Smartphones blackBerry frozen since the update - help!

Right, so yesterday my phone has decided to tell me here, it was an update of software available, thinking that it was a good idea I clicked on update. It wasn't a good idea. It froze on 10% for more than 10 hours, not 2 hours, he says he would. So I came here and read a few posts to see if anyone else had this problem and how they were solved. Someone said they shot the battery several times and it worked, so I tried. He turned back, it wasn't on the screen, than it was before, it looked like it would normally when it was locked, except my background had disappeared. I tried to release, but it was still frozen. So I had battery fire again because it was the only thing that would do anything and he re-charge by saying that the update is complete, but everythings gone. I have still my photos but all my applications disappeared, my contacts are gone, everything. HELP ME PLEASE?

I don't know if everything was plugged you on BlackBerry Desktop Software you pulled the battery, but if not please plug your phone back in your PC and open BlackBerry Desktop Software.  If your phone does not connect, take a look at this article:

www.blackberry.com/btsc/KB10144 .

Let us know if that helps you.

Tags: BlackBerry Smartphones

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