Smartphones blackBerry CURVE 8520 - KEYS do NOT WORK

Need help to guide the qwerty, other keys and navigation pad do not work. When conncting the cellphone, the confirmation of the alarm appears and cannot cancel or open other files.

already, restart the phone and remove memory card but still problem occurs.

Make a backup of your device information, do an update if your device have no updates to detection of power or just a reset of factory settings if the error persists you need a replacement under warranty.

Save as follows:

For a backup of the data on a BlackBerry smartphone, follow these steps:

Click device from the upper left corner of the BlackBerry Desktop software and select Save in the drop-down list or simply click Back Up Now from the main screen of the BlackBerry Desktop software.
Mark the appropriate customization level (full, quick, custom).
If your smartphone includes built-in multimedia storage and you want to back up data stored there, select the files on my built-in multimedia storage box.
Enter a file name if you wish, or leave the default text.
Let the disabled Encrypt backup file.
Select back up.

Update as follows:

Connect the phone to the computer.
In the homescreen of the BlackBerry Desktop software, click Update.
To download an update, click on Get update.
To view other available BlackBerry Device software versions, click view other versions. If necessary, click a different version. Click on install.
Do one of the following:
To keep a backup of your smartphone data file and settings, select the backup of your data device checkbox. This backup file is restored to the smartphone, once the update is complete. If the data is not saved, the smartphone data, settings, and e-mail messages are removed from the smartphone once the update is installed.
To encrypt backup data, click Encrypt backup file.
Select the keep me Subscriber for email notifications box to receive updates when new versions of the BlackBerry device software is available.

Click on install update.

When the confirmation message that the update is complete appears, the BlackBerry smartphone can be disconnected.

Force detection:

Remove the battery on the back of the BlackBerry smartphone.
Connect the BlackBerry smartphone to the computer via a USB cable.
When you are prompted to restart, update or cancel, click Update. If the updates are found Desktop Manager invites you to do the update, update later or check other versions
Click on Get Update in order to install the recommended software version or the sight of other Versions to manually select the version you want to install and click on install.
In the Update Options screen there is the possibility to enter the email address to be notified in the future when there are new versions of the software available.

fill out the check box and enter the e-mail address in the text field to receive notifications by e-mail
Uncheck and leave the field blank to not to receive updates.

Reinsert the battery that was removed in step 1
Click on Install Update

Reset the factory settings steps:

In the upper right corner of the BlackBerry Desktop software, click on the? in the upper right corner of the BlackBerry Desktop software.
Click on support resources
Then the Support Tools
Click on the Reset button under the heading Reset to Factory Settings.

Any question let me know. !

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry smartphone BlackBerry Curve 8520 BIS not connected

    Hello

    I got a BlackBerry Curve 8520 at work for some reason, my BIS does not work, it says not connected and I can't seem to fix. The here's what I've done so far.

    1. checked with my carrier (MTEL.BG) I have all the necessary data active serivices.

    2 rebooted a few times handheld (battery pull and waited 30 seconds).

    3 Resed to factory settings.

    Tried to register my device using host Routing Tables (the table is empty), but nothinh happens.

    Called tech support and they attempted to register my devide without success. They said that my pocket computer probably have a fault and replace it.

    Somehow, I think that my carrier or my own missing something and this should be fixable.

    Any ideas?

    EDIT: my phone signal is still on board, but I noticed that colleagues (with BIS job) have EDGE instead.

    Thanks in advance!

    Cabeza2000 wrote:

    Thanks for your reply about THS... I know that other guy managed to do that, but nothing for me. It can have any relationship with the fact that I have on board and that they have on BOARD?

    100% directly related.

    Overall, honestly, it's your carrier which should solve this problem. If you bought the BB through the carrier and they can't or won't to solve it not, then by all means in their recommendation of replacement.

    Good luck!

  • BlackBerry smartphone Blackberry Curve 8520 does not illuminate

    I plugged my Blackberry Curve 8520 to my laptop via USB for importing photos, I also installed updates. After unplugging my phone screen went black and the continuous red LED flashes two times, pause, blinks twice suspension etc. that I tried out the battery and put it back in but it did not work.

    Hello

    It is possible after your update that something got corrupted.  I have a solution that might work.  It is a solution that I provide for a lot of people here and seems to correct a lot of problems.  It can't hurt, but try to reinstall your operating system. Click on the thread below and follow my instructions.  If you need assistance, please let me know.  I'll be more than happy to help.  Thank you.

    http://supportforums.BlackBerry.com/T5/BlackBerry-bold/BB-bold-9700-trackpad-stopped-working/m-p/103...


  • BlackBerry smartphone BlackBerry Curve 8520 cannot connect to PC

    Hi, I recently bought a BlackBerry Curve 8520 Smartphone. I want to transfer music from my computer to the BlackBerry files. I have already installed the BlackBerry Desktop Manager. But even after I connect the BlackBerry to the USB port of my PC, when I click on "Media Manager" in the Desktop Manager, a message appears saying: "Media Manager is only supported using a USB connection, to run the Media Manager, please connect your device to your computer via a USB cable.

    When I check my BlackBerry, there are the popup on the screen:

    "The source of load connected to your Blackberry device cannot charge your battery. Some USB hubs may not supply enough power. Plug the hub into a socket (if available), then reconnect your BlackBerry device. Connection to another (different computer, USB hub or USB power) USB port check that the USB cable is properly connected to your BlackBerry device and a USB port, check that your computer is not in sleep mode, standby mode or hibernation. Check that BlackBerry USB drivers installed on your computer. »

    I can check all of the above, except for the drivers USB BlackBerry. Can someone tell me where I can download it? Moreover, I did not have a SIM card, I do not know if that plays a role in the present.

    Thank you in advance.

    Hello and welcome to the Forums of Support BlackBerry.com.

    Have a SIM won't matter for what you are wanting to do.

    1. make sure that you are connected to a main REAR usb port, not a USB port on the front or a usb hub.

    2. one. Go to Options > Media Card
    (some themes or BlackBerrys can call this ' settings > Media Card ")

    b. check the following parameters (if they are that way, then changes according to the following:)

    • Media card support: on
    • Mass storage Mode support: on
    • Auto enable mass storage: Yes

    c. save the settings and exit

  • BlackBerry smartphone BlackBerry Curve 8520 stuck in alt mode

    My BlackBerry Curve 8520 you wet a few days earlier, he has since remained dry with all parts removed on top of my Virgin Media box. I checked for damage today & it seems to work very well, besides the fact that he is stuck in alt mode.

    Any suggestions on how I can get it out of the alt mode? The button does not appear to be stuck. The 'alt' in the corner icon changes in '123' when I select the button to the left, but when he deselected the ALT mode changes

    I've done a few handfuls of battery, removed all applications third & re-installed operating system.

    To be able to type normally with letters I either press and hold ' Back/back', 'X' 'V' or 'B' button, or the button of "$". While taking these I can choose if I want to 'alt' or not, but then it returns when I let go anyway.

    Thanks in advance for any advice you can give.

    A using the phone just on BB messenger, hold button ' $' to type letters & mode alt exploded its own! Hope he doesn't now!

    Hello

    With water in a BB infiltration, there is only one thing that is certain: the results will be unpredictable.

    See this FAQ:

    Since you've done differently, these unpredictable results may be even more so, as well as the likelihood of any success may have decreased. But, again, it is not predictable. The only thing I can think of is for you to try as stated in the FAQ and we hope for the best (pending the worse, of course).

    Good luck!

  • E-mail blackBerry Smartphones BlackBerry Curve 8520

    Hello

    I can receive emails on my BlackBerry Curve 8520.

    However, I can't reply to emails.

    Please notify.

    Thank you.

    Hello Lyner47

    Please try in the same sequence:

    1 - Save your pocket computer.

    • KB00510 : How to register a BlackBerry smartphone with wireless network
    • You expect a registration messages in your Inbox messages.

    2 remove and return your Service book

    • KB05000 : Remove the service book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • KB02830 : Send service for the BlackBerry Internet Service directories
    • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

    3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

    After restarting, please check if you are able to send or reply to emails, if the problem persists then refer to this Knowledge Base and try these solutions:

    KB02567 :   Send option is not available when shipping or you respond to an e-mail from a BlackBerry smartphone

  • Smartphones BlackBerry Curve 8520 with Desktop synchronization

    Hello

    I recently installed the updated my Curve 8520 preconfigured and saved successfully to my Blackberry Desktop software. However, when I try to synchronize Organizer data to the "select data to synchronize Organizer" screen, I cannot check the option buttons. I tried to configure settings, when a warning message informs me that it is to determine the configuration name root to the main system. Then an alert message 'intellysync' indicates an unknown error.

    I tried to reset the settings (which has reported a successful reset), but it still does not work it is to say I would sync.

    Technical data:
    BlackBerry Curve 8520
    Version of the 5.2.0.64 platform
    5.0.0.592 application version (Bundle 1096)

    Appreciate any help - gratefully received.

    Thank you

    Anthony

    Keep me posted

    Do you have a Merry Christmas and a happy new year!

  • Smartphones Blackberry Curve 8520 blackBerry battery gets really hot, the battery dies.

    I have a blackberry 8520, I've had it for about 2 months now.  My blackberry battery gets really hot for the hour, the battery dies.  This happens randomly.  First time it happened to me I was in a movie theater and had the phone on silent. The second time it happened I he was wearing my belt and got home on fort.  I do not keep applications running and usually only use the phone for txts and emails. My fiancee bought his blackberry curve 8520 the same day and it has the same problem.  My blackberry is updated with the latest version of the software.  Anyone else have this same problem?  Any advice on what could be the problem?  Thank you

    Even if you do not, there was probably an application running in the background, even left a current Web browser.

    Or, your battery could be bad. It happens. If the problem persists, you can redeem it at your local retailer.

    Here's some good advice from loading, please read and you will see that many of them will be applicable to you.
    http://www.BlackBerryFAQ.com/index.php/Maximum_Battery_Life
    And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...

  • BlackBerry Smartphones blackBerry curve 8520 OS update

    Hello

    Can someone pass me a link to the tutorial on how to upgrade blackberry curve 8520 OS?

    Thanks in advance.

    Update of the OS will not ruin the carrier services or commissioning it will update the blackberry operating system.

  • Using Smartphones Blackberry Curve 8520 blackBerry to show memory

    I recently got a blackberry curve 8520 and I wanted to check the memory that I had left on my phone. I looked at and he said go to options, but I'm having a time hard to find the same button or the menu options. Help!

    In fact, there is no way to remove it in the first place... Where my suggestion else you dig to find out if you have moved to a subfolder, hidden or otherwise made it difficult for you to find...

  • BlackBerry smartphone Blackberry Curve 8520 shows I've got emails but the email is blank

    Hello

    I can access my yahoo and gmail emails on my blackberry curve 8520 and although I deleted all the emails on my handheld it always says that there are e-mails in there.  Initially, he comes to say I still had one message, but now it says I have three messages, but there is no message in my box, because I deleted them.  How can I fix it so it doesn't show that I have emails.

    Thank you

    JC

    In fact, I got my answer from another forum of customer.  What I had to do, is to perform a hard or soft reset of my blackberry curve.  I chose a warm reboot and that seems to have done the trick.

  • Multimedia keys on blackBerry Smartphones BlackBerry Curve 8520

    Hello

    Recently, the volume buttons, pause/play, fast forward and rewind the media keys only work when I am on now playing screen while they were working on all other screens in the past; even when my phone is locked. I don't know why it's suddenly not working do not, can someone please help me to make them work again?

    Thank you

    Nicola K

    Hello and welcome to the community!

    I know it's been a few weeks that you posted this, but you never know!

    Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    Best!

  • BlackBerry smartphone blackberry curve 8520 using gmail - can receive NOT only send emails! Help, please!

    Hello.

    I've been using gmail on my blackberry for a month without problem, it all comes right to the Inbox on the main screen of the phone.

    Today my Blackberry ceased to send emails but still receives them. When I try to delete anything in the Inbox, it just gives them a star 'yellow' but does not remove them.

    How can I solve this? I'm really desperate!

    I tried to remove the gmail account and start again, but it does not work. Or ask servicebooks.

    Any idea?

    Hi and welcome to the Forums!

    I suggest the steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

    (1) registry HRT

    • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

  • BlackBerry Smartphones Blackberry curve 8520 white goin guard then dies?

    Suddenly, my bb 8520 curve goes white then dies even if he is charged at 100%? I got new battery but still does it? So, it may be the battery?

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • Smartphones blackBerry 9900 data Plan does not work!

    Hi, new here, great site!

    I'm from Canada, with Koodo and bought a unlocked 9900 opportunity, my neighbor via a Classifieds site, and as much as I know it was his business phone.
    I wiped it it clean and improved the operating system to 7.01

    I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

    I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

    It is H + at the top right of the screen, but who has always been there.

    She said that maybe the phone was restriction IP since I bought it used, and maybe BB Swiss Army tool could help me get off, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

    Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

    Suggestions for making data work, or do I need a new phone?

    Hello and welcome to the community!

    Serious9900 wrote:

    bought an unlocked 9900 used my neighbor via a Classifieds site, and AFAIK it was his business phone.

    Let's start there, because who can be tricky depending on what exactly is meant by "business phone". Reference:

    • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

    Many of the steps can only be carried out by the seller... for example, if the prior carrier still has a BIS account allocated to that specific device, so no other carrier will be able to create a BIS account for her, and a BIS account is required to use wisely. As a general rule, a carrier will come out only the BB from the account when the real account holder made the request... and you will not if this situation applies.

    In addition, if the device has been activated BES, you need to follow additional steps. Reference:

    • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

    If there is an IT strategy, then there are a special method, you need to remove it, but it will be successful if the BES server, to which the device has been set already has the removed feature of it... you may need to ask the previous owner about it. If this BES server was deleted, you can use this method to clean up the it policy:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    It is necessary to use this exact method... refer:

    • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

    Now, with all these preliminaries of the road...

    Serious9900 wrote:

    I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

    As you guessed, it's irrelevant. BBs are still originally designed for a specific carrier... and some of these contractual carriers with BB to place a splash screen of starting the device ROM, that can never be changed. But, it does nothing other that that unit was built for this carrier... but as long as all other things correctly, it is not serious at all.

    But, to be clear, when you say "it works on Koodo", I guess that's your voice services? And are all now, you must operate your data services? If telephone services do not work correctly on Koodo, then it is useless trying to get data services going.

    Serious9900 wrote:

    I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

    But now say you "nothing works"... should I continue to assume this are information specific to the data, and that telephone services continue to operate properly on Koodo? Sorry for being blunt, but clarity is critical or waste us time on unnecessary things.

    When you say "he told me that he registered very well", which means exactly please? This means that he said something like 'Check pending', 'Record sent' or some other message popup? Once again, here the clarity is critical. If that's what you saw, then indeed it is not registered correctly. Rather, he made the application very well... but until the enrollment message arrives in the Messages application, then the intervention is required since the data network of the carrier did not and until it nothing for the data will be working.

    Serious9900 wrote:

    It is H + at the top right of the screen, but who has always been there.

    Upper case H +? Once again, just double check, since if she was tiny, that it would mean something completely different from that of capital letters. Top of case, this is what it must be.

    Serious9900 wrote:

    She said that perhaps the phone restriction IP since I bought it used

    I don't know what she thought about it. May be restriction of BES and if the above process I gave you can purify that.

    Serious9900 wrote:
    and that maybe BB Swiss Army tool could help me to remove, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

    Never good to a few buttons when you don't know what you do... I don't remember if BBSAK is able to remove political or not, but it can do a very good cleaning.

    Serious9900 wrote:

    Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

    And that could be part of your problems. If, for example, the device has one IT political edge, while part of a full process... which means that even if you happen to clean off, a complete restoration simply will return to the instrument, turning to your right back to where you started backup/restore. Instead, to do only a partial backup or restore, and more precisely to avoid data bases that have to do with THIS, political, business or something similar... the conservative approach is to only to backup/restore of critical databases you need (for example, contacts, calendar) and manually reconfigure the rest. Remove a policy is a tricky thing.

    Serious9900 wrote:

    Suggestions for making data work, or do I need a new phone?

    I think you have enough to start on top. Another question about whether Koodo, however, is if their network is configured to auto-fill your specific with entries HRT device model and service book. If their network is not, while actually explains everything. No carriers configure their network to support all models of BB... each one chooses a subset of the model numbers of BB and configure their network accordingly. But trying to use a model number BB on a carrier network that is NOT configured for this model results in number exactly what you live... their network will not automatically grow some HRT and SB entries on your device because their network does not recognize your device as a model BB number taken in charge.

    Looking at a reference that I can find, it seems that Koodo is configured for the 9360, 9300, 8530 and 9790. But not for the 9900. Now, is that with a proverbial grain of salt... that reference does not necessarily mean that the network of Koodo is not configured for the 9900, it's just an indicator that is not. Koodo can only tell you that answer for you.

    Good luck and let us know!

Maybe you are looking for

  • Firefox always crashes during launch

    Firefox does not open. I use a win8.1 with all latest updates. Tried to uninstall Firefox and starting from scratch with the latest version, as well as all the other instructions on troubleshooting on the Mozilla site. I do not use Firefox to write t

  • Tecra 8200: flicker of brightness of the screen on the use of the battery

    I have a Tecra 8200 running Windows 2000 Pro. The problem is with the brightness of the screen flashes intermittently, all a few minutes when it's on battery. The Toshiba power saver utility seems to work OK. his answer seems to depend on remaining b

  • Satellite L40 - failure of BIOS

    Guys, I'm Ray of Indonesia. Satellite L40-A511 just bought a month ago but I noticed after correctly installing XP (and after partitioning hard drive with GParted), I can't use the key entry in digital mode. I am a translator of film and my software

  • Start not working not not on laptop

    Startup on portable computer keeps saying failed how can I solve this problem

  • Timed automatic Boolean control

    Hey,. I hope it's a simple problem. I want to be able to control the Boolean input to my case structure with "button" on the inside. I want to be able to have the entry which is held to 'true' for x amount of time and be maintained 'false' for y amou