Problems connecting to the Internet, and can not use the command prompts

Hi I started having problems with my internet via wi - fi access, but all my other devices and other portable computers have no problem accessing it.

I used videos online and other forums to try to solve this problem. I tried to use the "netsh winsock reset" command as an administrator but it comes up with access denied and I tried to change my permissions, but they have been created and are unable to change.

I also tried to change my ipv4 and ipv6 in the command as well as manually typing in the system google dns.

Is there something I'm missing I need to do?

What brand / model of the laptop?

There may be a recovery partition on the laptop that can be accessed by restarting > start typing the F11 key. If you do not have a cover on the unit, you will lose all your records.

See FAQ Startup Repair:

http://Windows.Microsoft.com/en-us/Windows/Startup-Repair-FAQ#1TC=Windows-7

Tags: Windows

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