ADDITIONAL_DEBUG_TEXT:
    Use '! findthebuild' command to search for the generation of target information.
    If the build information is available, run '! findthebuild s; .reload ' to set the symbol path and of loading symbols.
    FAULTING_MODULE: fffff80001a1d000 nt
    DEBUG_FLR_IMAGE_TIMESTAMP: 47194089
    READ_ADDRESS: could not get nt! MmSpecialPoolStart
    Unable to get nt! MmSpecialPoolEnd
    Unable to get nt! MmPoolCodeStart
    Unable to get nt
    ! MmPoolCodeEnd
    fffffa80bd8dc050
    FAULTING_IP:
    PROCEXP111 + 1ddd
    fffff880'08072ddd 66833805 cmp word ptr [rax], 5
    MM_INTERNAL_CODE: 0
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
    BUGCHECK_STR: 0 X 50
    CURRENT_IRQL: 0
    LAST_CONTROL_TRANSFER: from fffff80001a43eec to fffff80001a9bfc0
    STACK_TEXT:
    fffff880 '06-60348 fffff800' 01a43eec: 00000000'00000050 fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0: nt + 0x7efc0
    fffff880 '06 a 60350 00000000' 00000050: fffffa80 'bd8dc050 00000000 00000000' fffff880' 06a604b0 00000000' 00000000: nt + 0x26eec
    fffff880 '06-60358 fffffa80' bd8dc050: 00000000 00000000' fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0: 0 x 50
    fffff880'06 has 60360 00000000 00000000': fffff880 '06a604b0 00000000 00000000' fffffa80' 7d2c61d0 00000000' 00000000: 0xfffffa80'bd8dc050
    STACK_COMMAND: .bugcheck; Ko
    FOLLOWUP_IP:
    PROCEXP111 + 1ddd
    fffff880'08072ddd 66833805 cmp word ptr [rax], 5
    SYMBOL_NAME: PROCEXP111 + 1ddd
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: PROCEXP111
    NOM_IMAGE: PROCEXP111. SYS
    BUCKET_ID: WRONG_SYMBOLS
    Follow-up: MachineOwner
    ---------

    Hello

    Support for Windows Server is not provided in these forums. On the other hand, it please repost your question in the relevant Microsoft TechNet forum here:

    http://social.technet.microsoft.com/Forums/en-us/category/windowsserver .

    Thank you.      :)

  • McAfee obsolete computer installed causing close

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    Thank you for the update.

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    2. Have you tried to install these updates? If so, you receive error message?

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