Slow access to Internet and can not download

I can download on the Internet, but cannot download.  Simple example: I can receive email, but not send.  I tested ping, download and upload performance at speedtest.net - results were very slow ping time. Download de.22 mbps and failed.  I restarted the pc, as well as the time of mutiple cable modem and the router.  I tried to disable the TrendMicro antivirus with no impact.  I have another computer on the same network that works well.  I also VoIP phone service without problem, so it seems that the problems are related to this PC (Dell running Windows 7).  I had the pc for 2 years and this problem appeared just today afternoon EDT.  The anti-virus scans have not picked up anything whatsoever. Any thoughts?

Hi Bruce,

1. you receive an error code or message?

2. did you of recent changes made to your computer before the show?

3. what type of file you are trying to download? 4. what web browser do you use?

Please follow the methods below if you use Internet Explorer and check the number:

Method 1:

How to optimize Internet Explorer? :

http://support.Microsoft.com/kb/936213/no

Note: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

Method 2:

You need perform a clean boot to prevent any third party conflicting application from interfering with your computer.

To put the computer in a clean boot State, you must follow the steps in the article mentioned below and check with the question.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Note: You must follow step 7 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

Method 3:

Cycle power to the router:

a. unplug both the modem and the router, if you have a. Most modems and routers do not include a power button, the easiest way is to restart them by unplugging the unit.

b. wait 30 seconds. This allows devices short-term memory to erase completely. Plug in the modem first.

c. wait 10 to 20 seconds for the modem to connect before you turn on the router. The "Internet" or "WAN" on the modem led should be green to indicate that it is connected. Plug the power cord from the router.

d. wait for the router to connect to the modem. If your computer still does not connect, try restarting the computer.

Method 4:

Why is my Internet connection so slow? :

http://Windows.Microsoft.com/en-us/Windows7/why-is-my-Internet-connection-so-slow

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Note: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

I hope this helps.

Tags: Windows

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